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Tasca Chrysler Jeep Dodge Ram Fiat - Service Center

4.9

24 Lifetime Service Reviews

1667 Hartford Ave, Johnston, Rhode Island 02919

24 Reviews of Tasca Chrysler Jeep Dodge Ram Fiat - Service Center

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September 05, 2018

"Service on 2013 Fiat"

- donvwdon

The dealership was recently sold to Tasca. It was formally Grieco. We visited Grieco to service our Fiat and address a recall. The car was not repaired properly. When I contacted the dealer to address the problem the dealership had been sold to Tasca. I spoke to Brent Mattson, a service advisor. He sympathized with our problem and set an apt. to fix properly. Brent was perhaps one of the most responsive service advisors I have yet to encounter. He followed up with me and made sure our car was fixed properly and even addressed a couple other issues at no charge. I recommend Tasca for both purchasing a vehicle and service but I especially want to note the professionalism and attention to detail that Brent provided us. Because of him our experience was truly exceptional!

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Recommend Dealer
Yes
Employees Worked With
Brent Mattson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 10, 2018

"2012 Dodge Challenger SRT Belt issue"

- 2012srt392

I had a noise coming from under the hood of my 2012 Dodge Challenger SRT8. After pulling over I notice the belt was slipping and making noise as well as fluid leaking from the power steering pump. I called AAA and had it flat bedded to Grieco Chrysler Jeep Dodge and Ram. I spoke to Brent in the service department and he wrote up the car with the issues I stated. I have a Maximum care plan thru Chrysler. I was fully kept in the loop what was going on with it. I was asked to come in and take a look at a few things that went wrong when the belt malfunctioned. I met with the service manager and also the mechanic and Brent and all where great with explaining what happened. I left and received a phone call later that afternoon stating the car was fixed and ready for pick up. I went down right away and paid what was due and left very impressed and satisfied with every aspect of the visit. I have also purchased 2 jeeps from this dealership and every time have had nothing less then a 5 star experience. I would highly recommend them to anybody looking for a vehicle. Thank you. Mike P

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Recommend Dealer
Yes
Employees Worked With
Brent Mattson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eddy Pereira
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : SRT Mechanic, Mike Doyle
June 06, 2017

"Thank you Shawna! "

- Blairscroggs

I'd like to say THANK YOU to Shawna Morrell for taking such good care of me the past three weeks. I initially came in for recall servicing and an oil change. I had to come in a week later for the car to be worked on and then I noticed a knocking sound again. She worked with me each step of the way to ensure excellent customer service. I'm an assistant store manager and if I were her boss, I'd make sure she got a promotion because her attention to detail, compassion and knowledge that sets her apart from the rest. She is very professional and works swiftly to get your appointment taken care of, especially since my schedule is so crazy. Thank you Shawna for getting my car taken care of and caring for my Jeep like it was your own!

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Recommend Dealer
Yes
Employees Worked With
Shawna Morrell, Shawna Morrell
February 04, 2017

"Great experience"

- Maxxamillion

We had a great experience. Our salesman David Duarte was by far the most informative and helpful salesman we ever dealt with. He not only exceeded our expectations with his knowledge,he was able to find us the exact Jeep we wanted. Ty

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Recommend Dealer
Yes
Employees Worked With
Dave Duarte
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 22, 2016

"oil change"

- rocmist

stopped by on a Tuesday to set up an appointment for my first oil change on my 2016 Dodge Grand Caravan...was giving an appointment for Friday of the same week. Being the first time going there I didn't know what to expect. The people working in service were very prompt in checking me in and brought my vehicle in the service bay within 15 minutes Also a pleasant surprise was having my van washed even though I didn't purchase it there(wish I had) Would I go there again YES.....The only down side is I wish the TV was tuned in to the MLB Channel unstead of the today show. While that show is ok for the first few hours come 10:00 when Kelly Ripa came on I had to go in the other room,can't stand the spoiled little BRAT

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Recommend Dealer
Yes
Employees Worked With
Corey Silvia
August 25, 2015

"Awful attitudes from Dana "

- Unhappy customer

I got brand new 2014 jeep grand cherokee, 3 days later, driver side cv axle boot got leaked and put grease all over on the wheel, suspension components... backordered... 5 days later and fixed but didn't bother to clean the grease which my salesman felt bad and took it for a wash. few weeks later, passenger side failed... I claimed them that i refuse leave jeep there until part arrives (lesson learned) and they replaced it and didn't bother to clean too. Which I told them to clean and they just did use garden hose... One thing i really HATE to go there, for instance, I got an appointment at 10am and I checked in on the time... but jeep still parks for other good 1-2 hours and finally got it in the garage for other 2 -3 hours. That blew my mind off... Dana (the service manager) he has AWFUL attitudes to customers as well.. I asked Chrysler LLC to open the case and talk with him but Chrysler case manager said he could see that he has bad attitudes when he was talking to him and no action taken? Not even suspension or warn with notice for his awful attitude?

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Recommend Dealer
No
Employees Worked With
Dana Parenteau
July 08, 2015

"Worse service in History"

- fishhooker

I called to have service on my 2014 Ram 25004x4 crew cab on Monday and received a scheduled appointment for 8 am. on Wednesday. I dropped the vehicle off on Tuesday night before the appointment so they would have it first thing as I work out of state. My wife receives a call the day before the appointment as a reminder of the appointment. I was informed by service dept. that I would be called regarding what was wrong with the truck at some point during the day and what the best course of action would be to repair it( it is still under warranty). I never got any calls so I called at 12:30pm, and was told someone would get right back to me. NEVER RECIEVED A CALL. I call dealer again at 3:15pm and was told the same thing, except this time , I told them " good cause I"m coming to pick it up". Again, never got a call back. Upon arriving, I see my vehicle pulling out of the dealer lot. I go into service area and ask about the truck and they haven't even touched it after it has been there all day FOR A SCHEDULED APPOINTMENT !!!!! By now I am really aggravated and the service advisor tells me that they cannot recreate the problem that I told them about and theres nothing they can do. When I dropped off the truck the night before, I spoke to the service advisor and said to change whatever fluid needed to be done(after the call I was supposed to receive to give authorization). So now the service advisor tells me I have to make an appointment to have the rearend serviced....wasn't it there already for that? Then they have the xxxxx to charge me $120.00 for diagnostic time...when I saw the truck leaving the lot!!! I have owned many new vehicles and have never had a problem, until this dealership.. I have nothing good to say about them. And I will NEVER NEVER NEVER RECOMMEND THEM TO ANYONE !!!! Also, when I went to speak with the service manager,,, he couldn't speak with me cause his throat was sore. I call xxxxxxxx,,,,cause while walking around by his office earlier he was laughing it up with someone in there and I heard it all.....

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Recommend Dealer
No
Employees Worked With
Stacy Werner, service advisor
May 28, 2015

"Service"

- Satisfied customer

Had extensive work done to my jeep. The service adviser Nathan Dufault was very friendly and made sure I was aware of everything that was being done

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Recommend Dealer
Yes
Employees Worked With
Ian Cunningham
November 18, 2012

"Had my car several days. Almost $300 just to diagnose the..."

- Rvrdpm

Had my car several days. Almost $300 just to diagnose the problem. Killed the battery. Uncaring. Very upsetting. Metro never again. Have owned three dodge trucks and a Durango. This experience has made me reconsider my brand loyalty. Definitely not Metro!

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Recommend Dealer
No
Employees Worked With
Chris
June 21, 2012

"A letter to the dealership; I had my oil changed 3000..."

- bobjohn1212

A letter to the dealership; I had my oil changed 3000 miles ago, as I always do, and yesterday my check engine light came on. I checked my oil and it was down 4 quarts. That's right, 4 quarts. I called Metro Motor Group of Johnston, RI and spoke with the service advisor, Manny, and he told me that it is very common to burn 4 quarts of oil within 3000 mile. That is a total insult to my intelligence. He was extremely insulting the way he spoke with me. He asked what the mileage was on the jeep and I did not know the exact mileage. I told him to check the last service record and add 3000 mile to it ant that would be the current mileage. He became very abrasive and said “I thought you didn’t know what the mileage was”. I began to explain, slowly, that if he added 3000 to the last service record recorded mileage and that would be the current mileage. I know this because we compared the actual mileage on the odometer to the service sticker on the window and it was off by only a few miles. He told me to bring the jeep in and he would check the problem for a fee. I can’t believe he would actually charge me to plug a meter into a jack under the dash and read the error code. The jeep is not dripping or burning oil. I believe it was an error by your service technician and, because of this; my engine may have internal damage now. I will be getting the engine checked for damage by an independent service location. I am writing a stern letter to Chrysler and also posting this problem on all of the dealer rating websites for all to read. I would appreciate a call by the end of day, tomorrow.

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Recommend Dealer
No
Employees Worked With
Manny, Service advisor
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