Tasca Ford Dickson City

We were looking for a certified pre-owned Ford Escape and had heard many good things about Gibbons Ford. We had been in contact with them on and off for over a year via emails and phone calls. We finally h had heard many good things about Gibbons Ford. We had been in contact with them on and off for over a year via emails and phone calls. We finally had the opportunity to purchase a vehicle and headed off to Gibbons Ford. The customer service offered by Gibbons was fantastic. We originally were going to meet with Lisa, who I had been in contact with me via emails and phone calls; however, the timing didn't work out. She made sure that we were taken care of with Garria "G" Teel. G was great! ;o) She was not high pressure at all which we really liked. She made sure that the inventory we could chose from was within our price range. We test drove a vehicle that had just come in and we loved it! ;o) Since it was dark when we saw it, we came back a couple of days later to drive it again. G had everything taken care of so that we could drive it. We drove it, loved it, signed the papers on it and drove off with it that day. G is very detail-oriented and went over everything with us from the paperwork to the points about the vehicle. She made sure that I was comfortable during our visits as I was in extreme pain from a health condition. She definitely went above and beyond in her customer service. Thanks sooooooooooooooooooooo much, G! ;o) Based on our experience with G and the other people we met at Gibbons Ford, we highly recommend them as the go-to dealer if you are looking for a vehicle. We'll be heading back when we need another one. Thank you, G, Lisa and Gibbons Ford!! ;o) ;o) We sincerely appreciate your fine service!! Kevin & Jeannie ;o) ;o) More

I had my truck in for service. Chad Noldy was at the counter and he greeted my quickly with a hello and got me checked in. Since I had purchased my truck new from Gibbons, they were able to give me a lo counter and he greeted my quickly with a hello and got me checked in. Since I had purchased my truck new from Gibbons, they were able to give me a loaner car. Darryl Jayne pulled it right out front of the showroom for me. Joe Pullman called me and I was relieved to hear they had found the problem and had the parts in stock to have it back to me the same day. The folks there are top notch and very easy to deal with. More

Gibbons Ford was the 4th dealer I visited on the day I found the truck I wanted to purchase. I was greeted when I arrived and felt good from that moment. Garria pulled up the internet inquiry I had sent i found the truck I wanted to purchase. I was greeted when I arrived and felt good from that moment. Garria pulled up the internet inquiry I had sent in a couple day prior to my visit there. Although I did not purchase the truck I originally went to this dealer to see. I did find a truck that I did purchase. Thanks to Garria I was so relaxed from the second I shook hands with Garria, I might add she took care of every one of my concerns without hesitation. Next year I will be looking for another vehicle and the person I will seek out first on that buying trip will be Garria “G” Teel. I never felt any pressure to make a snap decision. Thank you for the fantastic service, this has been one of my best vehicle buying experiences so far in my life and this one was number 40 I look forward to seeing you again I will be giving your card to anyone I know that might be looking for a vehicle. P.S the full tank was an unexpected nice touch. Thanks again More

Garria was very accomadating of my needs and made the new vehicle purchase very pleasant. The scheduling of appts. and delivery of new vehicle were right on time, I couldn't be happier. new vehicle purchase very pleasant. The scheduling of appts. and delivery of new vehicle were right on time, I couldn't be happier. More

I have to say Gibbons Ford dealership is simply the best I have to say Gibbons Ford dealership is simply the best And the to Salespersons Lisa Gormley and Garria Teel I like to say thank you again G I have to say Gibbons Ford dealership is simply the best And the to Salespersons Lisa Gormley and Garria Teel I like to say thank you again Gary Kufro More

I am very satisfied with the 2013 Explorer. The staff was very friendly and cooperative in helping me pick iit out. I Love my new vehicle!! very friendly and cooperative in helping me pick iit out. I Love my new vehicle!! More

I enjoyed my experience with Lisa and Garria. They were very helpful and when the car I wanted wasn't on the lot, they worked with me and got me a better one! Thanks for everything! very helpful and when the car I wanted wasn't on the lot, they worked with me and got me a better one! Thanks for everything! More

Garria approched us as soon as we went into your office and greeted us with a very friendly and ready to help attitude. from there she kind of asked us a few simople questions that where great but we had a and greeted us with a very friendly and ready to help attitude. from there she kind of asked us a few simople questions that where great but we had already had our minds set from prior to going to your dealership n when we arrived we knew definte what it was we wanted to leave with trade and out of pocket wise. so she sat us down n discuseed it at first our color was blue but u had none on your lot so when seeing the ruby red and titatium we was convinced she made sure she gave us a test drive. She also not knowing wether approved or not showed us all amenties that escapse has to offer which we feel she was great with that and thank her for that that one gave us a knowing of what we would get from our choice and heads up on how it would work. As for being a new sales lady or fairly new she did awesome job well done had us in and out in a sufficent manner and also went above n beyome to make sure we were comfortable while waiting ty for a great experience and we will be sure to come back when its that time again and to reccommend your dealership to all. great job all around give Garria a A plus for all she did ty again sincerely Nicole Degavage And Gary Morgan 5706874639 More

I brought my vehicle in for servicing. They were able to fix all of my concerns in timely fashion. The customer service is great. Even though my vehicle is older, they made me feel like it is still a good fix all of my concerns in timely fashion. The customer service is great. Even though my vehicle is older, they made me feel like it is still a good car. More

Unbelievable. I bought a Ford Fiesta 2011 on Feb 11. parked it fior one week while on vacation. came home drove the car and had stumbling/hesitation/shudders when stopping or slowing down and teh starte parked it fior one week while on vacation. came home drove the car and had stumbling/hesitation/shudders when stopping or slowing down and teh starter was grinding when cold. I made an appt for service later that week. the following day the trasnmission had NO forward gears and Ford Roasdside Assistance was called to tow it back to the dealer. I talked with the salesman Joe Dickhut who told me dont worry they would make me happy. Yeah right. later that day i was called and told all my issues were resolved with a bad ground cable. Paint on the end of it! OK I picked the car up but STILL had the hesitation/ stumbling/shudder issues. I had an appt for them to install a remote starter. I took it in and told them the issues still existed and check into it while there. Later they told me they could not find an issue. The remote didnt get installed as it was wrong part. rescheduled. i took it home and STILL had the issues. nerxt appt for remote I told them look at it again ahnd this time took Service Manager with me for long ride. the issue happened and he tried to tell me it was a characeteristic of the car. Hello? Poor performance a characteristic? i have YEARs of automotive experience and felt the snow job coming. Until we went to park the car and it shuddered and nearly stalled as we poulled into spot. I looked him dead in the eye and said you felt THAT right? Now THAt is a transmission problem. He agreed. The car is there now two days with no resolution in sight. They say Ford wants to replace the trans but they want to know if I am going to be happy with the poor performance. Hello? What are you asking me? Accept inferior? NO! I spoke again with Joe Dickhut and said I wanted out. He told me not to get another Fiesta! What? You mean they are no good? huh??? I cat believe this. I spent 18K on this car with the options. he calls me later and tells me the sales manager gave him numbers. Another 50 a month for a Focus. This is after I told him I wouldnt pay anything more than what I paid. I said how about swapping out the defective car? I was told they cant do that because my car is now USED! WHAT>?????? This car came in on a hook with less than 300 miles on it and back two more times for the same issue which they tried to pawn off as "characteristic" Not to mention they gave me no documentation showing what I complained of the other two trips in! I am APPALLED and wholeheartedly disappointed in FORD and this dealership to make this situation right. To ask me before they fix the car if I am going to be happy with poor performance afterwards is absurd. This is totally unacceptable! ford is going to hear about this. I am not taking that car back without a sound repair and FULL documentation for my other visits for the same complaint. They tangled with the wrong person this time. This will be escalated until I am FULLY satisfied. BTw I still dont have the remote starter installed! What a joke! DO NOT BUY AT THIS DEALERSHIP! YOU WILL BE SORRY! More