Tasca Buick GMC Clearwater - Service Center

Brought my truck to GMC Tasca Clearwater for an engine replacement—it took 2.5 months just to diagnose and install the first engine, only to find out they forgot to order the updated engine mounts. I took replacement—it took 2.5 months just to diagnose and install the first engine, only to find out they forgot to order the updated engine mounts. I took time off work to pick it up, but was told that day it wasn’t ready. A week later, I finally got the truck, drove home to South Sarasota, and the next morning it sounded like two wrenches hitting each other. I was told to “drive it and see if it goes away.” Three weeks later, they told me to bring it back—turns out the glow plug had failed and destroyed the engine. Mark Ramputi told me the truck was ready (again), but I arrived to find it still torn apart. Then I was told it also needed a particulate filter. Mark repeatedly stretched the truth about loaners and repair timelines. 4 months in total and this was an extremely frustrating experience. I’m truly sorry for the state of their service department and the overall lack of leadership at this dealership. Based on this experience, I would never return and would strongly advise against using any of their other locations as well. I do not recommend this dealership or Mark as a service advisor. More

Since 2019, I have had the pleasure with EXCELLENT customer service from Dick Norris which is now Tasca Dealership. The exceptional service I have received are from the following individuals. Mike Ben customer service from Dick Norris which is now Tasca Dealership. The exceptional service I have received are from the following individuals. Mike Bennett, David with the goatee, Luke, and Toby service manager. All of these gentlemen have provided me with extraordinary customer service. All of them were professional, upbeat, funny, and overall honest. In this particular time in life, it is hard to feel comfortable with so many people/companies taking advantage of others. I have never felt that way with this team at this dealership. They always told me what I would need in the future to budget myself for the next repair. My 2008 Buick Lacrosse CXL lasted for 208,000 same engine because of these guys and the techs as well. I no longer have the Lacrosse because she served her purpose since 2014 with my family. If I find a another great deal on a GM product, then I promise you this dealership will receive my business. Thank yo uALL for everything you have done for me and my Lacrosse. Best Regard Savalas R More

Actually felt very comfortable with Service Dept. Everything enjoyable except when I learned AAA discount of 10% is maxed at $75; instead of what I’d hoped would be $300 discount (even then I didn’t Everything enjoyable except when I learned AAA discount of 10% is maxed at $75; instead of what I’d hoped would be $300 discount (even then I didn’t complain). More

I recently visited Tasca GMC Clearwater for a recall on my 2021 truck. During the recall, something was mishandled, causing a malfunction that required a part to be ordered. Although I could still use my t my 2021 truck. During the recall, something was mishandled, causing a malfunction that required a part to be ordered. Although I could still use my truck during the wait, the situation was extremely inconvenient, especially since I rely on my truck for my business and lifestyle as a full-time RVer. I want to make it absolutely clear that the staff at Tasca GMC — specifically Mike in service and Wes in sales — were beyond great. Their professionalism, communication, and willingness to help were top-notch. My experience with the dealership itself was positive, and I have no complaints about their efforts. However, I was placed in a very difficult situation that was ultimately caused by GMC as a corporation, not the dealership. I was given only 48 hours to decide whether to continue waiting indefinitely for a part that might never arrive or trade my truck in and purchase a new one. Unfortunately, my credit wasn’t at its best, as I had no plans of purchasing a new vehicle at that time. GMC would not approve me for financing at the more reasonable 5.9% interest rate that had been discussed. I ended up trading in my 2021 truck, on which I owed only $29,000, and taking on a $92,000 loan at an 11.8% interest rate — a significant increase from the 7% I had been paying. This situation left me with an unexpected and heavy financial burden. While I am grateful for the outstanding service provided by Mike, Wes, and the Tasca team, I believe GMC as a corporation needs to take a serious look at how situations like mine are handled so no other customer is forced into such an unfair position. More

Luke was professional and fair. Work was done on time as stated. We have had our 2 GMC Denalis serviced there since 2003 and would highly recommend this dealer. Work was done on time as stated. We have had our 2 GMC Denalis serviced there since 2003 and would highly recommend this dealer. More