Tacoma Nissan

ISSUE RESOLVED - POSSIBLE “BAIT AND SWITCH" (THE ISSUE DESCRIBED BELOW HAS SUBSEQUENTLY BEEN RESOLVED BY THE DEALER.) In reporting this particular negative experience with this dealer, I’d li (THE ISSUE DESCRIBED BELOW HAS SUBSEQUENTLY BEEN RESOLVED BY THE DEALER.) In reporting this particular negative experience with this dealer, I’d like first to point out that my previous experiences with this dealer’s Service Department have all been highly satisfactory. I’ve been the owner of a Nissan Murano for many years, and the maintenance services I received for this car from this dealer’s Service Department (as well as previously from Campbell Nelson Nissan in Edmunds) have been efficient and pleasurable. In addition, I’d like to point out that even with the arguably questionable tactics most recently of Tacoma Nissan in my current purchase of a pre-owned Nissan Versa Note, I did ultimately proceed with the purchase, and am so far quite satisfied with the car. However, in making this purchase I believed I had encountered an aspect of the purchase which I thought fair to consider at the time as a “bait and switch.” In my initial inspection of the car, and during my test drive of it, there was posted in the window a “Buyers Guide” that clearly stated and defined the terms of a 100,000 mile Limited Warranty to be provided by the dealer. Yet, in the process of drawing up the paper work for my purchase of this vehicle, the dealer’s official with whom I was working, substituted a different “Buyers Guide” that stated the sale was instead under an “As Is – No Warranty” condition. I questioned him on the matter, referring to the “Buyers Guide” posted in the car, but he said that it didn’t apply. He instead gave me an assurance that there was a manufacturers’ warranty in effect, but this assurance was not in writing. This assurance has subsequently be put in writing by the dealer's Sales Manager. The dealer's Limited Warranty, which had been posted in the car, was later asserted by the dealer to have been a "mistake." More

AWESOME SERVICE PERSONNEL Job well done servicing all my vehicles. The service department services are so friendly and always serve you with a good faith. They are always at Job well done servicing all my vehicles. The service department services are so friendly and always serve you with a good faith. They are always at the top of your concerning the problem of the vehicle. Great job. Only a simple phone call to take good care of my vehicle in a emergency. (TOYOTA and NISSAN) Thanks to Lisa Gann and her staff for the quality of work to keep my family and I safe. More

Kieran Fahnstrom - Super Friendly and Great Servive I negotiated a price and car with all dealers in the Seattle area via email for over 2 weeks. Kieran was the most persistent and kept checking in to s I negotiated a price and car with all dealers in the Seattle area via email for over 2 weeks. Kieran was the most persistent and kept checking in to see if we could make a deal. He was not pushy or condescending (yes, there was one) and worked with me to understand my requirements. I paid a visit to Tacoma Nissan dealership to close a deal finalized over email. Unfortunately, there was a mismatch with the interior color. Kieran and Tacoma Nissan ensured that my deal was honored and provided a car with better specs at the same initial deal price. Will visit them again for my next Nissan! A+ service! Chandra More

Like Family Awesome dealership!! I have purchased and least vehicles from here before. No pressure and always friendly. Great people!! Always professional. Thank Awesome dealership!! I have purchased and least vehicles from here before. No pressure and always friendly. Great people!! Always professional. Thanks Josh and Lydia and staff. More

Amazing People Make For An Amazing Experience Nate Johnson, Paul & Darryl over at Tacoma Nissan Helped Us Out So Much! I would highly recommend anyone with car needs to go see the professionals ov Nate Johnson, Paul & Darryl over at Tacoma Nissan Helped Us Out So Much! I would highly recommend anyone with car needs to go see the professionals over at Tacoma Nissan, they were so courteous and knowledgeable and made me and my family feel like we were in good hands. They showed us so many options and made sure that we were leaving in something that would accommodate both me and my wife and our growing family's needs. We had a horrible experience with another dealership not even a week ago, and to come over to Nissan and be taken care of the way that we were has earned my business for life! We left the lot last night in a 2015 Nissan Rogue, with less than 30 MILES on the car & A great interest rate! Thank you all very much, With Love, The Sanders Family More

Always accommodating and friendly Always had a good experience here. Friendly and always get a good deal. Service staff have consistently been friendly and knowledgeable. Their prices Always had a good experience here. Friendly and always get a good deal. Service staff have consistently been friendly and knowledgeable. Their prices on tires were cheaper than the local tire places. More

Service Department My wife and I have had Nissans for over 8 years but rarely go to dealerships for service because they tend to over charge. We took a chance with Taco My wife and I have had Nissans for over 8 years but rarely go to dealerships for service because they tend to over charge. We took a chance with Tacoma Nissan and were very impressed. The repair was comparable to other quotes but they also repaired a few other minor issues without us asking and without a charge. They were very straight forward and knowledgable. More

great experience! I had such an easy and great experience at this dealership! after just hours of entering my information online I got a phone call from Kieran, I let h I had such an easy and great experience at this dealership! after just hours of entering my information online I got a phone call from Kieran, I let him know the exact make and model (even interior and exterior color) I was interested in- he said he would have it parked out front ready to test drive on the day of my appointment! he definitely did, and worked his best to ensure I left comfortable and happy with everything! I would definitely recommend this dealership and especially Kieran! More

EV Newbie Based on a trusted friends recommendation, with the best pricing being the highest priority. We made the trip to Tacoma for a purchase. What a pleas Based on a trusted friends recommendation, with the best pricing being the highest priority. We made the trip to Tacoma for a purchase. What a pleasant surprise to be walked through the process by the efficient professional staff. Happy with the car and the dealer, the follow up care and relationship will be pleasurable I'm sure. No complaints at all. More

Extraordinary service provided The work performance is incredible. Through the leadership of Lisa Gann the work is done the first time. She ensure the order work is correctly done. The work performance is incredible. Through the leadership of Lisa Gann the work is done the first time. She ensure the order work is correctly done. Keep you inform needs to be done in the next routine service. More