Tanner Motors

Service work was on time and correct.Nothing more to say, Great service Department.If I have say anything more then this review is worthless. I had my say, now live with it. Great service Department.If I have say anything more then this review is worthless. I had my say, now live with it. More

The staff was courteous, helpful and knowledgeable. The waiting area was clean, and well stocked. I would use their services against without any hesitation whatsoever waiting area was clean, and well stocked. I would use their services against without any hesitation whatsoever More

Great follow thru. I really do not enjoy buying cars but I really enjoyed working with Shannon. I will refer others to your dealership . Thank yiu I really enjoyed working with Shannon. I will refer others to your dealership . Thank yiu More

Everything was handled very professionally!We have purchased quite a few cars and trucks from Tanner in the past also. Very pleased always. We have recommended Tanner to many people. purchased quite a few cars and trucks from Tanner in the past also. Very pleased always. We have recommended Tanner to many people. More

Helpful and efficient. Salesman explained a great overview. Finance person explained everything well . Jeff (salesman) was very helpful in helping explain all the controls and also explain how to se overview. Finance person explained everything well . Jeff (salesman) was very helpful in helping explain all the controls and also explain how to set up towing More

They have good people meeting and working with customers.. They work hard at making your experience at Tanners Service center a positive experience.Thank you. customers.. They work hard at making your experience at Tanners Service center a positive experience.Thank you. More

Extremely poor service desk staff. Two weeks to get first appt to troubleshoot. Then, failed to notify me of parts arrival. Misled me about status when I finally contacted them after five weeks waiti first appt to troubleshoot. Then, failed to notify me of parts arrival. Misled me about status when I finally contacted them after five weeks waiting. Staff trivialized the significance of the failed satellite radio. Turned out the part had been there for several weeks. Despite the screwups, it took another three weeks for an appt to have the part installed. In all, a problem that required no more than three weeks to resolve took ten weeks. I could have excused the errors had anyone apologized, admitted they messed up, or tried to rectify the situation. Unfortunately, none of those things happened. I have purchased 33 new vehicles all of which were only serviced by authorized dealers. Never have I received worse customer service. More

Service was quick and the staff was very friendly. They did a multipoint inspection on my Jeep and went over the results with me and even gave me a free car wash. That was an unexpected, very appreciated s did a multipoint inspection on my Jeep and went over the results with me and even gave me a free car wash. That was an unexpected, very appreciated surprise that made my day. More

The professional interaction, and up front and honest conversation was great. Coordinating pickup and drop of the old and new vehicle was made easy and quick. Quick is great. conversation was great. Coordinating pickup and drop of the old and new vehicle was made easy and quick. Quick is great. More

Thanks Laura. Grateful for your help. I will be back. I Thanks Laura. Grateful for your help. I will be back. I took my 2013 Ram 1500 in for a check engine light and an oil change. Six weeks later I fin Thanks Laura. Grateful for your help. I will be back. I took my 2013 Ram 1500 in for a check engine light and an oil change. Six weeks later I finally have it back. It took two weeks to get the appointment (so all together almost 8 weeks of not driving my truck in the middle of summer since I had no idea how serious the check engine light issue was and wasn't going to risk further damage). After they had it for two weeks they finally figured out that a cylinder head needed to be repaced. They could not find the parts locally so add another 3 weeks to get the parts. Yesterday I went to pick it up. After I paid the bill I went out to get my truck. When I went to leave it barely started. Turns out the original battery had finally given out. I would have thought someone would have noticed that after 6 weeks, but no. I will say that one of the only bright spots in all of this was Laura in the service department. She was completely honest with me as this wore on and sympathetic to my frustration with the entire situation. One not so bright spot was on a call in to check on the status of the repairs. Laura was not available so someone else answered my call. His response to me was they were busy and it was June. NOT HELPFUL OR WELL RECEIVED. Also, I have filled these out over the past 4+ years I have brought vehicles in to be serviced. I have brought this up before : YOU NEED TO GET A QUICK LUBE LANE. TWO WEEKS TO GET AN OIL CHANGE APPOINTMENT FOR A SERVICE THAT SHOULDN'T MORE THAN AN HOUR IS NOT CUSTOMER SERVICE. More