Tasca Chrysler Dodge Jeep Ram FIAT - Service Center

My experience at Metro Chrysler Jeep Dodge..."I left my jeep at your dealership on 12/17/11 so that it could be looked at on 12/19/11. I had been having a problem with it not starting while still having my jeep at your dealership on 12/17/11 so that it could be looked at on 12/19/11. I had been having a problem with it not starting while still having power. I did not hear from the service dept on Monday, so I decided to check the status on Tuesday. Apparently my phone # had been lost and they were waiting for me to call them. Fine. The service ...associate I spoke with told me the jeep needed a new starter which would cost $390.00. I was also told that there was a leaky seal in the rear differential which needed to be replaced. That was a warranty item, but my deductible was $150.00. He also recommended new rear brakes and having my rotors turned, as he had noticed a wobble while breaking. That was going to cost $295.00. I told him not to do anything, that I was going to take the vehicle to my own mechanic. He told me there was a $99.00 charge for a diagnostic because I had noticed some issues with the rpms, but he said they found nothing. If I had everything done it would have cost $947.00. that included a $12.00 hazardous waste disposal for the differential fluid that must have dripped. I brought the vehicle to my own mechanic who also did a diagnostic. He found out that the starter relay was bad. Cost $60.00 for diagnostic, $30.00 for relay and nothing for labor because he said it takes 2 seconds to put in. I asked about the seal on the differential fluid and he said it was find. The problem was actually with the plug which didn't cost anything. He didn't mention noticing a wobble when breaking. Total cost $90.00. Metro are thieves! More

I was recommended to go there for service from Chrysler because I was not getting anywhere with the my local dealer. It was about a half hour drive from my house, but worth every minute. The customer servi because I was not getting anywhere with the my local dealer. It was about a half hour drive from my house, but worth every minute. The customer service in service was amazing!!! They really took care of me.I ended up leaving that day with a 2012 Grand Jeep Cherokee which I absolutely LOVE... Matt the sales manager was the best.. He was very friendly and really seem to care about the customer. My salesmen Robert and Steve were remarkable as well. They were not pushy and made me feel like they were on the same page. I would recommend this dealer to anyone who wants to have a relationship with their dealership. That aren't there to just sell you a vehicle. I have gooten several cortesy calls after I purchased it just checking in. I am so glad I went there and look forward to future business with them. They were straight forward and very accomodating. I can't thank the whole staff of Metro enough for all their help!!!!! More

I was referred to this service department by a friend in I was referred to this service department by a friend in R.I. from his past great experience. He talked very highly of the technician (Chris Green)an I was referred to this service department by a friend in R.I. from his past great experience. He talked very highly of the technician (Chris Green)and the service department. I am very meticulous with my SRT and don't like to let it out of my site. With that said I drove all the way from Maine to Rhode Island to have my SRT worked on. The technician had to diagnose and repair a issue with the internals of my transmission. The repair was done and done right the first time! I couldn't be happier with the over all customer service or the technician's knowledge. I also would like to thank the service manager Greg Palazzo for being such a stand up guy and seeing that my over all experience was a great one! I highly recommend this dealership and it's service department. More