Tameron Honda - Service Center

Waited 30 minutes to pick up my grandmothers van. The name was misspelled in the computer. Her last name is Wright. Service department entered it into the system as Right. Cashier could not find the tick name was misspelled in the computer. Her last name is Wright. Service department entered it into the system as Right. Cashier could not find the ticket, also there is no parking for customers, and no signs showing customers where the service department is located. Overall I will never step foot in this dealership again. Probably the worst experience I have ever had with a dealership. Cashiers are idiots and the managers do not care. More

2008 Honda Accord had to have new brakes at 42k miles, oil pressure switch replaced, computer reset....and a laundry list of other issues. Its bad enough the car is a lemon....but the service department oil pressure switch replaced, computer reset....and a laundry list of other issues. Its bad enough the car is a lemon....but the service department is a joke!!! Do not buy a vehicle from this place if you expect any semblance of fair dealings. More

I purchased a new Honda Accord in May '10. For the first few weeks, was extremely happy with the vehicle. After the middle of June, I started to hear a popping/knocking on the front drivers side. Contacte few weeks, was extremely happy with the vehicle. After the middle of June, I started to hear a popping/knocking on the front drivers side. Contacted the service department and scheduled an appointment for June 23rd (car was dropped off a 7am and I picked it up by 3pm). Drove the service tech around the building, confirmed that he heard the noise. Zach called that afternoon and stated there was loose bolts and the techs "retorqued all front lower suspension bolts, rack mounting bolts and upper struts housings". Drove the car for about a week when the noise returned. Scheduled a second appointment for July 9th for the same issue and again drove the service tech, noise confirmed (car was at dealer for 4 days, rented a car for vacation) - again Zach stated "right lower control arm rear bushing/bolt retorqued" same as the 6/23 visit. They also completed their "multi-point vehicle inspection". Returned from vacation, excited that my new Accord would be running correctly. Unfortunately, a week to the day later the noise returned. So for the third time, the car is at the service department. Per Zach, they will contact Honda to see if anyone else has had this problem and to see if there is a recall (would thought this we have been done sooner, you know the first time it was in the service department). Had to fight with Tameron for a rental - with only 3000miles on the car, should not be having this problem and THEY SHOULD NOT HAVE HAD TO RETORQUE that many times. Looking at contacting an attorney at this point, as the car is failing under the Lemon Law. At this point, Tameron seems a little dumbfounded on what to do.... Wishing now I still had my Ford. Extremely unhappy with this 2010 Accord More

On a late Friday afternoon a couple weeks ago, I was on my way home to Mobile from north Alabama on a business trip. You know how Birmingham traffic is at rush hour (stop and go... and stop again). Well, my way home to Mobile from north Alabama on a business trip. You know how Birmingham traffic is at rush hour (stop and go... and stop again). Well, I looked down and a couple lights were on on my dash 2004 Accord. I'm not sure now long they had been on, but I began to stress out. I sure didn't want to drive all the way home like that and I really didn't want to spend the time or money spending the night at a hotel and then try to find a shop open on a Saturday. I looked up "Honda dealer" on my iphone and thankfully there was a dealer just off my next exit. I was hoping that I could get the car looked at even though it was so late in the afternoon. I pulled into the service drive and was greeted with a smile. That was nice to see, because I hadn't been smiling the last 15 minutes. I told the service guy (I wish I could remember his name) about the lights on the dash and told him that I really needed to get home tonight because of a child's baseball game the next morning. "He just laughed and said that I've spent many days at the ballpark too and I'm sure you won't have to miss a pitch." He was so nice and put me at ease. He offered me some coffee and I told him that I was going to stretch my legs and walk around the showroom. I always hate going into a car dealership, you know that you are going to get pressured, but with the mood I was in, they were not going to get to me. I quietly slipped into the side door, but one of the guys saw me. His name was Walt and he asked if he could help and I told him that my Accord was in service. He said that he understood and would be happy to assist me if and when I needed the help. I said "thank you" and he stepped a little away. They had a new type of vehicle in the showroom, a Honda Crosstour. I thought that with my work, this would be perfect and kind of wished that I had not ushered the salesperson away. But I think that he was keeping an eye on me and knew that I was impressed with the Crosstour. Walt walked back up to me with a big smile and said "The Crosstour is new and has tons a great features. I would love to take a few minutes and show it to you." I told him that he was welcome to show it to me, but that he was really wasting his time, because I didn't even live around Birmingham. He said that did not matter, and that I was still a Tameron customer and that they even had a sister-store near where I live and that he would really love for me to take a closer look at the Crosstour. We did look at the Crosstour and he did a great job showing it to me. I was very impressed with the car and the salesperson. When we got back to the dealership from the test drive, I told Walt that I needed to go check on my car. I walked back to the service department and was nicely greeted by on the service managers, Rudy. He told me that my car was ready and there was a recent "service bulletin" that covered the issue and cost and that I ready to go. He said that he was glad that I would miss the game. (I guess my first service guy told him - that was nice). So in just an hour, my whole outlook at dealerships has changed. I normally take my car to one of those quick oil change places and had bought my Accord from a friend just to avoid the whole "dealership experience." Normally, I might have left quietly so the salesperson would not have been able to try to pressure me. But my experience had been good to that point and I felt that I should go find Walt to let him know that I was leaving. I found Walt in the showroom waiting on me. I told him that my car was ready and that I was leaving, but was truly thankful for his time. He did ask for the opportunity to give me "some numbers" on the Crosstour before I left. I told him, that I really could not go any further without talking to my wife. There was a manager, Rob not too far away and over heard us talking. I thought to myself, "HERE WE GO!" He did ask me how I felt about the Crosstour, but I thing that he had already knew my situation and said that he would still love to earn my business in the future. The drive home was so nice and I was really so impressed with Tameron Honda and its people. I called my wife on the way home and told her the story. She laughed a little and said that she had just gotten off the phone with her sister that had just bought a Pilot from Tameron Honda Eastern Shore in Daphne. Her sister had a great experience there too. Over the next couple days, I dropped a few hints and comments about the Crosstour. She knew what I was doing :o) She said, "You know our anniversary is next week, the Crosstour might make a good present for you." Then she pulled out Walt's card (I had laying on my desk) and told me that she called him and set an appointment with him that Saturday. Well, I didn't mean to make this so long, but we ended up driving up there in a 2004 Accord and drove back in a brand new 2010 Honda Crosstour --- AND a 2010 Honda CRV for my wife, Susan, Happy Anniversary Dear. :o) Thank you Walt and Tameron Honda More

Have only had care for 6 months, and have caught them in 2 lies already. They misinform customers to get business. 2 year maintance program was presented as an unlimited mileage for all scheduled maintance. 2 lies already. They misinform customers to get business. 2 year maintance program was presented as an unlimited mileage for all scheduled maintance. Also had a very difficult time with finance manager at time of sale. Becasue I wanted to use my Bank. Had trouble getting information faxed to my bank. I will never shop with Tameron Honda again. And I going to make sure everybody I know don't shop with them. More

Extended warranty ran out the week before expensive maintenance was required for this car. I bought the car from Tameron, but after they refused to even give me a token discount on the over 600 dollar maintenance was required for this car. I bought the car from Tameron, but after they refused to even give me a token discount on the over 600 dollar repair bill, I will never darken their door again. The following month I went out and bought a new 2009 Toyota Camry to replace a 1998 4-Runner. I would have bought another Accord. When I decide to replace the Accord as well, I will again turn to Toyota, unless I can find a more trustworthy and dependable Honda dealer. More

This dealer has a Life Care policy that is bogus. The policy states that if you allow Tameron Honda to service your vehicle they will guarantee a 250,000 mile drive train warranty. All of my service has policy states that if you allow Tameron Honda to service your vehicle they will guarantee a 250,000 mile drive train warranty. All of my service has been completed by Tameron and on my 50,000 mile visit I was told that my warranty was voided because I did not complete some of the requirements, one being change a dust and polution filter in the dash, which has nothing to do with the performance of the drivetrain. I have a signed document stating that I wish to participate in the Tameron Honda Life Care program and I also have all documentation of service provided by Tameron on my vehicle. Tameron service failed to complete all required service on my vehicle. While out of town my car began to operate poorly(poor gas mileage and low power). My husband and I pulled into a local auto parts store and pulled the air filter only to find out that at 40,000+ miles that it had not been changed. When I take my car in for service, especially Life Care Service, I expect the air filter to be replaced as well as any other services demed needed on that particular visit. I would like to know if Tameron has screwed anyone else with this bogas LifeCare agreement. More