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Tate's Auto Center of Gallup

2.4

5 Lifetime Reviews

1200 W Jefferson Ave, Gallup, New Mexico 87301 Directions
Sales: (505) 862-5111

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5 Reviews of Tate's Auto Center of Gallup

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October 26, 2018

"Vacation break down"

- marilyn2k

We are from California, on vacation to Oklahoma. Our pt cruiser broke down in Gallup, New Mexico. Ed Medrano, service manger, was so helpful. Lenny Zelaya, service advisor kept us up to date with what they were doing to fix our car. Every 30 minutes someone cam out to talk to us. Made us feel good. We had to get to wedding Oklahoma, so Ed gave us a free brand new car loaner! We were so grateful, we made the wedding, making our granddaughter so happy. Ed , Lenny and the mechanics were so nice and respectful. Oh our car runs fine, and we will never forget the kindness of them all. Al and Marilyn Doucette

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Recommend Dealer
Yes
Employees Worked With
Ed Medrano and Lenny Zelaya
January 26, 2018

"The Service Dept. is staffed by thieves. Terra too. "

- Secretshoppergallup

Oil change. After waiting an hour or so for a simple oil change the service counter girl and told me they could complete the oil change because the drain plug on my oil pan was stripped and couldn't be used and they could sell me a new pan for around $450.00. I knew this wasn't true because I always do my oil changes myself but wasn't able to at this time because of a back injury. If it was stripped it was ruined by the serviceBOY when he drained my oil. It had never leaked oil. I've been maintaining my own vehicles for nearly 60 years and this young girl was snottily telling me about her driving experience and was getting upset that "I was insulting her". I told her I wanted to talk to her Service Manager and when he came out from his desk he argued with me too and since the oil had already been drained he said it couldn't be driven out until it was repaired but would impound it there if I needed time to raise the money for a new pan. To make this short, I told them to put my old plug back into my pan and finish the oil change. He said he couldn't "ethically" do that but I was adamant and he finally agreed to do that if I would sign the invoice to the affect that they held no responsibility for my decision. I did that and Terra exhibited anger toward me as she took me to cash out. My oil pan has never shown any leakage before or after this event. I have to include that many Native Americans have told me of similar aggrevations, rude indifference, and unjustifiable fees with Tate's service. I am not Native. It was obvious that my experience involved the collusion of the service girl, her manager, and his inexperienced mechanic. I think their actions are intentional and should be investigated as a crime. CEO Tate what do you think?

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Recommend Dealer
No
Employees Worked With
Terra, her manager, his mechanic.
October 09, 2017

"CAUTION"

- Traveling man

I brought my truck in for an inspection of a noise. They did not drive it or put it on a hoist. Their summary of the problem turned out to be wrong. They gave me a estimate for a totally unrelated problem in the five figures. I left there $125 poorer and no solution to my problem. I had to go to a different shop which analyzed it correctly for 1/10 of the price. I feel ripped off and will never darken their door again. BEWARE!

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Recommend Dealer
No
Employees Worked With
Unknown
January 06, 2016

"Great sales experience"

- marinegunny

I recently bought my challenger Hellcat from Tates Auto Center. I have been buying cars for over 40 years and is the best experience I've had. Daniel was my salesman. He is an honest, straightforward man. I live in Nevada so we did a lot of our negotiation over the phone. We agreed on a fair price and Daniel handled everything by email. When I drove to New Mexico to pick up my car everything was ready and the car was in perfect condition. I would highly recommend this dealer. Also a big shout out to Jeff the finance manager. He FedEx'd me my title in 3 days. This is a small town dealership and you can tell. They really care about the customer.

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Recommend Dealer
Yes
Employees Worked With
Daniel, Jeff
November 19, 2015

"stranded day after day aftwr day hearing excuse after excuse"

- dont be a fool

Travelinging from arizona to coloradosprings to see my son before he was deplyed again. Doge truck had a front wheel hub issue and i took it to tate. Part had to come from denver so i was in a hotel. They told me day and a half first then another day, another day, another day. Seven days later and missed my sons deployment they got me for $1480. If this happens to you here have it toyed to any place else. You will be money and ti e ahead!

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Recommend Dealer
No
Employees Worked With
service
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