Tasca Ford Berlin

First pleasant oil change ever! Received a greeting right away which was not the way dealership was when Tasca first took over. Used a mail coupon for "The Works" oil change. People Received a greeting right away which was not the way dealership was when Tasca first took over. Used a mail coupon for "The Works" oil change. People were pleasant, prompt and courteous. Whole oil change, etc took 1-1/4 hr. I like the waiting room change. Much cleaner look. So glad Tasca got its act together bc previous experiences were not pleasant. Customer service was non-existence before when company first replaced Morande. More

Service is terrible Brought my car in for an oil change and rotate. There were 3 cars ahead of me, I was told it would be about an hour for my car to get in and another h Brought my car in for an oil change and rotate. There were 3 cars ahead of me, I was told it would be about an hour for my car to get in and another half to get out. I waited 2 and a half hours for my car. Then two days later, I needed to put air in my tires and noticed that one of my lug nuts was completely destroyed to the point of not being able to remove it. They replaced it, but over torqued all the wheels, and denied it. I don't trust their service department at all. I WILL NEVER DO BUSINESS WITH ANY TASCA DEALERSHIP! More

Pleasent buying experience Adrian in sales was great , the whole buying process was pleasent al in finance did a great job getting. Financing done . it was a smooth transaction Adrian in sales was great , the whole buying process was pleasent al in finance did a great job getting. Financing done . it was a smooth transaction , overall very satisfied with the whole tasca team More

pre-owned vehicle purchase My 09 Fusion was ready to trade and I stopped at Tasca after browsing their inventory online. Jennifer Robey helped me find a newer Fusion and I drove My 09 Fusion was ready to trade and I stopped at Tasca after browsing their inventory online. Jennifer Robey helped me find a newer Fusion and I drove away with it that night. I can't say enough what a great experience it was shopping at Tasca and how much Jen helped! More

Brendalie Rivera Is My Hero I live in NC. I flew into CT on Sat. before Columbus Day. Rented a '16 Ford Explorer and had only one key fab from Enterprise rental. I stopped to use I live in NC. I flew into CT on Sat. before Columbus Day. Rented a '16 Ford Explorer and had only one key fab from Enterprise rental. I stopped to use a restroom and locked the car w all my belongings. Next moment the key fell out of my pocket and went down a sewer drain - not retrievable. I was distraught. Rental place said my responsibility to get the car towed to a dealer and new keys made. I called one dealer 20 minutes away who said they were closing soon and given the holiday could not get me serviced til Tuesday. A local police officer told me to get a ride to TASCA which was 1/10 mile down the road. I met Brendalie at TASCA. It was 12:30pm-ish and they closed at 3pm. Brendalie was a source of calm and confidence. She listened to my issue and said "don't worry, I can help you. We'll get it taken care of today." She arranged for the tow of my vehicle asap, she called Parts about the keys, she spoke to Enterprise rental to get the necessary key codes faxed over before that Enterprise closed at 1pm. I would have been lost without her guidance and knowledge. She epitomized the definition of "service." I was stunned she could help me same day given the other dealer's response. TASCA is lucky to have such a genuine soul in its ranks. I hugged her before I drove away, as she's my hero for rescuing me from a difficult and helpless situation. Losing the key to a rental where everything you own is locked inside while you are several states from home could have turned out much worse were it not for meeting Brendalie. It made a lasting impression on me about what service should be and I only wish I lived in Berlin CT as this experience would have caused me to trade in my Honda and buy a Ford and have it serviced by Brendalie at TASCA. More

Love my car Friendly and thorough. Went over several options and took the time to answer all my questions. Found the car I wanted quickly, I'm in love with my Fus Friendly and thorough. Went over several options and took the time to answer all my questions. Found the car I wanted quickly, I'm in love with my Fusion! More

Changed oil in my 1964 Galaxie 500 XL The service department changed the oil in my 1964 Galaxie 500 XL. They were quite careful, being sure they knew where to put the oil, what kind to us The service department changed the oil in my 1964 Galaxie 500 XL. They were quite careful, being sure they knew where to put the oil, what kind to use. Not too many 52-year -old cars come in for service. When they were sure they knew what they were doing, the completed the job. I was pleased they were so careful. More

Great communication, excellent customer service. All work requested was done in a timely fashion and was progress was communicated well. Tasca always finds a way to get the work done right and in a All work requested was done in a timely fashion and was progress was communicated well. Tasca always finds a way to get the work done right and in a fast manner. More

Excellent Communication and Service They completed all the work in a timely way making sure all fixes were successfully executed. I was very impressed by them taking the steps to fully They completed all the work in a timely way making sure all fixes were successfully executed. I was very impressed by them taking the steps to fully correct the issues versus taking shortcuts. More

No negotiating on anything. I checked out a used Ford Fusion. They would not negotiate a price on the car. They would only give me $3000 on my car. Kelly Blue Book's trade in I checked out a used Ford Fusion. They would not negotiate a price on the car. They would only give me $3000 on my car. Kelly Blue Book's trade in value is between $4,500 and $6,500. My car has never been in an accident. It has no dents or dings and the interior is in good condition. No rips or tears and no stains. Talk about being insulted. More