Tasca Chevrolet Wheeling

Bait and switch with false internet pricing. After a search on Autotrader and then on Stasek's website to verify the that the prices matched and to read the fine print I inquired about a brand ne After a search on Autotrader and then on Stasek's website to verify the that the prices matched and to read the fine print I inquired about a brand new 2019 Camaro (STOCK #162777, VIN# 1G1FB1RS2K0149892) with an M.S.R.P. of $31,755 and a "Stasek Sales Price" of $23,988, which included a "Stasek Savings: Dealer Discount available to everyone" of -$5,767 and 2 conditional offers of $1,000 each for residency and financing through ALLY bank. Which brings us to the "Stasek Sales Price" of $23,988. When you call Stasek Chevy you do not directly talk to a salesperson, but rather a call center that then passes along your information to a salesperson to call you back. I placed my original call on Thursday October 17th 2019 and was told by the call center a salesperson would get back to me in 10 or 15 minutes. A few hours passed and no one called, so I called back and was told sorry, but sales is really, really busy today. I did not receive a call back until some time on Friday, but I was at work so I called back on Saturday a Steve that left me a voicemail. After establishing the car I was interested in (2019 Camaro, STOCK #162777, VIN# 1G1FB1RS2K0149892) upon asking the question that the $23,988 sale price is for everyone as I qualify for the residency and will finance through ALLY) I was immediately given the standard dealer jargon of oh no that is too good of a price as $3,000 of the discount is if you own a Mustang and another $500 is if you landed on the moon in the last week (or some such unattainable requirement). Now I cut and paste the fine print directly from Stasek Chevrolet's website for everyone reading this and I began reading it to Steven the Salesman: "Take It to Stasek !! *** You MAY Qualify for additional Rebates and Incentives that Make Our Low Price even Lower !! Beware, other dealers' Prices may include offers that not everyone will qualify for. Please contact us for more details *** This online price includes: $1,000 - GM Consumer Cash Program. Exp. 10/31/2019, $1,000 - Chevrolet Select Market Bonus Cash. Exp. 10/31/2019" Before I could finish I was told he knew what it said and that $3,000 of the discount is for Mustang owners only. However the Mustang Conquest Cash is listed as a conditional offer on the website and it is only $2,000 as Stasek's website wasn't updated as Chevrolet has recently upped it to $3,000. So how could a sale price listed on the internet include Conquest rebate that was $1,000 short? I stated to him that Stasek is no different, if not worse then other Chevrolet dealers for the bait and switch pricing and said they were better because he was laying out for me now on the phone instead of in the elevator up to the financing department. I said your worse, because you claim to not do these things and the only reason you told me was because I specifically asked. It is quite a ride for me to get to Stasek Chevy so I wanted clarity on the pricing before I wasted my time. I would advise anyone looking for a new Chevrolet to look elsewhere as the salesman basically admitted that they were just going to tack it on in the financing office and basically hope you didn't ask or wanted the car bad enough to not care. As my review has already appeared on YELP the dealership has now adjusted their pricing online on the Camaro in question, but probably because they were called out on it. As I side note I also received a photo text message from Salesman Steve Nedonovski's cell phone of my Yelp review. Very classy and very professional and probably constitutes harassment by electronic device within the Illinois Compiled Statues. More

Thanks Thank you for bringing me back to Chevy. After 25 years of owning full sized Toyota SUVs, it is nice to be back in the vehicles I first owned as a tee Thank you for bringing me back to Chevy. After 25 years of owning full sized Toyota SUVs, it is nice to be back in the vehicles I first owned as a teenager. Kurt and Jeff are great to work with. More

Repair or replacement if hood. I was very pleased with the service that I received at Stasek Chevrolet there is still outstanding issue I'm waiting for an answer for there is a impe I was very pleased with the service that I received at Stasek Chevrolet there is still outstanding issue I'm waiting for an answer for there is a imperfection in my hood and they're supposed to be working with me to either repair or replace my hood I haven't heard anything yet so I'm a little antsy about that situation other than that I have no problem More

First time Great service advisor, kept me up to date on status of vehicle. Will be definitely using Stasek as my local service since I bought my car in Connecti Great service advisor, kept me up to date on status of vehicle. Will be definitely using Stasek as my local service since I bought my car in Connecticut and need a local dealer. More

Above and beyond They were so nice. I was shuttled home. I did not feel well and asked if there was any way they could drop off the car. They did, that was so nice. They were so nice. I was shuttled home. I did not feel well and asked if there was any way they could drop off the car. They did, that was so nice. Great service!!! More

Slow, but not the department's fault Our van was at Stasek for about a week. The GMC strike was the hindrance. The service department had a very difficult time getting the appropriate Our van was at Stasek for about a week. The GMC strike was the hindrance. The service department had a very difficult time getting the appropriate parts because of that. There were a few parts that were not available, so we'll have to come back in for more service. Just got back from a 1,400 mile trip and the van ran great, so the guys did a great job, working with the parts that they had. Many thanks as always. More

The owner was a big help Had a pretty bad customer service experience and I reached out to the owner Jeremy and he went above and beyond and made the issue right when you sho Had a pretty bad customer service experience and I reached out to the owner Jeremy and he went above and beyond and made the issue right when you shop there please make sure to meet him he is awesome. More

complaint, unhappycustomer I purchased a 2019 Chevy cargo van almost two weeks ago and i’m still waiting on my sales person, Ben, to order a part so they can mount my spare tire I purchased a 2019 Chevy cargo van almost two weeks ago and i’m still waiting on my sales person, Ben, to order a part so they can mount my spare tire for me which is taking up valuable space inside my van. Do i have to wait much longer. Also, when i ask to speak to Ben, on two seperate occasions it took them 20 minutes to locate him for me. I have always bought ny Chevy Dump trucks from anither deAler ut thought i would give your dealer a chance but from what i have experienced the last 2 weeks i’ll be going back to Castle Chevy for allmy future purchases. I have purchased5 new dump trucks inthe past from them and dpent alot of money. Please let me know when my part will come in so i can bring my van in for the mounting of my spare tire. Thank you! Jim Davis, unhappy cllent! More

2 Thumbs Up!! Justin was great, got me in and out as I stopped before heading to work. He was accommodating, friendly and professional. I have never had a poor expe Justin was great, got me in and out as I stopped before heading to work. He was accommodating, friendly and professional. I have never had a poor experience at Stasek. The service writers are always kind, approachable, knowledgable and ready to help! More