I worked with Service Advisor Chris Promades. The service was excellent. I went in for a factory recall (2015 MKZ steering column bolt - free) and an oil change ($39.95). I was also having a problem with my battery dying if the car sat undriven for 3-5 days. The battery was bought from Tasca almost exactly one year ago. Bolt was fixed in a day at no charge (of course). Turned out the battery was being drained by a faulty computer module controlling the trunk that would not shut down when the engine was shut off. A software update was installed that should fix it ($3.50). Tasca kept my car overnight and then tested the battery the next morning. They said the fix worked. I've been driving everyday, so I'll just take their word for it. :-)
Everyone I encountered at Tasca provided outstanding customer service. They even washed and vacuumed my car before I picked it up. My free loaner car was another MKZ - very nice. My other car, that I'm so tempted to sell because its problems are many, is a 2008 Jaguar Vanden Plas. Jake Kaplan Jaguar in Warwick does not even offer a loaner car; they offer a "shuttle service". And, Woburn Jaguar (now out of business) used to provide loaner Toyota Camrys. So, getting another MKZ was truly satisfying. I highly recommend bringing your Lincoln here. If you don't own one, buy one. And that's from a guy who previously owned four Jaguars in a row and test drove Mercedes, Audi, Cadillac, and BMW before choosing the Lincoln.
The only downside to my experience regards the navigation system problem I have. The MKZ suddenly and for no apparent reason stopped being able to recognize the SYNC Nav SD Card. So, I have no navigation system right now. Service said that it happens "quite a lot" and that a new card, version A9, would fix the issue — my card is an A8. However, they didn't have ANY A9 cards around to test that theory. Ordering a new card from Tasca was going to cost about $150 and take a week to arrive. So, instead, I bought one from Amazon for $74 and it'll be here in two days. We'll see if that works. Fingers crossed!