Tasca Buick GMC Clearwater - Service Center

Outstanding Service for My 2012 Enclave James at Dick Norris Clearwater was superb! As a business owner my schedule is not consistent and James understood that. My appointment was original James at Dick Norris Clearwater was superb! As a business owner my schedule is not consistent and James understood that. My appointment was originally scheduled for a week or two before, but I had to reschedule it do to an unexpected conflict. The day before I took the Enclave in, I received a very nice reminder email and then I also got a phone call from James asking if I still had time to bring the SUV in because he knew my schedule could change in an instant. I assured him I would be there the next day. When I took it in I immediately asked him how long this factory-scheduled service would take and James told me about one hour and 15 minutes. Well they were done in 45 minutes which was great because while I waited I received a phone call from a client and that extra half hour truly came in handy. Thanks James! More

Incredible Service Experience! James Kober, took an incredible bad situation and made it so much easier to understand and handle. A 2014 truck @ $64K with a blow motor at 14K miles James Kober, took an incredible bad situation and made it so much easier to understand and handle. A 2014 truck @ $64K with a blow motor at 14K miles isnt something you expect. As soon as I dropped it off and James determined the solution, he contacted me and walked me thru the entire process. He gave updates thru out and made sure I was happy with my rental. The truck was finished on the date he told me it would be and he even handled returning the rental for me. Also I wasnt able to pick up the truck, so my wife and son picked it up and my wife even commented on how nice James was to her! Top Notch, Handled and Treated like a valued customer.... More

I drive past another Buick/GMC to get to this dealership! A friendly knowledgeable staff of service advisors who involve the actual technican about what they found was a problem on your vehicle. Both groups h A friendly knowledgeable staff of service advisors who involve the actual technican about what they found was a problem on your vehicle. Both groups have also provided suggestions on a couple of issues so they could be reduced or eliminated altogether. More

Slow Oil Change Like other reviewers terribly slow in performing services. I had an appointment for oil change. I arrived a little before appointment. They took car i Like other reviewers terribly slow in performing services. I had an appointment for oil change. I arrived a little before appointment. They took car in right away and advised wait in waiting area. Waiting room was ok. The carpet was dirty and out of regular coffee. I asked receptionist if anywhere else for coffee for advised no. I assumed after asking would be nice and make another pot but no. After an hour and half to two hour wait vehicle was ready. I figured after that long at least vehicle would be washed but nope. More

Pleasant I have bought new cars from other dealers. And there service department was a nightmare that is why I have bought my last 2 cars from Dick Norris, bec I have bought new cars from other dealers. And there service department was a nightmare that is why I have bought my last 2 cars from Dick Norris, because of the service department. More

Beware of service dept! Expertise is questionable! I brought my 2007 G6 convertible in to repair a broken cable. The dealership did NOT have the expertise to handle this repair. When I took the car i I brought my 2007 G6 convertible in to repair a broken cable. The dealership did NOT have the expertise to handle this repair. When I took the car in, the convertible top went up/down perfectly, it simply could not go into the trunk. The broken cable was to allow the convertible top stowage cover (aka boot cover) to hide the top when stored in the trunk, which is a COSMETIC cover. In their effort to fix the issue with this COSMETIC boot cover, they basically caused the roof to no longer align with the closure prongs, thereby bending the prongs and making the top completely unusable.....I had to take the car to Crown GMC to fix what Dick Norris broke, just to get the top back in the same condition it was before.... This cost me over $600 to fix! When Crown GMC realized that the part to fix the COSMETIC boot cover was no longer manufactured by GMC, they simply removed it so that I could continue to put my convertible top up/down. Dick Norris REFUSED to pay for the $600+ damages because unlike Crown GMC, they thought it was better to attempt a repair that they were not qualified to perform and leave the customer's car in worse condition, in an effort to cover up their incompetent. BEWARE!! I will be filing a BBB report and contact Consumer Protection to hopefully stop Dick Norris from causing harm to future customers that happen to trust their service department! More

TERRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!! WENT IN ON MEMORIAL DAY . STAFF WAS VERY RUDE WILL NEVER PURCHASE FROM THIS DEALER OR HAVE VEHICLE SERVICED HERE EVER!!!!! WAS TOLD THEY COULDN'T WENT IN ON MEMORIAL DAY . STAFF WAS VERY RUDE WILL NEVER PURCHASE FROM THIS DEALER OR HAVE VEHICLE SERVICED HERE EVER!!!!! WAS TOLD THEY COULDN'T HELP ME DUE TO THE HOLIDAY! More

Something was wrong w/our '06 Buick Lucerne. I talked to Mr. Strehle, arranged a diagnosis the next day. He called promptly with the diagnosis which we felt was fair and very thorough. We would return to to Mr. Strehle, arranged a diagnosis the next day. He called promptly with the diagnosis which we felt was fair and very thorough. We would return to this Buick Dealership if it is needed. Sandra R. More

Brought a 2009 acadia in here, and had to bring it back three times after I had paid over $500 for them to get it right, (Mind you that was "Warranty Pricing", and there was over $3,000 of work done on the three times after I had paid over $500 for them to get it right, (Mind you that was "Warranty Pricing", and there was over $3,000 of work done on the car) when asked to explain what was different with the repairs this time, I was brushed off, and pushed out the door! I even asked, does this happen often, this many problem with this type of car, and was told "yes, more that you can imagine!" Guess what?!?! month later and vehicle is back in the shop for SAME issue, engine light on, and onstar diagnostic of engine misfire! They have the nerve to tell us that they want ANOTHER $107 to "look" at car to discover problem?!?!?!? When my husband was told it would be another $300+ for SAME issues, we decided to take to another dealer, they then retaliated with, "well, you owe us for a rental car you just picked up!" More

Toby is easy to deal with and so honest and straight forward. You never feel as if you don't know what is being done with your car and why it needs the work that it needs. He even took pictures with h forward. You never feel as if you don't know what is being done with your car and why it needs the work that it needs. He even took pictures with his cell phone to show us what they did and what our car looked like when they took the engine out. He has always been great to us and I would never hesitate for a second to reccomend him and the dealership when someone needed something done with their car. We will not go anywhere else when we need work done on our Saturn Outlook. I also love the free ice cream in the waiting area.....nice touch!!! More