Tacoma Dodge Chrysler Jeep RAM

My wife and I stopped at Tacoma Dodge to look at a internet special ( 2007 Ford Mustang) The car wasn't on the lot but was at another lot so our saleman drove us there to see the car. Enjoyed all the internet special ( 2007 Ford Mustang) The car wasn't on the lot but was at another lot so our saleman drove us there to see the car. Enjoyed all the employees at Tacoma Dodge and will shop there again. More

The negative aspect of this review is for the financing portion of our purchase, not our interactions with the sales person (Chuck), who worked very hard to make us a fair deal. A year ago, we purchased portion of our purchase, not our interactions with the sales person (Chuck), who worked very hard to make us a fair deal. A year ago, we purchased a new Jetta at University Volkswagen in Seattle and the financing person took the time to research our various financing options and help us make the best choice. It was an excellent experience. Sadly, I can't say the same about our experience at Tacoma Dodge Chrysler Jeep. After agreeing on a purchase and trade-in price with Chuck, we were passed off to Fiona in financing. And that's when our experience went downhill fast. We pondered whether we would be better off getting financing with BECU for 72 months or through the dealer's 1.9% promo. Fiona basically told us that financing should have been discussed during the sales process because she was too busy to bother. Seriously?? After composing ourselves, we told Fiona to proceed with BECU financing. She thought we were pre-approved, but we clarified that when we called BECU they told us pre-approval wasn't necessary because they are affiliated with Tacoma Dodge Chrysler Jeep and financing approval can be handled right at the dealership. Except that Fiona wasn't willing to take the time to submit our loan to BECU while we waited. Instead, she drew up the paperwork using the terms we mentioned from the BECU web site. She implied that she would submit the paperwork at a later time, when she wasn't so busy rushing other customers through the door. She assured us, however, that our credit scores were excellent and she didn't anticipate a problem. Assuming things were in order, we drove off with our new Jeep. Flash forward two weeks: Fiona calls and says that our exact terms weren't available through BECU and we needed to come in and re-sign paperwork with the modified terms. Talk about a major inconvenience! Since the dealer wasn't willing to spend 15-30 minutes finalizing our loan while we were there, we had to waste half a day on a holiday weekend to drive back there and re-do the paperwork (we live over an hour away ). In my opinion, this qualifies as VERY BAD customer service. I realize that this dealership keeps its prices low by selling a high volume of cars, but is it really necessary to cut such sharp corners when it comes to financing? Although I would still recommend this dealership because of their large inventory and decent prices, especially if you live near Tacoma, I would add this caveat: don't expect any level of customer service when it comes to financing. Research your options ahead of time and come prepared with pre-approval. More

We were looking to replace our daughter's car. Our parameters were simple; larger than her current vehicle, Mitsubishi Eclipse Spyder, with at least the same gas mileage. There many nice vehicles out parameters were simple; larger than her current vehicle, Mitsubishi Eclipse Spyder, with at least the same gas mileage. There many nice vehicles out there, but Jeep is a family favorite. We were looking at the Jeep Patriot and Jeep Compass. Both were nicely appointed and showed 22/city and 29/hwy. We went with the sporty looking Compass. Then it was time to talk price. Jamie introduced us to Doug, who worked really hard to come up with a deal we could live with. We signed the papers and we were on our way. We enjoyed our time at Tacoma Dodge, and will recommend them to our friends. I could not have asked for more from Jamie and Doug. By the way, our daughter loves her New Compass! More

Our experience would have been enhanced if the person I had an appointment with (Chad) had been available at the time of the appointment. In addition, our 4 hour visit should have lasted no more than 2 ho had an appointment with (Chad) had been available at the time of the appointment. In addition, our 4 hour visit should have lasted no more than 2 hours. It took us less than an hour to select a vehicle and more than an hour negotiating, for less than $1,000 and another hour and a half of waiting around for agreements and the availability of a financing person. This process, if it is the process is VERY inefficient. I will give Jake fairly high marks for trying to entertain us during the unexplained and unnecessary waiting around but, I have to wonder how you can attain the title of “high” volume dealer with this waste of resources and customers time. I have to wonder, how many more deals could you complete if you waste less time, 25%, 35%, 50% more? I would also have been nice if the Dealership manager had come over and introduced him/herself and thanks us for our business and maybe even apologized for all the waiting, xxxx, maybe even offer to buy us dinner, since we arrived at 12:55 and didn’t leave until 5:15. More

Said that would really rather not put down $500 and salesman didn't care about it just wanted the $500 down. Was told that first payment wouldn't be due for 45 days, however the first payment is due in salesman didn't care about it just wanted the $500 down. Was told that first payment wouldn't be due for 45 days, however the first payment is due in 30 days. Just the fact that is cost me $500 upset us and would not recommend for that fact. More

Friends recommended my husband and I visit Tacoma Dodge. They had two wonderful experiences with the dealership so we decided to check it out. We were not disappointed. Jamie McCroy was friendly, professi They had two wonderful experiences with the dealership so we decided to check it out. We were not disappointed. Jamie McCroy was friendly, professional and more than willing to help us find the exact vehicle we were looking for. We drove off the lot with that vehicle, a 2011, Deep Cherry Red, Wrangler Unlimited Sport. There was no hassling or pressure when it came time to make a deal happen. We would recommend Tacoma Dodge to anyone looking for a vehicle. More

While I had already contacted Tacoma Dodge on the internet and spoke with Chuck, it was quite awhile before anyone came to assist me. I walked the lot fully five minutes before anyone asked to help internet and spoke with Chuck, it was quite awhile before anyone came to assist me. I walked the lot fully five minutes before anyone asked to help me. There were three salespeople standing talking at the main showroom doors... Other than that, I found Chuck to work very hard to make us happy. Thanks, Becky Beatty More

I was very skeptical at first, but once we sat down, during the whole process I felt very comfortable. The negotiating process was painless. The general manager was very generous. I will be coming back during the whole process I felt very comfortable. The negotiating process was painless. The general manager was very generous. I will be coming back for my vehicle purchases. More

It was the best time i have ever had buying a new car or truck. I will tell all of my freinds to buy from Tacoma Dodge!! You guy's are the BEST by far!! truck. I will tell all of my freinds to buy from Tacoma Dodge!! You guy's are the BEST by far!! More

Very clear this dealership takes advantage of military members that work in the nearby base and conduct the "typical" bait and switch action with selling cars. They conveniently offered $7000 less on the members that work in the nearby base and conduct the "typical" bait and switch action with selling cars. They conveniently offered $7000 less on the trade-in the kbb value, then tried to be cool by saying they would take $7200 off the new car. Sales personnel of Tacoma Dodge: It is a tragedy you would continuously do this to our servicemen and women. It is reasonable to make a profit as all companies should strive for. Ultimately, what keeps the American Dream alive. However, really think what you are doing when you make these offers to military personnel. We are a large community and we all talk to eachother. You can easily be placed in the "military consumer" watchdog list as a bad business for military personnel to work with. Is that really the reputation you are going for? Its a gamble. Ultimately up to you. Finally, for your own dignity and respect to what you do as a "sales associate"...know your product you are selling. Ridiculous that some of your employees cannot. You cannot really expect someone to give you $60000 when you cannot tell the customer the differences between makes and models and you have to read the window sticker. Hello? Us customers can do that too? I applaud Michael (a fisherman) as a phenomenal sales rep. He knows the product. Does not come off as obnoxious or rude. He was very patient and respectful. I would do another deal with him if he was not working at this dealership. More