Tansky Sawmill Toyota Scion - Service Center

The Service is always exceptional. Communication is great. Always keeping me informed and making sure I understand what needs to be done. Thanks for being so helpful. great. Always keeping me informed and making sure I understand what needs to be done. Thanks for being so helpful. More

I will say I have been going there since 1993 for the majority of my service work. Most of the time everything from scheduling to getting the service work done A+ quality is taken for granted. This time majority of my service work. Most of the time everything from scheduling to getting the service work done A+ quality is taken for granted. This time I had a warranty issue and they had to Diagnose the issue to see if it was covered under bumper to bumper warranty. I hoped for the best. 2 days later it was fully covered and not a penny out of pocket cost. The service managers stand behind their work. I recommend this dealership over any I have gone to. I now see why I always go back. Thank you. And Mark is true to his word. More

New Key did not work Arranged for new key to be created for 2002 Sequoia. Dropped car off on Saturday with assurance key would be made and ready on Monday. I received a Arranged for new key to be created for 2002 Sequoia. Dropped car off on Saturday with assurance key would be made and ready on Monday. I received a call on Monday indicating "the wrong key was ordered" and it would be ready on Tuesday. When I tested the key during pick-up on Tuesday, the key did not work. It was finally ready on Wednesday. More

Service was fast, friendly and efficient! Susan was my advisor, and she kept me up to date on everything. Would recommend Tansky...good job and thanks! advisor, and she kept me up to date on everything. Would recommend Tansky...good job and thanks! More

Super easy and quick oil change. Really nice waiting area with free coffee drinks and tea. Service advisor even added an extra coupon I didn't know was available. with free coffee drinks and tea. Service advisor even added an extra coupon I didn't know was available. More

Worst service, Irresponsible, dishonest Mr. Mark Mathews.. In the middle of Oct, 2018, my son and I went to Tansky Sawmill service department because our 10 year old Toyota’s engine light was on. After a diag In the middle of Oct, 2018, my son and I went to Tansky Sawmill service department because our 10 year old Toyota’s engine light was on. After a diagnostic test, Mr. Chunk told us that in order to fix the issue, three parts may be considered to be fixed, water pump, alternator and brake. Even if all three parts were still functional, we decided to fix since my son need to drive to college and safety is more important than anything else. One week later, we were told that the car was ready. However, when we picked up the car, the engine light was still on. We asked them to do a diagnostic test and we were told that we actually had a faulty engine sensor that caused the engine light to be on. All the parts just fixed had nothing to do with the engine light. After complication to Chunk and Manager Mr. Mark Mathews, they agreed to change engine light sensor for free and we agreed to pay for the parts of the car that did not actually need fixing .Total cost was $1537.89. Please read, the story did not end up here. One month later (Middle of Nov.), while my son was driving in his college, the car just stopped running in the middle of a very busy road. He was so panic and did not know what he should do. Eventually the police towed away his car to a nearby auto impound. When my son tried to get the car out of the impound, they told him that he needed a notary from his parent since his name was not registered under the car. The problem was I was still in China and getting a notary in such short notice was very difficult because the notary system is different in China. My son and I had millions phone calls at either his midnight or my midnight due to the time different between these two countries. My son also had to take several tests in the following week. I was so worry and panic because my son was under huge amount stress. Eventually I got the notary in China and the car was towed to a nearby car store. The store checked everything except for alternate because we thought it was just “fixed” by Tansky. We bought a new battery ($100) to replace the old one but the car was not still not working. After million tests, my son was told that he had a faulty alternator. The alternator that was just fixed a month ago by the Tansky was faulty. My son had to ask the store near his college to replace the alternator and drove back home for Thanksgiving. on the Nov 23, we went back to Tansky Sawmill service department with the faulty alternator. The manager Mr. Mark Mathews met us and we asked for a refund. The total cost (new alternate, tow fee, labor, battery) was around 680$. Mr. Mark Mathews asked us to go home and waiting for his call. ~3 weeks later, he called me and apologized for what happened to us. They would pay the cost of new alternative, towing fee and part of other cost which came up to ~540$. I was told that the check should arrive in 2-3 weeks. One month later, I did not receive anything, I called Tansky sawmill ~6-8 times, I was told either that the check was on the way or the check has been sent out or something like “ Mark will call you”. I left the messages to both Chunk and Mr. Mark Mathews as well during this long waiting. Eventually, on March 13th we went in the store and they gave us the check with $295.46. I was so upset and angry and had conversation with Mr. Mark Mathews on the phone. He said he did not remember anything. He said he will go to check his record and will call me on next day……. . I did not receive any calls from him. I called him several times and left a message but I still have not heard anything yet. We were so disappointment. It was a very stressful experience. We will never go there and again but we need justice for this. More

They changed over $160 for wrong diagnosis I've been royal customer to this dealer for last 10 years. But 2 years ago I asked them to check battery or alternator because of batter light on. The I've been royal customer to this dealer for last 10 years. But 2 years ago I asked them to check battery or alternator because of batter light on. They charged $150 for diagnosis but found nothing and reset and a couple days after my car stopped. Finally they replaced alternator with remanufactured one. And after less than 2 years, it happened again and I let them diagnose and they did the same thing. They said they did not find anything wrong and reset the battery warning light and charged $160 for nothing. And very next day, my car stopped. I had to toe my car to other local garage mechanics and they found the terminal to the alternator was the issue and replaced only the terminal and charged only $57 and it is fixed. I am very disappointed that dealer shop could not find the issue two times but small local mechanics found the issue. I called Tansky to ask my $160 diagnosis charge back because their diagnosis was wrong and never able to talk to the service person and left voice mail and personal message as well but never got back from them. I don't think this is the right service that expensive dealer shop service center should do. The reason why customers come to expensive dealer shop service center is trust that they should know better than anyone else because they make the cars. More

2nd repair with Poor communication & no repair This is the 2nd time I brought my van in for repair of the passenger auto door. The initial repair lasted 3 weeks, was told it is now the motor is ba This is the 2nd time I brought my van in for repair of the passenger auto door. The initial repair lasted 3 weeks, was told it is now the motor is bad. But door was moving when dropped off -not completely closing. Service depart. did not call - I called numerous times without response from anyone for 7 days. This does not even begin to touch issues I experienced. More

Service Every person in the service department excellent especially the young lady 's excellent behavior on 6/23/18 at the time of check out.. She deserve re Every person in the service department excellent especially the young lady 's excellent behavior on 6/23/18 at the time of check out.. She deserve recognition More

Bad Experiences Turning in Lease Leased a vehicle from this dealership and didn't have problems until I went to turn in my car this past month. I always get a bit attached to my cars, Leased a vehicle from this dealership and didn't have problems until I went to turn in my car this past month. I always get a bit attached to my cars, and I was expecting to feel the same way about turning in my Toyota Camry, but my final service experience left a bad taste in my mouth and I could not say good riddance fast enough. The older man working the counter where I turned in the keys to my lease was very snappy, rude, and condescending. I am 8 months pregnant and greeted him kindly, but he responded with snappy answers and an overall bad attitude. I believe it was the individual listed below if he was working on Sunday, 4/29. To top it off, my car which I took good care of for the 3 years I leased did have a small scratch on the side & a some dirt under the floor rugs but I was charged over $300 for "excessive wear and tear". I also turned it in when it was way under the maximum mileage, so you would think that would be a plus. I returned my last lease to Honda before getting this Toyota lease and they were much friendlier and despite having some scratches charged me nothing for the lease. Plus there is that obnoxious "lease disposition fee" which tacked on another $350. So glad I did not continue to lease or buy from Toyota after these past few experiences. I would recommend leasing elsewhere if you choose to go that route. More