Tacoma Dodge Chrysler Jeep RAM

We had a very good buying experience......the sales people were not pushy and for that I am very appreciative. We were not pressured into buying something that we did not want. people were not pushy and for that I am very appreciative. We were not pressured into buying something that we did not want. More

As soon as I pulled into the lot, Mike greeted me. Shortly there after I was the owner of a new 2011 Town and Country. I felt like Mike not only was attentive to my quest for a vehicle that worked fo Shortly there after I was the owner of a new 2011 Town and Country. I felt like Mike not only was attentive to my quest for a vehicle that worked for my family but he "listened" to the pro/con of what I was reporting about each vehicle. Returning the following day after the family "slept on it", we purchased our van. I have to say Mike made the experience fun, fast and got me on my way. My experience with all the employees from Destiny on the phone, Mike the sales representative, Tory the manager and Fiona was nothing short of impressive. Thank you for your attentive no pressure sales! I will certainly refer you to family and friends. More

I have purchased 4 vehicles from the old Tacoma Dodge, but this will probably be my last. Overall, I cannot recommend Tacoma Dodge. First, parking is horrible. They like to tell you numerous times that but this will probably be my last. Overall, I cannot recommend Tacoma Dodge. First, parking is horrible. They like to tell you numerous times that they are the highest volume Dodge dealer on the West Coast, but their parking lot is so full with inventory, there is very limited parking spaces. Next, we finally get in a vehicle to test drive and we run out of gas on I-5 and wait over 30 minutes for someone to show up. Next, we choose a vehicle (not sure why we still stayed with Tacoma Dodge) and they said they would have it on their lot by 11:00 am the next morning, but they couldn't get the truck there until almost 5 pm. They did throw in a free bed liner to make up for this miscue. Next, they had e-mailed an internet price that ended up being off by $1,000. It was still a good price even at a $1,000 more, but still frustrating after that whole experience. Finally, it took them 5 weeks to get our tabs ordered and when we asked them numerous times to hold them for us so we could pick them up, they still mailed them. This one is pure laziness. When we purchased my wife's new car, that dealership had the tabs in about 6 days. It is a just a matter of loading it into the computer and getting them ordered. Sorry about I can't be more positive, but this was not a good experience! More

From the very beginning meeting with Chuck was an enjoyable experience for both me and my wife. He made us feel as if we were there for a friendly visit instead of there to buy a car. He gave us a wr enjoyable experience for both me and my wife. He made us feel as if we were there for a friendly visit instead of there to buy a car. He gave us a written quote on the vehicle we wanted and when we told him we wanted to go home and think it over, he said he didn't expect anything less. A couple of days later we called and said we wanted to meet with him again, that we had made our decision. We drove up from Lacey and when we got there Chuck had everything ready for us. While filling out the paperwork we talked about family and learned that both he and his son were Marines and both had seen combat in Iraq. We were having such a good time sharing stories, we forgot that we were about to go $38,000.00 in debt. Chuck turned us over to Billie (what a neat lady she is) who processed all our paperwork. To our surprise, she said that instead of the 3.99% fincance charge we expected, there was a 2.99% special ACU was running, and was giving us that rate instead. I mean how cool is that! that! Renate and I thank all of you at Tacoma Dodge Chrysler Jeep for taking such good care of us. That's my story, and I'm sticking with it! More

This was our 2nd purchase from Tacoma Dodge. We used to live in Tacoma but now are 2 hours away. There are a dozen other Dodge dealerships between here and there so we called ahead about a number of facto live in Tacoma but now are 2 hours away. There are a dozen other Dodge dealerships between here and there so we called ahead about a number of factors before deciding to make the trip. Their service and parts departments have always been awesome to deal with, easy to get an appt for repair and maintenance. We are happy overall for the most part with our buying transaction, as we got the SUV we wanted and our salesperson was friendly and knowledgable and our finance person was VERY good and a pleasure to work with. We would refer people to them and we would buy from Tacoma Dodge again. 2 issues we encountered that were negatives for us are: 1. We called ahead and even though we asked specific questions very carefully we were given incorrect info about rebates that resulted in our ultimately deciding to drive a 4 hour round trip and when we got there we were told the person was not there, and we did not get 2 of the rebates we were supposed to be eligible for resulting in a loss of over $2000 in savings. Next time we will get it emailed in writing to be sure we get what we are promised. 2. We have an infant who was with us and had a 2 hour drive home, which we mentioned more than once. We arrived in the early evening, 5-ish, and had selected a vehicle within a half hour or so. It would have been nice if we could have then been taken care of faster by the negotiating manager and sent to finance quicker so we were able to get our son home and to bed, even if it meant helping us before someone else, considering the circumstances. We had to drive back the following morning for a 10:00 appt with finance after getting home after midnight with a baby. When we originally made the plans to come in the first place we explained our situation and were assured that reasonable accommodations could be made but that did not happen. It would really have made a difference in the overall experience for us. Thank You! More

My wife and I stopped at Tacoma Dodge to look at a internet special ( 2007 Ford Mustang) The car wasn't on the lot but was at another lot so our saleman drove us there to see the car. Enjoyed all the internet special ( 2007 Ford Mustang) The car wasn't on the lot but was at another lot so our saleman drove us there to see the car. Enjoyed all the employees at Tacoma Dodge and will shop there again. More

The negative aspect of this review is for the financing portion of our purchase, not our interactions with the sales person (Chuck), who worked very hard to make us a fair deal. A year ago, we purchased portion of our purchase, not our interactions with the sales person (Chuck), who worked very hard to make us a fair deal. A year ago, we purchased a new Jetta at University Volkswagen in Seattle and the financing person took the time to research our various financing options and help us make the best choice. It was an excellent experience. Sadly, I can't say the same about our experience at Tacoma Dodge Chrysler Jeep. After agreeing on a purchase and trade-in price with Chuck, we were passed off to Fiona in financing. And that's when our experience went downhill fast. We pondered whether we would be better off getting financing with BECU for 72 months or through the dealer's 1.9% promo. Fiona basically told us that financing should have been discussed during the sales process because she was too busy to bother. Seriously?? After composing ourselves, we told Fiona to proceed with BECU financing. She thought we were pre-approved, but we clarified that when we called BECU they told us pre-approval wasn't necessary because they are affiliated with Tacoma Dodge Chrysler Jeep and financing approval can be handled right at the dealership. Except that Fiona wasn't willing to take the time to submit our loan to BECU while we waited. Instead, she drew up the paperwork using the terms we mentioned from the BECU web site. She implied that she would submit the paperwork at a later time, when she wasn't so busy rushing other customers through the door. She assured us, however, that our credit scores were excellent and she didn't anticipate a problem. Assuming things were in order, we drove off with our new Jeep. Flash forward two weeks: Fiona calls and says that our exact terms weren't available through BECU and we needed to come in and re-sign paperwork with the modified terms. Talk about a major inconvenience! Since the dealer wasn't willing to spend 15-30 minutes finalizing our loan while we were there, we had to waste half a day on a holiday weekend to drive back there and re-do the paperwork (we live over an hour away ). In my opinion, this qualifies as VERY BAD customer service. I realize that this dealership keeps its prices low by selling a high volume of cars, but is it really necessary to cut such sharp corners when it comes to financing? Although I would still recommend this dealership because of their large inventory and decent prices, especially if you live near Tacoma, I would add this caveat: don't expect any level of customer service when it comes to financing. Research your options ahead of time and come prepared with pre-approval. More

We were looking to replace our daughter's car. Our parameters were simple; larger than her current vehicle, Mitsubishi Eclipse Spyder, with at least the same gas mileage. There many nice vehicles out parameters were simple; larger than her current vehicle, Mitsubishi Eclipse Spyder, with at least the same gas mileage. There many nice vehicles out there, but Jeep is a family favorite. We were looking at the Jeep Patriot and Jeep Compass. Both were nicely appointed and showed 22/city and 29/hwy. We went with the sporty looking Compass. Then it was time to talk price. Jamie introduced us to Doug, who worked really hard to come up with a deal we could live with. We signed the papers and we were on our way. We enjoyed our time at Tacoma Dodge, and will recommend them to our friends. I could not have asked for more from Jamie and Doug. By the way, our daughter loves her New Compass! More

Our experience would have been enhanced if the person I had an appointment with (Chad) had been available at the time of the appointment. In addition, our 4 hour visit should have lasted no more than 2 ho had an appointment with (Chad) had been available at the time of the appointment. In addition, our 4 hour visit should have lasted no more than 2 hours. It took us less than an hour to select a vehicle and more than an hour negotiating, for less than $1,000 and another hour and a half of waiting around for agreements and the availability of a financing person. This process, if it is the process is VERY inefficient. I will give Jake fairly high marks for trying to entertain us during the unexplained and unnecessary waiting around but, I have to wonder how you can attain the title of “high” volume dealer with this waste of resources and customers time. I have to wonder, how many more deals could you complete if you waste less time, 25%, 35%, 50% more? I would also have been nice if the Dealership manager had come over and introduced him/herself and thanks us for our business and maybe even apologized for all the waiting, xxxx, maybe even offer to buy us dinner, since we arrived at 12:55 and didn’t leave until 5:15. More

Said that would really rather not put down $500 and salesman didn't care about it just wanted the $500 down. Was told that first payment wouldn't be due for 45 days, however the first payment is due in salesman didn't care about it just wanted the $500 down. Was told that first payment wouldn't be due for 45 days, however the first payment is due in 30 days. Just the fact that is cost me $500 upset us and would not recommend for that fact. More