Tasca Ford Berlin

I was in for a full service oil change My service manager was very polite very easy to talk to service was excellent thank you the service was a little expensive the works used to be 39.99. My service manager was very polite very easy to talk to service was excellent thank you the service was a little expensive the works used to be 39.99. More

Excellence I was in there for a bunch of recalls Jennifer was awesome she keep updating me on the progress and when there was a problem she called me and let me I was in there for a bunch of recalls Jennifer was awesome she keep updating me on the progress and when there was a problem she called me and let me know what my options were it was a great experience More

Oil change The reason I am not rating this a 5 stars is because I was rubbed the wrong way by one of the advisors, Alyssa. Dakota was my advisor & she was nothin The reason I am not rating this a 5 stars is because I was rubbed the wrong way by one of the advisors, Alyssa. Dakota was my advisor & she was nothing but excellent!!! I really liked her. But I did have a problem after my oil change & my check engine light came on immediately as I started to drive away from the dealership. I called when I got home & got Alyssa on the phone & explained that I was JUST there for an oil change & tire rotation & now my check engine light is on. She automatically insisted that the check engine light was NOT from anything that was done to my car that day. I told her but my car is brand new & this was my first ever oil change on the car & it only had 7500 miles on it. I told her I saw a Lincoln tech student working on my car & I was NOT happy with that. It was not disclosed to me that students would be doing the service to my new car & that I did not want a student working on my car, only an experienced Ford Tech. She also automatically said that the student is great & that wouldn’t effect anything on my car. But it did!!! I told her I wanted to bring my car back to have it looked at because of the check engine light & she told me that there would be no one available to look at it & it would cost me $129.99 for a diagnostic test that would be over an hour. Well I insisted that I was bringing it back because it had something to do with my oil change & I have a baby & would not be driving around with my check engine light on. We had a past experience with another delete who left a value cap on the engine after an oil change & it flooded the engine with oil & seized! So I will never take “oh it wasn’t anything we did” as an answer anymore! The reason I didn’t just turn right around while driving was because I did have the baby with me & needed to change her & get her milk at home. I brought the car back & Alyssa wouldn’t even look at me! I saw I believe Jen was her name? And she told me that she will let Dakota know I was there & they will get my car in! After about 45 minutes my car was done & guess what?!?!? The diagnostic test cane back as my oil cap was not tightened after the oil change & it was triggering a check engine light! So I said right in front of Alyssa to Dakota, ooh so you mean IT WAS related to my service I had done & Dakota replied yes! So that is horrible customer service from an advisor who is the front line to customers automatically getting defensive & insisting my check engine light wasn’t related to my services I had done because it ABSOLUTELY was related! I have nothing but good things to say about Dakota & Jen. Dakota again was superb!!! More

Purchase of New Mechanics Truck The sales department did a great job working with me on purchasing this vehicle. The information they supplied convinced me to upgrade my choice of ve The sales department did a great job working with me on purchasing this vehicle. The information they supplied convinced me to upgrade my choice of vehicle to enhance our ability to service our equipment. The layout of the truck was well thought out and it was delivered ready to work that day. I appreciate a sales team that goes beyond expectations to ensure that the end user will be able to do their job safely and efficiently. More

$100,000 spent and don’t care Dealership detailed truck to get ready for delivery. They sprayed tire cleaner that stained the paint on truck. They told me it was my problem, my tru Dealership detailed truck to get ready for delivery. They sprayed tire cleaner that stained the paint on truck. They told me it was my problem, my truck. They don’t care about who u are or what you bought. More

ROBIN WAS TERRIFIC Robin was great.Very courteous,professional and patient. She was above and beyond any car sales associate i have ever dealt with.I would gladly deal w Robin was great.Very courteous,professional and patient. She was above and beyond any car sales associate i have ever dealt with.I would gladly deal with her again. More

Great car buying experience - Nate Michael was very patient, informative and pleasant to work with. Great personality, made us feel comfortable, very straight forward. No high pressur Michael was very patient, informative and pleasant to work with. Great personality, made us feel comfortable, very straight forward. No high pressure sales talk. The sales team did an awesome job in getting us the car we wanted. I recommend Tasca Ford for anyone who is looking for a no hassle car buying experience. More

Wonderful Experience! Everyone at the dealership was friendly and accommodating. Marco found me the perfect truck and was so helpful and knowledgeable. The whole experience Everyone at the dealership was friendly and accommodating. Marco found me the perfect truck and was so helpful and knowledgeable. The whole experience was seamless and I absolutely love my new Ford Ranger! I would absolutely recommend this dealership. More

New Key Needed Needed a new key for an older Ford model that had broken in the fob. Got to meet Nick Gaetano who took care of me with a rental for the day and got th Needed a new key for an older Ford model that had broken in the fob. Got to meet Nick Gaetano who took care of me with a rental for the day and got the new key taken care of through the service department. Nick went above and beyond in his service with me and I will definitely look Nick up when I go to get another vehicle. More

Home Sweet Home TASCA Ford is my Home away from home. All employees are geared in assisting each potential customer to add them into their family! Having bought mor TASCA Ford is my Home away from home. All employees are geared in assisting each potential customer to add them into their family! Having bought more than 1 car there I am family! More