Tasca Ford Berlin - Service Center

Excellence I was in there for a bunch of recalls Jennifer was awesome she keep updating me on the progress and when there was a problem she called me and let me I was in there for a bunch of recalls Jennifer was awesome she keep updating me on the progress and when there was a problem she called me and let me know what my options were it was a great experience More

Oil change The reason I am not rating this a 5 stars is because I was rubbed the wrong way by one of the advisors, Alyssa. Dakota was my advisor & she was nothin The reason I am not rating this a 5 stars is because I was rubbed the wrong way by one of the advisors, Alyssa. Dakota was my advisor & she was nothing but excellent!!! I really liked her. But I did have a problem after my oil change & my check engine light came on immediately as I started to drive away from the dealership. I called when I got home & got Alyssa on the phone & explained that I was JUST there for an oil change & tire rotation & now my check engine light is on. She automatically insisted that the check engine light was NOT from anything that was done to my car that day. I told her but my car is brand new & this was my first ever oil change on the car & it only had 7500 miles on it. I told her I saw a Lincoln tech student working on my car & I was NOT happy with that. It was not disclosed to me that students would be doing the service to my new car & that I did not want a student working on my car, only an experienced Ford Tech. She also automatically said that the student is great & that wouldn’t effect anything on my car. But it did!!! I told her I wanted to bring my car back to have it looked at because of the check engine light & she told me that there would be no one available to look at it & it would cost me $129.99 for a diagnostic test that would be over an hour. Well I insisted that I was bringing it back because it had something to do with my oil change & I have a baby & would not be driving around with my check engine light on. We had a past experience with another delete who left a value cap on the engine after an oil change & it flooded the engine with oil & seized! So I will never take “oh it wasn’t anything we did” as an answer anymore! The reason I didn’t just turn right around while driving was because I did have the baby with me & needed to change her & get her milk at home. I brought the car back & Alyssa wouldn’t even look at me! I saw I believe Jen was her name? And she told me that she will let Dakota know I was there & they will get my car in! After about 45 minutes my car was done & guess what?!?!? The diagnostic test cane back as my oil cap was not tightened after the oil change & it was triggering a check engine light! So I said right in front of Alyssa to Dakota, ooh so you mean IT WAS related to my service I had done & Dakota replied yes! So that is horrible customer service from an advisor who is the front line to customers automatically getting defensive & insisting my check engine light wasn’t related to my services I had done because it ABSOLUTELY was related! I have nothing but good things to say about Dakota & Jen. Dakota again was superb!!! More

New Key Needed Needed a new key for an older Ford model that had broken in the fob. Got to meet Nick Gaetano who took care of me with a rental for the day and got th Needed a new key for an older Ford model that had broken in the fob. Got to meet Nick Gaetano who took care of me with a rental for the day and got the new key taken care of through the service department. Nick went above and beyond in his service with me and I will definitely look Nick up when I go to get another vehicle. More

Fast, reliable service. All observations are documented with accurate price estimates. Time frames for regular maintenance are provided for future planning.. Very clean. Cust All observations are documented with accurate price estimates. Time frames for regular maintenance are provided for future planning.. Very clean. Customer lounge is well appointed; I was able to work on my laptop while I waited. More

Great customer care. No crowds or waiting. This dealership has gotten much better under Tasca. The old dealership was horrible and made me go elsewhere for a few years. I'm looking forward to This dealership has gotten much better under Tasca. The old dealership was horrible and made me go elsewhere for a few years. I'm looking forward to RV service. More

Replacement key Very helpful, friendly and a fair price on a replacement key for my truck. Alyssa was very knowledgable and explained the service needed very clearly. Very helpful, friendly and a fair price on a replacement key for my truck. Alyssa was very knowledgable and explained the service needed very clearly.She was friendly and easy to understand. More

great service whenever I call and schedule a vehicle for service Jennifer is always great to deal with, I get my vehicle back when I'm told I will get it back. if t whenever I call and schedule a vehicle for service Jennifer is always great to deal with, I get my vehicle back when I'm told I will get it back. if there is any further repairs needed she will explain them in detail if needed. More

First Time Customer This was my first time at this particular dealership, I was definitely satisfied with the professionalism of the service people, including the shut This was my first time at this particular dealership, I was definitely satisfied with the professionalism of the service people, including the shuttle service driver Kieth. More

Great experience, Jennifer Quigley was my contact person. Tasca Ford, did an overall inspection on my truck, told me exactly what I needed to get fixed. great service. We will follow up with the rest of smal Tasca Ford, did an overall inspection on my truck, told me exactly what I needed to get fixed. great service. We will follow up with the rest of small stuff on the list I was given. More