Tallahassee Ford

Realistic The experience that my family and I had at Tallahassee Ford was truly great! Our salesman Chris was straight forward with us from the start. He kept The experience that my family and I had at Tallahassee Ford was truly great! Our salesman Chris was straight forward with us from the start. He kept his word by putting us in the truck that we wanted, not just any ole truck to make him a buck. Sandra was amazing too. Sandra and her significant other even helped us get the new truck home the night of the purchase. Great REAL experience! More

Dreams do come true Everyone was extremely helpful with finding the perfect car for me. Although the process was lengthy, I’m extremely satisfied with my new car and the Everyone was extremely helpful with finding the perfect car for me. Although the process was lengthy, I’m extremely satisfied with my new car and the deal that came along with it. Chris was amazing and very helpful. Sandra worked her magic with the numbers. I would definitely recommend others to come shop there! More

Would highly recommend!! An awesome dealership to go to. I found just what I needed. They also have great deals. Chris did a very great job working on it for me! Would highly An awesome dealership to go to. I found just what I needed. They also have great deals. Chris did a very great job working on it for me! Would highly recommend. More

Professional and knowledgable Matt was very helpful and knowledgable of the vehicle. He continued to communicate with me through text after my purchase to answer and questions I ha Matt was very helpful and knowledgable of the vehicle. He continued to communicate with me through text after my purchase to answer and questions I had and assist in maintenance scheduling. I would recommend him and will look to buy from him in the future. More

Glad to be a Ford girl again! I am very pleased with my 2019 Ford Escape purchase. Chris was very patient with me and gave me the time I needed to look at the different vehicles av I am very pleased with my 2019 Ford Escape purchase. Chris was very patient with me and gave me the time I needed to look at the different vehicles available on site. It was my first time buying a new car, so I was pretty nervous about what I needed to do. Chris was honest and very helpful throughout the whole process. When it came time to sign the paperwork, Matt was very friendly and conversational. I did not feel intimidated or bombarded by anyone I worked with during my time at the dealership. They were flexible to my needs and I left with an even better car than I thought I could have! I'm so glad to be back in the Ford family. More

Enjoyable Sales person was very knowledgeable and also accommodating going above and beyond to answer any questions I had and explain the pricing and purchasing Sales person was very knowledgeable and also accommodating going above and beyond to answer any questions I had and explain the pricing and purchasing process all the way through More

A relaxing purchase Such an easy going experience;no tricks, no surprises just great customer treatment. Thanks to all involved in helping me find that needle in the hays Such an easy going experience;no tricks, no surprises just great customer treatment. Thanks to all involved in helping me find that needle in the haystack. More

2019 F-150 2.7L V6 4x4 I came in to get my 2018 F-150 V8 4x4 serviced for an oil change. This was done in a decent time period. Upon finishing up my service on my 2018 that I came in to get my 2018 F-150 V8 4x4 serviced for an oil change. This was done in a decent time period. Upon finishing up my service on my 2018 that Jacob help me with; I asked him about the trade in offer that was sent to me about my truck. He didn’t mind helping me with that but since that wasn’t his department he went and got a sales associate for me to explain everything and help me with the offer. The associate he got for me was Matthew Katz who was great on explaining everything and trying to help me find what was best. He ended up showing me a 2019 F-150 V6 4x4 that looked how I wanted it to and that had a few more bells and whistles then my 2018 V8. I ended up coming back the next day to trade in my 2018 V8 and get the 2019 V6. He was very helpful in any questions I had about the truck. After he finished all the paperwork he had to do with me he directed me to the financial side of the process. Sandra was very helpful with the process and she also happened to have did the financial side for my 2018 as well. All in all I was very pleased with everyone that I work with through out this process. Thank you Tallahassee Ford More

Service Department Disaster So, 1 week ago I experienced a complete breakdown of customer service from Tallahassee Ford. Here’s the details: Had a 12 noon appointment for oil c So, 1 week ago I experienced a complete breakdown of customer service from Tallahassee Ford. Here’s the details: Had a 12 noon appointment for oil change, tire rotation, etc. AN APPOINTMENT! Checked in by Jacob Jarrett on his iPad at 11:55 and told 30-45 minutes. 2 1/2 hours later, I went to check on vehicle. Was told, “your car was not logged into system, we haven't started yet.” I was livid and tried to talk to service manager. There’s not one. Tried to talk to other management both in person and on phone for over an hour. Not one person would respond. I posted on social media and miraculously got a call from Dale Brown, in sales. He apologized and offered me 2 free oil changes. Then, got a text message from Thom Workman who also apologized and he offered a free oil change. So, one week later, no oil change certificates. No further follow up. This business is only interested in selling cars. They could care less about keeping your business after the sale. After 20+ years of loyalty and multiple Fords(I own 3), I will be driving somewhere else to spend my $. More