Tasca Buick GMC Clearwater

My latest experience with this dealer was exceptional. My oldest son has a 1999 Buick Regal GS. The steering lock in the steering column froze. The key couldn't be turned or removed from the column. I My oldest son has a 1999 Buick Regal GS. The steering lock in the steering column froze. The key couldn't be turned or removed from the column. I restore muscle cars and thought this would be a good father and son project. The project quickly spun out of control, because of the complexity of this component. The service manager took the time to explain how to do this job, ran off an exploded view of the column and told us what would need to be done at the dealership. He told us about the 15 different keys and the lock cylinder controlling the key cutting procedure. The parts department even offered to cut any keys for free if we bought them there. I have never experienced this level of help at any other dealership. I am also not ever taking on this job again. All my contacts with sales and service personnel have been excellent during all my visits to Dick Norris Buick / GMC. More

I would just like to say the moment I walked into this dealership I was treated like one of the family. They made me feel like I was at home. The staff answered all of my questions, Explained everything w dealership I was treated like one of the family. They made me feel like I was at home. The staff answered all of my questions, Explained everything with professionalism and honesty. Please keep up the good work... God will bless your business. Thank You More

I travelled to Clearwater, Fl for Thanksgiving when I experienced engine problems with my 2008 Yukon Denali. Joe Rode my service advisor along with the service dept. team got my vehicle up and running wi experienced engine problems with my 2008 Yukon Denali. Joe Rode my service advisor along with the service dept. team got my vehicle up and running within 8 hours so I could make it back to North Carolina. More

Service department is wonderful, they always take great care of us! We have purchased three cars from Dan Small at Dick Norris GMC. A GMC Envoy in 2006 still runs like new thanks to the great service we r care of us! We have purchased three cars from Dan Small at Dick Norris GMC. A GMC Envoy in 2006 still runs like new thanks to the great service we receive. Also, bought a used car at a great price for our college bound daughter. Thanks Dick Norris GMC! More

From the moment I set foot in the dealership everyone was very cordial. The salesman and GM both went out of their way to ensure I got what I was looking for. Don't want to make to them into 'little gods' very cordial. The salesman and GM both went out of their way to ensure I got what I was looking for. Don't want to make to them into 'little gods' but they couldn't have done anything more to make my buying experience better. They both showed me a number of vehicles from whack to choose from. The experience didn't stop their ... they turned me over to the Financial Manage who took the time and go over the documents line by line until my mature mind understood what I was getting myself into. The only negative thing I can say about this dealership is that it isn't closer to where I live! I'm sure that if I were to take my vehicle into them for service, that I would get the some type of treatment from the Service Department ... if not, I would be surprised. Would I recommend this dealership to anyone else ... well, as Sara Palin would say ..."You betcha!" More

My husband purchased a truck from this dealership approximately 2 weeks ago. Salesman was friendly, however, misrepresented gas mileage per gallon at 15 city, 20 highway. This was also represented on approximately 2 weeks ago. Salesman was friendly, however, misrepresented gas mileage per gallon at 15 city, 20 highway. This was also represented on the advertisement online for the truck. After driving the truck for 2 weeks, gas mileage per gallon averaged 11 to at most 12 miles per gallon. I contacted the dealership via email to ascertain what my husband's options were as he was dissatisfied with the vehicle's gas mileage and my husband also called the dealership advising of the misrepresentation on the gas mileage and that he was dissatisfied and wanted to return the truck. They told my husband that he would receive a call back to discuss, but no one responded to either his phone call or my email. I went in to the dealership personally 5 days later as no one had contacted either one of us. Dominick knew about the email and telephone call, but was unable to provide a reason why he had not called to resolve the situation. They advised that they would not take the truck back, but could not provide a reason as to why. Iexplained that he had in the past 2 weeks added new tires and other accessories to the truck giving it more value than when he purchased it, however, they still would not consider taking it back. He provided no options and did not seem to care about the situation. I finally asked Dominick if he could let us know if they received a truck in that actually had good gas mileage and advised what type of vehicle that was so that we could then possibly trade the truck in which he advised they could do. After much thought, however, my husband and I do not want to do business with Dick Norris in the future as we feel they misrepresented their product to us lying in person and through advertisement to get the sale and then provided us with the worst customer service we have ever been provided. They have shown us that they do not care the least bit about their customers only about turning a profit. In our opinion, they are not a reputable car dealership and I would not recommend doing business with this dealership ever. This isn't the first time we have purchased a vehicle. We have lived in Pinellas County for over 20 years and have purchased numerous vehicles over the years. We have never had a bad experience with a car dealership up until this point having dealt with such dealerships as Crown, Maher Chevrolet, and Countryside Ford to name a few. All have been fair and honest. I guess in hindsight my husband should have been more cautious and done more research before purchasing this truck, however, based on past experiences, he trusted that the salesperson after listening to his needs was being truthful. He would have never purchased this truck had he been told the truth about the gas mileage. This was something he addressed with the salesman and was very clear about. A lesson learned for us. Buyer beware. More

Absolutely without a doubt the worst experience I have Absolutely without a doubt the worst experience I have ever encountered at a car dealership/service center. The work done was atrocious and the custo Absolutely without a doubt the worst experience I have ever encountered at a car dealership/service center. The work done was atrocious and the customer service was down right offensively rude. BUYER/CUSTOMER beware, this dealership will tell you anything in order to get paid, they will go as far as rigging a job they very well know they CAN NOT DO and when you come to pick your car up, they will make every excuse to justify their shoty work. In our case we dropped a pontiac in for repairs. They told us it would take 3 days. 2 weeks later we practically had to beg for a loaner car because the car wasn't done. 2 weeks after that we finally got a call that the car was done. When we went to pick up the car the work they had contracted out was in every way possible completely wrong! When we expressed our dissatisfaction, we were basically told, thats the best we can do here, if you don't like it that's your problem, now give us our keys to the loaner back , if you don't want your car walk home. More