Tallahassee Ford

Completely unacceptable experience with Tallahassee Ford and the final straw for me as a customer. I scheduled my vehicle for service in advance and used their valet pickup service for 9:30 a.m. from the and the final straw for me as a customer. I scheduled my vehicle for service in advance and used their valet pickup service for 9:30 a.m. from the parking garage where I work. I gave detailed pickup and return instructions and made sure they had my correct phone number. My vehicle was picked up on time and I watched it arrive at the dealership through their tracking app. After that, I received no call, no text, and no update for hours. At 2:30 p.m., I had to call them myself only to find out they had no idea what was going on with my vehicle. I was asked when it was dropped off and what it was there for, even though THEY picked it up through THEIR valet service and my appointment was already scheduled. I was then told the valet driver did not properly check the car in. That is still no excuse. My appointment was on the schedule, and any organized service department should have figured out why a scheduled customer vehicle was sitting there untouched all day. They also tried to blame having the wrong phone number, which was false. I gave my number when I booked, to the valet driver, and again to the manager. No one chose to call me. I asked multiple times to speak with the owner and got excuse after excuse why he could not come to the phone. To make it worse, they returned my vehicle to the wrong parking garage, so after work I had to walk multiple garages trying to find my own car. After having my vehicle from 9:30 a.m. until 4:00 p.m., they completed absolutely no service. This is the third issue I have had with this dealership. I will not be back and will be taking my business elsewhere. More

I recently purchased a new vehicle from Tallahassee Ford, and I cannot recommend Michael highly enough for anyone seeking a professional and streamlined experience. From the initial inquiry to the final sign and I cannot recommend Michael highly enough for anyone seeking a professional and streamlined experience. From the initial inquiry to the final signature, Michael demonstrated that he truly values a customer’s time. The entire transaction was handled with a level of transparency and speed that is rare in the industry. ​Communication was top-notch throughout the process; Michael kept me informed without any of the typical 'dealership' pressure. What really set the experience apart was the attention to detail at delivery. I arrived at the dealership to find the truck meticulously washed, fully fueled, and ready for the road immediately. It was a 100% 'zero-defect' experience. If you want a smooth, respectful, and highly efficient car-buying process, Michael is the person to see. More

Mr Michael Oliver delivered a great car sales experience. His customer service and attitude is top notch. Looking for your next car, go see Mr. Michael Oliver. His customer service and attitude is top notch. Looking for your next car, go see Mr. Michael Oliver. More

Michael oliver is the man i was in and out deal done in 45 mins… no drama no games or hidden stuff. Cant reccomend him any higher Michael has a customer and friend for life 45 mins… no drama no games or hidden stuff. Cant reccomend him any higher Michael has a customer and friend for life More

I had a GREAT car buying experience with Tallahassee Ford. It was a pleasure doing business with Michael Oliver jr, Shawn Revell, Mikey de Jesus and Richard McMullen. These people were very respectful, Ford. It was a pleasure doing business with Michael Oliver jr, Shawn Revell, Mikey de Jesus and Richard McMullen. These people were very respectful, patience, helpful and knowledgeable. I highly recommend doing business with Tallahassee Ford to anybody in the market wanting to purchase a variety types of vehicles. Michael Oliver was very patient with me, listened to all of my concerns, reassured that I was happy and content with my purchase and was very respectful throughout my whole purchase process. Tallahassee Ford has plenty of vehicles to choose from and their inventory is huge (new and used). The sales staff, used car sales director/manager and the service manager will relate to you and guide you through every steps with any questions and concerns you have especially, when it comes to working with the price of the vehicle. Tallahassee Ford was able to get me in the vehicle that I would’ve never thought of being able to afford and never would’ve foreseen myself driving but, thanks to my sales man (Michael Oliver jr) and the used car sales director/manager they were able to make it happen and they really do go above and beyond to earn your business. THANK YOU again Tallahassee Ford and to all of your wonderful and helpful team making my buying car experience easy and enjoyable! If anybody is looking for a friendly customer service, great car buying experience and awesome prices, go to Tallahassee Ford. I highly recommend and they definitely deserve 5.0 STARS. - Paolo Balza More

Current Experience: I brought my Ford Mustang in on Nov 24, 2025 10:15am due to the radio not working. Mike was my service rep. Mike told me the piece ($751.00) that was being put into my car would fix the 24, 2025 10:15am due to the radio not working. Mike was my service rep. Mike told me the piece ($751.00) that was being put into my car would fix the issue and we agreed on the price. Dec 3, 2025 I received a vehicle inspection link which reflected almost $3,000 worth of service that Mike and I never spoke about. I called and spoke with Mike to ask why was the extra work done without my approval. I requested to speak with a supervisor and Mike refused to let me speak with a supervisor. Mike wanted to work a deal with him waiving some items and my total would be almost 1400.00. On Dec 15, 2025 I requested a call from Mike but never received a phone call pertaining to services and payment. Due to me just using Sunbit to complete repairs on my Camry and making the final payment, I was told by Sunbit to wait 24hr (Dec 19, 2025) before submitting an application for Ford. Mike never called me nor sent the Sunbit link as we both agreed. Jan 2, 2026 I received a text message stating Tallahassee Ford had made several attempts to call me and I would have to be billed storage fees. I contacted Tallahassee Ford the same day and requested to speak with a supervisor which was Eric. I explained to Eric how Mike failed to provide the link and approved services we never spoke about. Eric told me he would look into the situation and contact me by end of business Jan 2, 2026. Eric returned my called and admitted that Mike never attempted to call me and he did in fact do services that was not previously approved. I explained to Eric that I would be coming to pick up my car on Jan 3, 2026 due to the bad experience, the lies and I received a phone call from Ford asking did I want to sale my mustang. Eric gave me his cell number but due to him being off he told me to contact a rep that would be on duty. At 1p on Jan 3, 2026 I requested to pick with that individual but was told he was at lunch. I briefly explained the situation about pleaded with the receptionist to make sure he gets my message. The receptionist promised to follow back up with me within the 1hr. The entire day went past and I received no phone call. I called Tallahassee Ford and requested to speak with Richard the head supervisor. I explained the entire situation and how unsatisfied I was. Due to me being across town I told Richard I would be to Tallahassee Ford on Jan 5, 2026 Monday morning 8am to get my mustang. Richard stated he would be there and have everything ready. Richard even stated he would waive a fee off the bill. Monday morning at 8am Jan 5, 2026 I contacted Richard and told him I had an emergency at work and would be there later, he stated ok. I also requested Richard to go back and listen to the recorded phone calls of how Mike mislead me and how he refused to let me speak with a supervisor initially. I also requested Richard to listen to the recorded call of Eric calling my back stating everything I have experienced was intend true. Richard stated he would go back and listen to the phone calls and contact me by the evening. Richard never contacted me. I contacted Tallahassee Ford at about 5pm giving them a heads up that I was on my way to get my car. I requested to speak with Richard and was told he already left for the day. Once I arrived at Tallahassee Ford the receptionist told me that someone spoke with Richard and everything was ready to go. At this point I started recording with my Meta glasses. I encountered a service rep that gave me a receipt for the full price. I asked about why Richard didn't waive what he stated he would. The rep asked me what was it that he stated he would waived. As I went to explain the rep rudely cut me off. He pulled out his phone and said he would just call Richard which is what I requested in the 1st place. The rep stated Richard is at home with his family and wasn't answering. I requested for him to try again in which he stated no. He would not continue to call Richard. More

They charge me did not fix my car I took it back stayed two days and half still not fix they lied to me two days and half still not fix they lied to me More

From the first day, was the worst dealership I've been in. From salesman, just being untruthful, one over tags, registration filing incorrect, refund i received employee of DMV said was short, service i in. From salesman, just being untruthful, one over tags, registration filing incorrect, refund i received employee of DMV said was short, service installed a part not made for my vehicle, per phone call to Ford. Still numerous problems that haven't been addressed. More

Received a safety recall notice and scheduled an appointment for the service. Drove 57 miles to the dealership only to be told the part for the recall wasn’t available and to check back in two mont appointment for the service. Drove 57 miles to the dealership only to be told the part for the recall wasn’t available and to check back in two months!! The appointment should NEVER have been scheduled! The recall notice number was given when the appointment was made and part availability should have been verified! More

My husband and I recently purchased a 2021 Jeep Wrangler from Tallahassee Ford. Within 48 hours, the check engine light came on due to a cylinder 2 misfire, and the experience since then has been nothing sh from Tallahassee Ford. Within 48 hours, the check engine light came on due to a cylinder 2 misfire, and the experience since then has been nothing short of frustrating. I didn’t personally interact with him, but my husband told me about his encounter with Diego Cabrera when he returned to the dealership to address the issue — and I was shocked by how disrespectful and unhelpful he was. Diego reportedly showed zero empathy, was arrogant and dismissive, and made no real effort to help — despite the fact that we had just purchased the vehicle days earlier. I do appreciate that the General Manager reached out personally and promised to help resolve the issue, but we still have not received any follow-up or update since that call. We’ve also filed a formal complaint with the Better Business Bureau, as we believe no customer should have to fight this hard for support — especially when dealing with a brand-new issue immediately after purchase. At this point, we’re extremely disappointed and hope the dealership follows through on their promises. More