Tasca Buick GMC Palm Harbor

Worst Car Buying Experience Ever I had a terrible experience with this dealership.The kind that gives car salesman/dealerships a bad name. Everyone was nice and helpful in the beginni I had a terrible experience with this dealership.The kind that gives car salesman/dealerships a bad name. Everyone was nice and helpful in the beginning.... I bought a 2010 FORD F150 with low miles. It was a great deal!....... but not even 24 hours after driving off their lot with my truck I had to return it due to a transmission issue. I spent the next month and a half having to take my truck back to get fixed. I will say throughout the whole time everyone was very nice and willing to help out the best way they could. It was just very frustrating to have to continue to take my truck back every week because of something. I found out later by one of their techs that the "warranty" that came with the truck would not cover repairs because according to them it was a pre-existing issue. I was sold a defective vehicle. The Used car manager Jim apologized and assured me that the truck was going to be fixed to my satisfaction at their cost..... I was then told they were going to take it to the FORD dealership and get looked at by a FORD technician and have the transmission reset. I called back later that afternoon to ask how the long I should expect the truck to be there and was told by the service adviser Chaz that the service manager, Brent, had taken the truck to the FORD and that the tech at FORD said the noise I was hearing was normal for a 4X4 truck and that it was ready for pickup. I must've had stupid written on my forehead if they thought I would believe something so asinine. I have driven 4X4 trucks my whole life and know I better. After speaking with Jim (used car manager) I found out that they never took the truck to the FORD dealership at all. I had caught them in a lie. I was furious and also in a bit of shock. I could not believe that a company that prides themselves on customer service would stoop to that level and lie to their customer. I did nothing wrong. I just wanted my truck. I mean we are talking about a safety issue here. I am a mother with 2 small children and drive many miles each day. How could you knowingly put me and my family in danger. Jim was nice and apologetic but I demanded that they buy back the truck for the full purchase price or I would unfortunately have to take legal action. They complied. Finally, they did the right thing in buying the truck back BUT it was a horrible experience and I would never recommend doing business with them. More

Deceiving The service man said that there would be a 200 plus tax charge for diagnosing our transmission issue. Then when we got there he asked if we wanted an The service man said that there would be a 200 plus tax charge for diagnosing our transmission issue. Then when we got there he asked if we wanted anything else checked. For 200 dollars plus tax, the entire car should have been looked at. I expressed that we were missionaries and needed the car to be road worthy for travel. I got a call and was told that the weight of the cargo was the culprit for our transmission issue. I told them it couldn't be and they said they would keep digging. Then I am told it is the TCHM and the pressures at all over the place. This will cost me $2000 to fix. I have since taken it for a second opinion and have been told that these transmissions are notorious for this issue and it needs to be rebuilt. The tech at the dealership said he has never heard of this before. Sounds real "fishy". More

Prompt service Service department has always been prompt & efficient, especially when i've needed emergency repairs. Scheduled services have always been available a Service department has always been prompt & efficient, especially when i've needed emergency repairs. Scheduled services have always been available at times convenient for me. I feel secure knowing that I can always depend on service department when I need them. More

service performed on air and tilt wheel. Had my 2011 Acadia in for service for the air conditioner and the tilt wheel dash cover. Thought everything was fine until I got home and found the he Had my 2011 Acadia in for service for the air conditioner and the tilt wheel dash cover. Thought everything was fine until I got home and found the heads up display was not working correctly, I now have to drive back to the dealer to have it fixed. The mechanic evidently didn't check it when he put the column back together. Very inconvenient first problem with service in 6 years. . More

Buick Service Friendly and attentive to details. The only feedback I have is with respect to the idea that cars brought in for service should be washed for the cust Friendly and attentive to details. The only feedback I have is with respect to the idea that cars brought in for service should be washed for the customer. My experience with the rep was very positive. More

Get air conditioner repaired Made appointment for repair and John had paperwork ready when I arrived and repair of air conditioner was repaired and Enclave was also serviced. Ver Made appointment for repair and John had paperwork ready when I arrived and repair of air conditioner was repaired and Enclave was also serviced. Very satisfied. More

Service Always have wonderful service and fast convenient @Dick Norris top notch. Staff is very friendly and very helpful. Always a good experience at the dea Always have wonderful service and fast convenient @Dick Norris top notch. Staff is very friendly and very helpful. Always a good experience at the dealership. More

Brought my 2013 Acadia in for an oil change. Treated positively, in a familiar way since buying my car in 2013. Max gave me a written estimate of suggested work to be considered prior to my exten Treated positively, in a familiar way since buying my car in 2013. Max gave me a written estimate of suggested work to be considered prior to my extended warranty expires. More

Good service Brought my 2014 in with an emission control problem, the dash light was on. The service provider informed me this issue was under warranty and would b Brought my 2014 in with an emission control problem, the dash light was on. The service provider informed me this issue was under warranty and would be resolved at no cost to me... word I love to hear! More

Norris superior service service at Norris is top notch. Experience over several years has been the best I’ve ever had anywhere. Service people are friendly, knowledgeable, service at Norris is top notch. Experience over several years has been the best I’ve ever had anywhere. Service people are friendly, knowledgeable, efficient, competent thanks! Norma Pearson` More