In the middle of Oct, 2018, my son and I went to Tansky Sawmill service department because our 10 year old Toyota’s engine light was on. After a diagnostic test, Mr. Chunk told us that in order to fix the issue, three parts may be considered to be fixed, water pump, alternator and brake. Even if all three parts were still functional, we decided to fix since my son need to drive to college and safety is more important than anything else. One week later, we were told that the car was ready. However, when we picked up the car, the engine light was still on. We asked them to do a diagnostic test and we were told that we actually had a faulty engine sensor that caused the engine light to be on. All the parts just fixed had nothing to do with the engine light. After complication to Chunk and Manager Mr. Mark Mathews, they agreed to change engine light sensor for free and we agreed to pay for the parts of the car that did not actually need fixing .Total cost was $1537.89. Please read, the story did not end up here.
One month later (Middle of Nov.), while my son was driving in his college, the car just stopped running in the middle of a very busy road. He was so panic and did not know what he should do. Eventually the police towed away his car to a nearby auto impound. When my son tried to get the car out of the impound, they told him that he needed a notary from his parent since his name was not registered under the car. The problem was I was still in China and getting a notary in such short notice was very difficult because the notary system is different in China. My son and I had millions phone calls at either his midnight or my midnight due to the time different between these two countries. My son also had to take several tests in the following week. I was so worry and panic because my son was under huge amount stress. Eventually I got the notary in China and the car was towed to a nearby car store. The store checked everything except for alternate because we thought it was just “fixed” by Tansky. We bought a new battery ($100) to replace the old one but the car was not still not working. After million tests, my son was told that he had a faulty alternator. The alternator that was just fixed a month ago by the Tansky was faulty. My son had to ask the store near his college to replace the alternator and drove back home for Thanksgiving.
on the Nov 23, we went back to Tansky Sawmill service department with the faulty alternator. The manager Mr. Mark Mathews met us and we asked for a refund. The total cost (new alternate, tow fee, labor, battery) was around 680$. Mr. Mark Mathews asked us to go home and waiting for his call. ~3 weeks later, he called me and apologized for what happened to us. They would pay the cost of new alternative, towing fee and part of other cost which came up to ~540$. I was told that the check should arrive in 2-3 weeks. One month later, I did not receive anything, I called Tansky sawmill ~6-8 times, I was told either that the check was on the way or the check has been sent out or something like “ Mark will call you”. I left the messages to both Chunk and Mr. Mark Mathews as well during this long waiting. Eventually, on March 13th we went in the store and they gave us the check with $295.46. I was so upset and angry and had conversation with Mr. Mark Mathews on the phone. He said he did not remember anything. He said he will go to check his record and will call me on next day……. . I did not receive any calls from him. I called him several times and left a message but I still have not heard anything yet.
We were so disappointment. It was a very stressful experience. We will never go there and again but we need justice for this.