Tamaroff Honda

Pilot We had made an appointment to bring the SUV in for service and told service my husband would need a ride to work. They said know problem. When my husb We had made an appointment to bring the SUV in for service and told service my husband would need a ride to work. They said know problem. When my husband brought our SUV in for service on the day of the appointment he was told the shuttles were already out. He waited 30 minutes, and went back to service and they said the shuttles were still out. This went on for one hour and a half. Finally after my husband complained they offered to give him a loaner car. When he came to pick up our SUV they told him another fifteen minutes , he waited another hour. We have never had a problem with tamaroff service . In fact we have recommended them to our friends. We will not be servicing our car there in the future. More

Stress free and very responsive! I recently leased a new car to replace the previous one. My rep, Shameem, once again was able to quickly understand what I was looking for regarding m I recently leased a new car to replace the previous one. My rep, Shameem, once again was able to quickly understand what I was looking for regarding meeting my budget. He organized everything very quickly and I drove out in my new car in less than 2 hours. And i have a new car with great safety upgrades! More

below average. Jason after a pass of no class from another tech appeared to be somewhere else at sign in. After a less than inspiring exchange, I was sent to the cu Jason after a pass of no class from another tech appeared to be somewhere else at sign in. After a less than inspiring exchange, I was sent to the customer lounge. Jason came to the lounge and told me my car was ready. Said there were two issues, tire light was on and would cost $140 (non-essential) fix and two brake fluid needed to flushed cost $105 this was not explained as to was it essential or could be done next time. Jason told me to pay my bill, I did and then had to search for my car. When I found it, it was outdoors window open, running, paper on floor, plastic on seat unwashed, large grease spot where mechanics rest their tools etc. when they service under the hood. Wasted gasoline for about 10 minuets and car could have been stolen. I think I should reconsider my loyalty to your dealership and pursue alternatives. I love my Honda, but you, not so much. Sincerely, John Slone More

Fast Service! My car died Monday evening. I had it towed to Tamaroff on Tuesday and by Wednesday evening, I was able to drive it home! This change my opinion of the My car died Monday evening. I had it towed to Tamaroff on Tuesday and by Wednesday evening, I was able to drive it home! This change my opinion of their work after bringing my car in and they didn't even get to it before closing. More

an employee can have all the impact Matt Sobczak is amazing, as a result of his exceptional service i have been recommending your dealership to everyone i know, its amazing how an employ Matt Sobczak is amazing, as a result of his exceptional service i have been recommending your dealership to everyone i know, its amazing how an employee can have such impact More

Absolutely Abhorrent Service! I purchased my 2013 Honda Accord Touring from Tamaroff Oct 2013... seemingly simple transaction and the sales team/finance team was helpful in making I purchased my 2013 Honda Accord Touring from Tamaroff Oct 2013... seemingly simple transaction and the sales team/finance team was helpful in making sure that I was satisfied with my purchase. Since the purchase I've been faithful in taking my car in for regular oil changes and tire rotations. However, this reveiw is predominantly a reflection of the service that I received at the body shop after taking my vehicle there April 2014 to repair the damage suffered from an auto accident. The body shop "worked on" my car for the full 30 days that my insurance company would cover rental coverage. Instead of making it clear that they would not be able to complete the $12,000 repair job in full within the 30 day constraint, they rushed to get my car back to me hours before I expected them to on the 30th day. This was my first red flag... Upon arrival to pick up my vehicle, the newly washed car was but a mere cover up to what was really going on with my car. The first thing I noticed was debris in my paint job. Which, when pointed out to them, they shrugged off and insisted that they did not paint that area of my vehicle... The next red flag was that my NEW interior black leather had white ash areas including the seats and dashboard... I found out from one of the workers that one of their own had used EXTERIOR cleaner on my seats to "clean" them. I noticed that there was dirt stains on my sunroof and passenger visor. I expressed how disappointed I was with the job and that I would be back with my dad to discuss anything else that we find. I was on a time constraint and since I had already turned the rental car in, my Accord was my only method of transportation to my next appointment. After a thorough inspection of my car, my dad noticed that there was body filler and other construction dust in every crevice-- inside and out of the vehicle, the vehicle had been vacuumed partially (at best), and the vehicle was making noise in the suspension area (that they were supposed to be fixing). What takes the cake is that the SAME visor that I noticed that had dirt on it when I originally picked it up FELL OUT OF THE CEILING OF THE VEHICLE while I was driving down the highway... The maintenance people had the NERVE to question me as to whether they had even touched that part of my vehicle. The write up clearly states that they had to replace the entire headliner of the vehicle so of course they failed to secure the visor in place. I no longer feel safe in my vehicle and do not trust the maintenance people at Tamaroff. Particularly, Doug fails to take responsibility for his team's actions and even the failures that are plainly evident. They have caused me to miss work waiting on them while they ignore set meeting times and have still yet to attempt to fix my vehicle. More

Wonderful Experience Yesterday! So very pleasantly surprised at the continued high level of customer service since I have been bringing in my car for over 5 years now. So very pleasantly surprised at the continued high level of customer service since I have been bringing in my car for over 5 years now. More

SERVICE GREAT SERVICE I WOULD RECOMEND TAMAROFF TO ANYONE .THE SERIVE DEPT WAS VERY BUSY ON A FRIDAY . THEY WERE ABLE TO GET ME IN AND GET ME DONE IN A TIMEL GREAT SERVICE I WOULD RECOMEND TAMAROFF TO ANYONE .THE SERIVE DEPT WAS VERY BUSY ON A FRIDAY . THEY WERE ABLE TO GET ME IN AND GET ME DONE IN A TIMELY MANNER More

Scheduled regular maintenance My e-mail stated that my car was due. I complied. Service was as expected, quick and as required, but not according to my mileage. I do not drive the My e-mail stated that my car was due. I complied. Service was as expected, quick and as required, but not according to my mileage. I do not drive the car long distances, therefore mileage totaled is lower than suggested for regular maintenance on my Honda Accord. That information should be offered in my e-mail reminder. My Honda service rep should be required to do that also. I probably didn't have to have a checkup so soon. That discrepancy fools the Honda owner. More

Service was good, but. I was happy with the quality of the repair to my vehicle. And customer service was ok. I was just disappointed that I was just given my keys after I I was happy with the quality of the repair to my vehicle. And customer service was ok. I was just disappointed that I was just given my keys after I paid for the repair and nobody took the time to explain to me the repairs that were done to my vehicle. More