Tanner Motors - Service Center

Did great work while fixing my truck, did leave a little mess but that was expected because I work in a body shop and I know how hard it is to get every little thing cleaned again. mess but that was expected because I work in a body shop and I know how hard it is to get every little thing cleaned again. More

I think they did ok. But after paying $120.00 to unweld what they welded (per TSB ) to adjust my steering & check the alignment... you'd think I'd get a copy if the alignment?? what they welded (per TSB ) to adjust my steering & check the alignment... you'd think I'd get a copy if the alignment?? More

Drop off was great with Laura! Did not get the normal report of everything when done. Laura was kind enough to mention brakes in future. report of everything when done. Laura was kind enough to mention brakes in future. More

Service work was on time and correct.Nothing more to say, Great service Department.If I have say anything more then this review is worthless. I had my say, now live with it. Great service Department.If I have say anything more then this review is worthless. I had my say, now live with it. More

The staff was courteous, helpful and knowledgeable. The waiting area was clean, and well stocked. I would use their services against without any hesitation whatsoever waiting area was clean, and well stocked. I would use their services against without any hesitation whatsoever More

They have good people meeting and working with customers.. They work hard at making your experience at Tanners Service center a positive experience.Thank you. customers.. They work hard at making your experience at Tanners Service center a positive experience.Thank you. More

Extremely poor service desk staff. Two weeks to get first appt to troubleshoot. Then, failed to notify me of parts arrival. Misled me about status when I finally contacted them after five weeks waiti first appt to troubleshoot. Then, failed to notify me of parts arrival. Misled me about status when I finally contacted them after five weeks waiting. Staff trivialized the significance of the failed satellite radio. Turned out the part had been there for several weeks. Despite the screwups, it took another three weeks for an appt to have the part installed. In all, a problem that required no more than three weeks to resolve took ten weeks. I could have excused the errors had anyone apologized, admitted they messed up, or tried to rectify the situation. Unfortunately, none of those things happened. I have purchased 33 new vehicles all of which were only serviced by authorized dealers. Never have I received worse customer service. More

Service was quick and the staff was very friendly. They did a multipoint inspection on my Jeep and went over the results with me and even gave me a free car wash. That was an unexpected, very appreciated s did a multipoint inspection on my Jeep and went over the results with me and even gave me a free car wash. That was an unexpected, very appreciated surprise that made my day. More

Thanks Laura. Grateful for your help. I will be back. I Thanks Laura. Grateful for your help. I will be back. I took my 2013 Ram 1500 in for a check engine light and an oil change. Six weeks later I fin Thanks Laura. Grateful for your help. I will be back. I took my 2013 Ram 1500 in for a check engine light and an oil change. Six weeks later I finally have it back. It took two weeks to get the appointment (so all together almost 8 weeks of not driving my truck in the middle of summer since I had no idea how serious the check engine light issue was and wasn't going to risk further damage). After they had it for two weeks they finally figured out that a cylinder head needed to be repaced. They could not find the parts locally so add another 3 weeks to get the parts. Yesterday I went to pick it up. After I paid the bill I went out to get my truck. When I went to leave it barely started. Turns out the original battery had finally given out. I would have thought someone would have noticed that after 6 weeks, but no. I will say that one of the only bright spots in all of this was Laura in the service department. She was completely honest with me as this wore on and sympathetic to my frustration with the entire situation. One not so bright spot was on a call in to check on the status of the repairs. Laura was not available so someone else answered my call. His response to me was they were busy and it was June. NOT HELPFUL OR WELL RECEIVED. Also, I have filled these out over the past 4+ years I have brought vehicles in to be serviced. I have brought this up before : YOU NEED TO GET A QUICK LUBE LANE. TWO WEEKS TO GET AN OIL CHANGE APPOINTMENT FOR A SERVICE THAT SHOULDN'T MORE THAN AN HOUR IS NOT CUSTOMER SERVICE. More

Laura and the service team, including parts has always been informative and reliable when I need them. Appreciate the dedication and years of service. Seeing the same faces helps build a relationship. been informative and reliable when I need them. Appreciate the dedication and years of service. Seeing the same faces helps build a relationship. More