Tacoma RV Center

Much appreicative to the Sprinter service team, especially to George C. for his professionalism, people skills, and knowledge of my vehicle which ensured that the service and repairs were completed especially to George C. for his professionalism, people skills, and knowledge of my vehicle which ensured that the service and repairs were completed on schedule and to my satisfaction. More

Claim to do work that they don't perfom They claim to do service but I have pictures to prove otherwise. Additionally, this was a trailer brake issue so safety is a major concern They claim to do service but I have pictures to prove otherwise. Additionally, this was a trailer brake issue so safety is a major concern More

Horrible service department After spending $55k on a new 5th wheel Cougar and taking it out camping, I leaned the HVAC didn’t work, well after a few trips back to Tacoma RV to ge After spending $55k on a new 5th wheel Cougar and taking it out camping, I leaned the HVAC didn’t work, well after a few trips back to Tacoma RV to get this fixed under warranty, guess what still doesn’t work.! I now sit in Moses lake on a family camping trip in 95 degree weather and let me tell you, I’m pissed.! They have lied to me several times, promised me they would make it right and get everything taken care of. Well, that didn’t turn out so well now did it. Once the sale is made, they don’t give a xxxx about customer service.! Buyer beware.! I’d would NEVER RECOMMEND THIS COMPANY AGAIN.! More

Watch Everything RV buying shouldn't be this shifty, but my experience at Tacoma RV makes me wonder if anyone who sells cars, boats, or travel trailers can be trusted. RV buying shouldn't be this shifty, but my experience at Tacoma RV makes me wonder if anyone who sells cars, boats, or travel trailers can be trusted. The "offer" sheet they give you includes MSRP, their "discounted" price, tax and anything else they added to the deal. The price they write at the bottom that they highlight, circle and keep talking about is the price, minus the ever so not mentioned $1-2K down payment. When you go to pick up your RV and pay the"balance", they are more than theyhappy to point out the down payment deduction, so you owe them $1-2K more than they kept mentioning, over and over, circled and highlighted. More

BEWARE!!!! BUYER BEWARE!!!!! UPDATE!! I had Tacoma RV look at a propane leak 3 times, all of which they they could not duplicate. Every time I took it, the BUYER BEWARE!!!!! UPDATE!! I had Tacoma RV look at a propane leak 3 times, all of which they they could not duplicate. Every time I took it, there was constantly a strong smell of propane. I finally took the trailer to another dealer, who promptly found the propane leak, which was a hose that was fractured ( The issue started after Tacoma RV "flushed the propane lines", so it appears that they created the explosion hazard that they could not fix 3 times). It appears that Tacoma RV is willing to risk their customer's lives, as long as they get Paid!!!! I thought I might be the exception and not the rule with my horrible experience with Tacoma RV, until I began reading a number of online reviews about Tacoma RV. I bought a brand new 2015 Passport from Tacoma RV, and had an issue with the refrigerator not working immediately. When I called Tacoma RV the first time to set an appointment to get the trailer in, they let me know it would be 2 months before they could get it in, stating they were too busy to get it in sooner. I got it into them after the 2 months, and they sent it back out, saying they could not duplicate the problem, which is understandable considering it was intermittent. I picked it back up and took it out immediately, duplicated the problem again, and called them to get it back in for service, and they told me I would have to wait another month. I waited the month, got it back to them, and then they completely forgot about me for 3 months, with my trailer sitting on their lot!!! I finally called them and asked what was going on with it, and they immediately rushed it out the door saying they could not duplicate the problem again. I took it out immediately, duplicated the problem multiple times again, and called them back. I had to wait another 2 months to get it in again, even though they had just had it for 3 months. I finally got it back in again, and again they tried to send it back to me, saying they could not duplicate the problem!!! At this point, I told them to have the refrigerator plugged in Friday night, and leave it running until I arrived on Saturday, and prove to me it was working. I got a call a few hours after I talked to them, after telling them to do this, and all of a sudden they duplicated the problem, on Friday. Tacoma RV finally contacted Keystone regarding the refrigerator; apparently they realized I would no longer accept the "we cannot duplicate the problem excuse." Keystone had them replace the cooling unit in the refrigerator. They replaced the cooling unit, said they tested it and it worked fine. I took it out right away, tested it, and now the refrigerator does not work at all !!! I waited another 2 months to get it back into them, and after a couple of weeks, they called me and told me that they had just gotten authorization from Keystone to replace the cooling unit. Tacoma RV did not even know that they had replaced the cooling unit already, which was why the refrigerator did not work at all anymore. At this point, Tacoma RV finally got authorization from Keystone to replace the refrigerator. Of course, with a long wait for the refrigerator to arrive. At this point, the camping trip I had planned for a year, and one of the main reasons I bought the trailer, came up. I had been telling Tacoma RV for months; whatever you do, just make sure it is done before this camping trip. I ended up checking my trailer out from Tacoma RV to take on the camping trip, without a working refrigerator, in 100+ degree heat. I spent a lot of time and money on ice and trying to preserve food. I then had to return the trailer to Tacoma RV, with yet again, a wait. Tacoma RV finally replaced the refrigerator, and I just picked up the trailer today (10/10/2015). I purchased the trailer from Tacoma RV on 9/20/2014. I have dealt with this problem with Tacoma RV for over a year now!!! I have had to cancel several camping trips due to Tacoma RV, and have had a lot of food go bad. I spoke with Ladonna, the owner, and she blames it all on Keystone. I sure hope it is actually fixed this time. Once the sale is complete, you don't seem to be important to Tacoma RV anymore. More