Tacoma Dodge Chrysler Jeep RAM - Service Center

Always great service This is my fourth time going to this dealership and every time they are friendly, professional, and exactly on time with their estimated wait times. C This is my fourth time going to this dealership and every time they are friendly, professional, and exactly on time with their estimated wait times. Can't ask for more. More

Mystery Failure! When my truck decided it didn't want to behave properly I took it, unannounced, to Tacoma Dodge.. Even with no appointment available for a week, they When my truck decided it didn't want to behave properly I took it, unannounced, to Tacoma Dodge.. Even with no appointment available for a week, they kept my truck, arranged a rental and said they would try to work it in, which they did in a couple of days. The mechanic was baffled so he ended up calling the engineers at Dodge! Long story short, they fixed it and now it runs great! I really want to commend and thank the young man who helped me navigate this mess. Brandon Jones is awesome with customer service. He went above and beyond to help me out. Brandon... you are an excellent Dodge representative, wonderful with customer service AND you deserve a raise!!!!!!!! More

Car service Went in for an oil change. I had questions that were answered promptly and the extra service I requested was assessed for timing availability and tak Went in for an oil change. I had questions that were answered promptly and the extra service I requested was assessed for timing availability and taken care of promptly. I was in and out in an hour and a half, cost me less than anticipated and all my questions were asked answered as well as the tire quote I requested. Nathan is an awesome service advisor. Ask for him, he'll take care of you well! More

Unexpected Dustin Mullins and Bryan Gibson took my impossible situation and made it possible. They took the best care of me and I could tell that they were being Dustin Mullins and Bryan Gibson took my impossible situation and made it possible. They took the best care of me and I could tell that they were being genuine in the process. I hope to see them again soon and I'll definitely recommend them to others. More

what a great person I have heard so many great things about David Wright, he doesn't pressure you just to make the sale, but gives you honest options, he gets the deal do I have heard so many great things about David Wright, he doesn't pressure you just to make the sale, but gives you honest options, he gets the deal done when others might but the pmts are astronomical. my experience was very positive and would highly recommend him to others More

Awesome staff great deals We walked in and imidiatly were greeted with a big smile from BIG JOE he is awesome have us a great deal on a vehicle with out the pressure of getting We walked in and imidiatly were greeted with a big smile from BIG JOE he is awesome have us a great deal on a vehicle with out the pressure of getting into something that was not right for us we deffenetly felty right at home with there customer service skills always very helpful we recommend this great dealer ship and all their employees :) especially BIG JOE!!! We love you guys and thank you for the awesome car our new addition to the family 2012 dodge challenger rt hemi !!!!! More

very helpful We bought new tires and had an alignment done. It was done in less time that we expected. I was very happy with the price and service. They are very f We bought new tires and had an alignment done. It was done in less time that we expected. I was very happy with the price and service. They are very friendly and helpful. More

HORRIBLE 2 HOUR EXPERIENCE After buying a new car here, I went in to get my license plates, the key they forgot to give me in the first place, a free car wash, and free tank of After buying a new car here, I went in to get my license plates, the key they forgot to give me in the first place, a free car wash, and free tank of gas. You would think that would take, what, a maximum of half an hour to do? NOT HERE!!! It took over 2 hours and 15 minuets to accomplish that. After an hour and a half I asked if it was almost done, I was getting fed up. The person "helping" me said they were just about to start the wash and it would be ready soon. Over half an hour later she comes in and says that the car is pulled up front and they are just putting the license on. If they're just now putting the license plates on, WHAT ON EARTH HAVE THEY BEEN DOING FOR THE PAST 2 HOURS!?!?! It was a Wednesday morning, they did not seem that busy, and people who came in after us kept being done before us. One of the worst things was the fact that no one apologized for the time we wasted there. She kept saying that it was almost done, almost done, just this last thing to do, but never once did she say that she was sorry it was taking so long or gave any kind of reason why it was taking so long. My only guess is that they are terrible at time management or hated me personally and wanted me to suffer. Do not ever get any work done here, especially something really simple, unless you want to spend your ENTIRE day in the waiting room. More

Don't Purchase At Tacoma Dodge Have bought vehicles here for 20+ years. Last vehicle was a 2011 Ram. Rear window started leaking before 36K, but I didn't catch it until 200 miles ov Have bought vehicles here for 20+ years. Last vehicle was a 2011 Ram. Rear window started leaking before 36K, but I didn't catch it until 200 miles over. Good news is I bought their "platinum" extended service plan. Bad news was it doesn't cover window leaks. Dodge said they would Goodwill it though and I signed a piece of paper that said no charge. Next thing I know us they tell me they are charging me the $100 deductible off my warranty. Then they take a week to fix it, so I am eating the storage fees for the place who took off and stored my canopy ($200). The final straw is Dodge charges me sales tax on the deductible. Never have I paid sales tax on a deductible before. Tacoma Dodge just cares about volume, and they don't care about the customer anymore! More

WE WOULD DEFINITELY NOT RECOMMEND THIS DEALER FOR ANYTHING!!!!! WE WENT IN TO HAVE A DIAGNOSTICS TEST DONE TO SEE IF THE TACH IS NEEDING REPLACED. WAS TOLD THAT IT WOULD BE $92. ENDED UP TO BE $115 B ANYTHING!!!!! WE WENT IN TO HAVE A DIAGNOSTICS TEST DONE TO SEE IF THE TACH IS NEEDING REPLACED. WAS TOLD THAT IT WOULD BE $92. ENDED UP TO BE $115 BEFORE TAX. ENDED UP REPLACING THE WHOLE GAUGE CLUSTER WHICH WAS $422.10 AND $92 FOR LABOR. OK, SO THEY REPLACED IT. GOT THE BILL AND IT WAS OVER $200 MORE THAN WE WERE TOLD, PAID AND LEFT, GOT A BLOCK AWAY FROM DEALERSHIP AND THE SPEEDOMETER WAS NOT WORKING, TURNED RIGHT AROUND AND WENT BACK. TOLD THEM ABOUT IT AND SAID IF IT DOESN'T WORK, PUT THE OLD CLUSTER BACK IN IT AND GIVE ME OUR MONEY BACK. THEY BROUGHT IT BACK INTO THE SHOP, PRETTY SOON I SEE THEM TAKE IT FOR A RIDE. HE COMES BACK AND SAID THAT HE CALIBRATED THE GAUGES. I SAID WEREN'T YOU SUPPOSED TO DO THAT BEFORE I LEFT THE FIRST FXXXING TIME. HE SAID "WELL I AM NOT THE ONE THAT WORKED ON IT". HOW THE xxxx ARE THESE GUYS TRAINED?????THEN WE GO TO GET IN THE TRUCK AND THEY MESSED UP THE ALARM SYSTEM, THEY SAID THEY COULDN'T FIX IT, THAT THEY HAD TO UNPLUG IT. NOW GET THIS, WE WENT IN FOR ONE PROBLEM AND CAME OUT WITH ANOTHER. AND ANOTHER THING THEY FRIGGEN CHARGE FOR SHOP SUPPLIES, WHAT THE xxxx ARE THEY TALKING ABOUT????? AREN'T THEY A SERVICE CENTER??? DON'T THEY HAVE WRENCHES FOR A REASON!!!!! THESE GUYS ARE DUMBER THAN A BOX OF ROCKS AND THE GIRLS AT THE FRONT DESKS ARE RUDE AND PUSHY,AND BY THE WAY THEY NEED TO KNOW HOW TO DO A SERVICE QUOTE!!!! YOU ARE SUPPOSED TO TELL THE CUSTOMER IF THE QUOTE IS BEFORE TAX AND JUNK FEES OR NOT!!!!!! More