Tasca Volkswagen White Plains

Awful I am not someone who writes reviews so that alone should tell you something. This dealership has been nothing but a disappointment. Our vehicle requir I am not someone who writes reviews so that alone should tell you something. This dealership has been nothing but a disappointment. Our vehicle required 3 trips to the service department within 30 days. They basically told us we were lucky they helped us out however couldn't answer why the car would have so many issues within just 30 days. Now we are about 50 days out and the car requires a $1200 repair that they are refusing to help with. This place is a scam. They sell cars that look nice but have major issues. They do not call back and put you on hold until you are disconnected. Please take my advice and do not buy from them. This is my second VW (first was a diesel so you can imagine how that ended) and it will be my last. More

I had one of the best car buying experiences with White Plains Volkswagen. I was Lucky enough to work with A salesman named Lucky ‘ seriously that’s his name. Lucky was one of the most professional Salesme Plains Volkswagen. I was Lucky enough to work with A salesman named Lucky ‘ seriously that’s his name. Lucky was one of the most professional Salesmen I have ever had the pleasure of working with. Truthfull, Patient and honest. I have already referred 2 co-workers to him. I would recommend this gentleman to anyone shopping for a Volkswagen 😊 More

I got what I needed A few days ago I was in need of a good 👍 vehicle. I had been searching for quite some time and I had visited with a ton of dealers. Suddenly I rece A few days ago I was in need of a good 👍 vehicle. I had been searching for quite some time and I had visited with a ton of dealers. Suddenly I received a call from you. First, I cancelled the invite but the next day I went in. As usual I spent a lot of time with you guys. I even called family member's and had lunch. Eventually I got the Tiguan and thank God 🙏??🇺🇸 for sharing your thoughts and prayers 😇 🇺🇸 Problem solved. More

They tried to retroactively increase the price on my car They tried to retroactively increase the price of my car two months after I bought it, after I asked for $50 they owed me. The problems started whe They tried to retroactively increase the price of my car two months after I bought it, after I asked for $50 they owed me. The problems started when they tried to sell me a service loaner they weren’t technically allowed to sell yet, which resulted in numerous delays. They agreed to give me $50 off the $17,000 car to compensate me for the gas money and whatnot (an "inconvenience adjustment check). Since I had a certified check, they said they would just mail me the $50 off along with the title. The title came late, and was then mailed to a Nissan dealership in Long Island by accident for good measure. When I finally went to pick up the title, there was no check. I asked about this, the manager went through his papers, and eventually found the paper in writing that said they owed me $50, and he agreed to mail me a check. The check never comes ... for $50. I started calling the dealership periodically to ask where my $50 is. I kept getting the run-around or transferred to voicemails that never called me back. $50 isn’t a lot of money, but this is just insulting and I didn't want to let them forget that they agreed - in writing - to pay me $50. Finally, some manager explained to me today that they simply weren't going to pay me, and then further threatened to charge me an extra $500 RETROACTIVELY on the car because they claimed to have "miscalculated" the tax and they could totally call the DMV or whatever to make me pay it (and then later on explained that they had already paid it, and maybe they wanted it back). I told them that the taxes, fees, etc were included in the total cost of the car and I didn’t owe them any money for their mistake, if that is even how those taxes worked, but they absolutely owed be fifty xxxxxxx dollars and it was in writing. WHAT THE xxxx IS WRONG WITH THESE PEOPLE?!? I just bought a car from them, why would try to rip me off of $50??? More

Smiles don’t equal trust (our leasing experience) We had a pleasant experience with this dealership UNTIL the time came for them to honor a deal. In short: We rolled over a lease on a 2016 Jetta to a We had a pleasant experience with this dealership UNTIL the time came for them to honor a deal. In short: We rolled over a lease on a 2016 Jetta to a new one on a 2019 Jetta. The new contract included a promise (in writing) that the dealership would cover $500 worth of ANY charges accessed on the car we were turning in. When the final bill arrived from VW Credit and the time came to make good, 3 emails over 2 weeks went unanswered, then a few promise dates for action came & went, until finally we were told that while some charges would be covered, the cost of excess milage would not be paid for under the agreement--a direct contradiction of something the sales rep explicitly told us. BEWARE OF THIS DYNAMIC: The dealer & VW Credit are separate entities, and the associate you settle terms with isn't the same person at the dealership who follows through. The system, at least in our experience, feels designed to allow multiple players to pass the buck & wear you down--not unlike trying to process an insurance claim. Amazingly, they seem to find saving a couple hundred dollars (the petty amount in play here) more important than solidifying a new relationship that might have lasted years if not decades; now we won't even service the car at their sister location. Based on the rapport we enjoyed with the associate, this was a sad conclusion that unfortunately confirmed all the worst stereotypes of car salespeople. Even the old adage, "Get it in writing," didn't save us. Beware of verbal assurances and even claims that the sales associate is acting as your advocate (I had to laugh at and challenge that one the moment it was uttered). At least as far as leases go, we'd approach any non-standard agreement with this dealership with extreme skepticism and caution. UPDATE (July 4, 2019): The dealer eventually made good on the promises in our written agreement. More

Unresponsive and not customer service oriented I recently purchased a new 2017 Jetta from this dealership. First time I called, I was told a salesperson was not available but to leave my informatio I recently purchased a new 2017 Jetta from this dealership. First time I called, I was told a salesperson was not available but to leave my information and I would get called back that same date - no call back. I call back next day, I was told by the salesperson that nobody ever gave him my information. I speak with salesperson, make a specific appointment for a test drive early in the week and call to confirm the day before. I arrive Saturday morning, salesperson not there, I was asked to have a seat and that salesperson would be there in 15 minutes, I wait 20 mins ask what is going on they said the sales person wouldn't be in for another 2 hours. I get up to walk out and another salesperson takes me on test drive. We come back to office I am ready to purchase car, salesperson looks in system and says there are more than 20 of the cars I am looking for within a 200 mile radius. I need delivery within 2 weeks. I call within the next 2 days and they can't find a car, says other dealers are not responsive. I settle for a car that had all of the options I wanted except for the wheel rims. When I go to pick up car a week later, car was ready except tire valve stem missing from one wheel. I ask salesman about purchasing rims separately, they assure me they will call me back within the next week with a price. Here we are nearly 4 weeks later - no phone call no follow up whatsoever. I really try to do business close to home and use local businesses however this dealership doesn't follow even the most basic customer service - they don't return phone calls or keep appointments. I am contacting VW corporate to let them know my experience because now I have a car I am very happy with but there is no way I could ever trust this dealership with the service of my car because they have no consideration for their clients' time. More

Smooth and Easy Trade In and Purchase, No Stress or Upsellin Franklin and the Owner at Lash made trading in my luxury car for a new Atlas very smooth and easy. I wanted a basic model and the team didn't try to Franklin and the Owner at Lash made trading in my luxury car for a new Atlas very smooth and easy. I wanted a basic model and the team didn't try to up-sell me on expensive features I didn't want or need. The team was responsive and even took the car to my home to check garage fit before I signed. Would highly recommend. More