Tallahassee Ford

It appears there was a misunderstanding concerning my key fob replacement. I went to have it replaced and didn’t get the key, just the fob. I had to return to the dealership on several occasions and spoke wi fob replacement. I went to have it replaced and didn’t get the key, just the fob. I had to return to the dealership on several occasions and spoke with both managers and eventually it was understood that I did not receive my key for the fob during the replacement .I’m glad it was taken care of with a sincere apology for my inconvenience. More

We had an emergency, fuel filter cracked on our diesel 250. This service dept was fantastic. Took us right in, explained the problem and had the service completed the next day. All involved were friendly 250. This service dept was fantastic. Took us right in, explained the problem and had the service completed the next day. All involved were friendly and helpful. They also found a nail in our tire side wall, big problem when towing a fifth wheel. We dropped our truck off late afternoon, early the next morning my husband had a text from the service dept and they were in communication with us several times. Work was complete by the days end. They were welcoming, polite and concerned. Thanks Tallahasse Ford, Magnolia Drive! More

I have dealt, and put up with poor customer service for the past 3 years. Today was the final straw as I dealt with 2 different schedulers to get a simple oil change on my Lincoln. The 2nd employee was rud the past 3 years. Today was the final straw as I dealt with 2 different schedulers to get a simple oil change on my Lincoln. The 2nd employee was rude and indifferent when I asked how 2 different employees told me 2 different things to get a date for this work. Her snotty reply was “no clue” with a take or leave it attitude. So I tried live chat to bring my complaint to someone’s attention & was told a supervisor a would contact me. I’m still waiting….. Bottom line this dealer is simply too busy to care about customer relations. I’ll take my business & money elsewhere. So much for the vaulted “Lincoln Experience”! More

Everything was very smooth efficient and quick. Dale Brown was helpful and took a lot of time going over the technical components of the car. Brown was helpful and took a lot of time going over the technical components of the car. More

This place has the worst service department out of any dealership I have done business with. Don’t bring your vehicle here. General manager never called me back. My wife’s car has been there for three day dealership I have done business with. Don’t bring your vehicle here. General manager never called me back. My wife’s car has been there for three days nobody knows what they are doing, and they don’t call you to keep you updated. More

Very courteous and professional. The entire staff went out of their way to make sure you were being taken care of. We drove 2 1/2 hours from our hometown because of their professionalism and desire to sat out of their way to make sure you were being taken care of. We drove 2 1/2 hours from our hometown because of their professionalism and desire to satisfy the customer. Great experience, I will recommend them to everyone. Thanks… More

Made appointment with dealership 7/30/21 to drive new Bronco at 4pm 7/31/21. Showed up an hour early after calling to check availability. Spoke with multiple salespeople to double check appointment and t Bronco at 4pm 7/31/21. Showed up an hour early after calling to check availability. Spoke with multiple salespeople to double check appointment and they had brought the Bronco into the building the night we made our appointment. After 30 minutes of waiting we were told by another salesman that they are not allowed to take the Bronco outside after they move it in. Tallahassee Ford with no other Broncos on lot to drive. Waste of our time. We will be taking our business to a different location. More

The customer service was excellent and the vehicle more than met my expectations. They also took care of the out of state taxes 4 me. than met my expectations. They also took care of the out of state taxes 4 me. More

Do not bother to make an appt dor service. It does not mean your car will be worked on - per the service manager. They have had my car for three days and still cannot tell me what they have done to it! mean your car will be worked on - per the service manager. They have had my car for three days and still cannot tell me what they have done to it! More