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Tasca Buick GMC Palm Harbor - Service Center
Palm Harbor, FL
688 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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688 Reviews of Tasca Buick GMC Palm Harbor - Service Center
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March 12, 2014
The best experience I have had buying a car. People were so helpful from the moment I pulled onto the lot. I would recommend anyone looking for a car to check Dick Norris Buick GMC. so helpful from the moment I pulled onto the lot. I would recommend anyone looking for a car to check Dick Norris Buick GMC. More
by Dieselchief1
Employees Worked With
Frank
Helpful March 08, 2014
My wife and I Jean live down the street in Serendipity Mobile home (we own a share) and spend 5 months a year at this address. As I have indicated in the past, the service and attitude of (this) Dick Nor Mobile home (we own a share) and spend 5 months a year at this address. As I have indicated in the past, the service and attitude of (this) Dick Norris dealership is extremely satisfying. I am very concerned on how my vehicle looks and operates, I expect nothing but care and concern how my car is treated and respected, the staff here is the best I have ever received. I have owned approx. 7 brand new vehicles and many dealings with GM service departments in Ontario. I have also a few years under my belt concerning servicing on the GM staff side and know the games. My dealings with Mr. Demarco has been nothing but professional and all dealings have been cared out to the letter. (remarkable). My verbal conversations with Mr. King in the show room, leaves me with nice warm trusting feelings. I wish so much that I could purchase a new or slightly used vehicle from this location. Thank you for such professional caring service. Bud Wylie. More
by BWylie
March 04, 2014
Chris waited 3 hours on Sat. for my husband and a tow truck after the service Department had closed. His willingness and kindness thru the entire ordeal of getting our SUV repaired and getting a loaner v truck after the service Department had closed. His willingness and kindness thru the entire ordeal of getting our SUV repaired and getting a loaner vehicle was so appreciative during a time when one of us had to work out of town. The service department goes above the norm in getting the repairs done correctly as well as pleasing their customers. It does not go unnoticed and is a breath of fresh air compared to other service departments. Well Done to you all - Keep up the good work. More
by auntmar
Employees Worked With
Chris Berry - Service Department
February 01, 2014
Did not take responsability for breaking the fuel filler tube on my gas tank, resulting into a dangerous gas leak. Service department tryed repairing it by a failed leak stopper! After a month with numerous tube on my gas tank, resulting into a dangerous gas leak. Service department tryed repairing it by a failed leak stopper! After a month with numerous of attempts to solve the problem, I had to replace the gas tank elsewhere . More
by andrewjiggs
Employees Worked With
Chris Berry/2282*W*
August 29, 2012
Do not go this dealership. This is one of the worst dealership that I have come across living in this area. They will sell you the car but they will not fix what you came for. First of all they have th dealership that I have come across living in this area. They will sell you the car but they will not fix what you came for. First of all they have the worst customer experience. More
by inusa
Employees Worked With
General Manager
April 28, 2012
2002 GMC Sierrah purchased here new. This and the Clearwater location are the only ones that have serviced my vehicle from day one. I have always been pleased with the quality of work, customer serv Clearwater location are the only ones that have serviced my vehicle from day one. I have always been pleased with the quality of work, customer service and just overall friendliness of any staff member I run into. The service department does not suggest any service that is not needed and they deliver without question on what they promise. I know...dealership service prices! Check them out, I think you will be pleasently surprised, they are competative. More
by msander
Employees Worked With
Service writer Max and Cashier
March 19, 2012
Today the service engine light came on in my 2011 Buick Regal so I promptly called Rita to schedule an appointment to have my car looked at. The appointment was scheduled for the same day which I really ap Regal so I promptly called Rita to schedule an appointment to have my car looked at. The appointment was scheduled for the same day which I really appreciated. After the diagnosis I was informed that my high pressure fuel pump was leaking and needed to be replaced under warranty. I was promptly given a new 2012 loaner Regal to use for the afternoon so I didn't have to wait for the repair to take place. My estimated time for repair was spot on and I was able to pick up my car later the same afternoon. Upon returning to the service department, Rita met me outside with the paperwork already finished and I was back on the road within minutes. The staff at Dick Norris are always very professional every time I come in for service they are friendly and helpful no matter what the issue is. One thing that I love about the service department at Dick Norris is that my vehicle is always returned to me clean and free of grease or oil stains on my interior that I have encountered with other GM dealers in the past. I am really picky about the way my car looks and I know that it will be returned to me spotless and just the way I dropped it off. This is the only place I will take my Regal for service. More
by joeltstrahan
Employees Worked With
Rita Vieira, Rita Viera
October 31, 2011
I have been a customer for a long time and this is the second Yukon XL I own and have it serviced at this dealer. But, it seems like over the years 'Completely Satisfied' is history and quality of servic second Yukon XL I own and have it serviced at this dealer. But, it seems like over the years 'Completely Satisfied' is history and quality of service is down!! Sequence of events - 1) A month ago I brought it in with a complaint - making a squeaky noise not only when engaging brake pedal but also at slow speeds. I was advised resurfacing rotors would fix the issue. The noise seemed to be gone. 2) 3 to 4 weeks later, the noise was back and I brought it back. This time I was advised over the phone that pads need to be replaced and they were on special etc. When I went to pick up, I learned the pads were surfaced/cleaned, anti squeak applied etc. and didn't need replacing. It cost me additional(same as replacing). I argued with adviser that it did not make sense to me that a) pads and rotors cause noise when brake is not engaged and b) that I am having to pay again. I was given assurance that it is fixed. 3) I was back the very next day - the noise was worse and this time I test drove with mechanic. When I picked it up, was given the assurance it is fixed - the assembly was taken apart, debris cleaned etc. etc. I started driving and hadn't left your lot when I heard squeaky noise again. It was making a high pitched noise but this time only on braking. 4) I was back the very next day - since I picked up late the day before and everyone had left. Now I was told I need "factory" pads and I needed to pay additional!!! I met with owners assistant that day, emailed owner on Oct 14th and a follow up on Oct 24th and still haven't heard back!! The complaint is same as day one - high pitched squealing not only when you brake but also when you drive at slower speeds. More
by pprabhu712002
Employees Worked With
Jim
September 26, 2011
I was twice on the dealer for maitenance. The 1st time I came to install new tires. The job was done but at least one tire pressure sensor was damaged and system no longer monitor pressure in the tires. I a came to install new tires. The job was done but at least one tire pressure sensor was damaged and system no longer monitor pressure in the tires. I asked them to fix the problem when I came the 2nd time. The answer was: $89 for diagnostics and will see. The 2nd time I came to to change oil. Oil was changed but since that time stop light switch stop working. When I came with the switch I got the standart answer: $89 for diagnostics and will see... Seems they do all they can to keep customers comming to them again and again. More
by melan
Employees Worked With
Service department
July 25, 2011
We own a Saturn vehicle. We came to Dick Norris because Saturn was closed down by GM and our vehicle was still under warranty. Dick Norris was our designated dealer to bring the car to for service now that Saturn was closed down by GM and our vehicle was still under warranty. Dick Norris was our designated dealer to bring the car to for service now that our Saturn dealer was no more. And are we glad this happened. Initially we felt so bad because we lost the dealership we purchased our car from. But that turned out to be an actual good thing for us. Max Johnson and the guys took such excellent care of us that we became instant friends of the Dick Norris family. They made us all feel so welcome and took such good care of us that we ended up purchasing another vehicle from Dick Norris. The service department takes great care in making sure your car needs are met. The are honest and reasonable. They will never sell you anything you do not need. We are very happy with Dick Norris and the gang. We expect to be GM customers as long as Dick Norris stays in business and keeps people like Max working for them. We highly recommend them to anyone. More
by royrusch
Employees Worked With
Max Johnson
