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Taverna CDJR Fort Lauderdale

Pompano Beach, FL

3.2
523 Reviews
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909 South Federal Hwy

Pompano Beach, FL

33062

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Showing 523 reviews

February 21, 2014

I had an old mustang and was looking to trade it in for a new Jeep. Freddie assisted me. I found the perfect Jeep. He was great to work with. Thank You!!! More

by Desiree609
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie Cernuda
February 21, 2014

I came in looking at vehicles. I met Greg who was very knowledgeable. Who knew the product well and was not pushy. Overall it was a great experience. More

by Hugodiaz12341
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory
February 15, 2014

I had a overall good experience however I was not happy with the the price they gave me on my trade in I previously had my car appraised but I didn't have my paper work to prove it . After everything was s More

by Nandowifey12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Gallagher
February 14, 2014

Horrible experience, never honored what they've promise. Kept our deposit and didn't even bother to check on us, they trashed my credit with 26 loan applications on different institutions. More

by GuimeX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Finance, Mark Sales
Feb 14, 2014 -

Taverna CDJR Fort Lauderdale responded

My name is Josh Fertel. I am the General Manager at Joey Accardi CDJR. (formerly CJDR of North Broward). ?My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. We do not hold a deposit over a cancelled deal. It is our policy to return deposits, as we believe that even though a deal my not go through presently, if we take care of our customers, they will think of us when their situation changes. Also, I am not familiar with your situation as far as credit is concerned. I would like to go over the transaction with you. It is never our intention to "trash" someone's credit. If you would like to speak to me directly, my direct number is 954-943-6700 x1370

Feb 15, 2014 -

GuimeX responded

Hi Josh, thank you for your response! I request over Costco website to see a vehicle, then got a response from Erika, to visit the store, my family and I went to your Dealership, and someone said that Erika wasn't present, Mark (from used cars) greeted us then called Elbierto and David to help us. The outcome is absolutely terrible, they promised not to check my credit and they did, Mr David also apply for a loan in several different institutions, which hurts my credit so much, I made a deposit with a intention to get a Durango transfer to your lot from a sister store, I got there 2 days after and they still not have the vehicle. I ask for my deposit back, and Mr David said that the cashier went home for the day, 1:30 PM. We truly regret our visit there. Best regards! Marianna Versiani Every day something positive happens!

Feb 15, 2014 -

Taverna CDJR Fort Lauderdale responded

I want to resolve this for you either way. If you haven't purchased a vehicle yet, I would like to get one for you. I will handle the transaction myself. If you would like a refund, I will have it for you on Monday. Just let me know what you would like to do. Have a great weekend. Josh 954-943-6700 x1370

Feb 20, 2014 -

Taverna CDJR Fort Lauderdale responded

Marianna, I haven't heard back from you and I would really like to resolve any issue. Can you please contact me? Thanks, Josh 954-943-6700 x1370

Feb 26, 2014 -

Taverna CDJR Fort Lauderdale responded

Marianna, I hope everything is resolved. We credited back your card and I would love to help you when you are ready to purchase a vehicle. If you can, I would appreciate it if you would be so kind as to not post a negative review on the site. I work really hard to make sure our store does the right thing. It is important to me to keep our feedback positive. Thank you. Josh

January 16, 2014

Dean went above ad beyond when it came to me. I initially went in debating between the Jeep Compass and the Jeep Patriot. Dean's knowledge in both vehicles was absolutely outstanding. I decided I liked the p More

by Shellser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Luchik
January 10, 2014

My experience here was best I ever received purchasing a vehicle. Great customer service from all the sales staff all the way to finance staff. I already recommended this dealer to other service members in More

by illone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Gallagher and Malik Madatali
January 09, 2014

My overall experience at this dealership was GREAT and I would refer anyone looking for a car to them because Freddie C & Jimmy both went far beyond their normal duties to help me and even though we had to More

by beccatae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie C., Jimmy & the guys in the front finance office
January 08, 2014

Going to car dealerships when I am looking to buy is second on my list next to going to a Dentist I don't know while on vacation (another story). I surprised myself to the point that I felt motivated t More

by FloridaLawman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Roberts, Alan Sales Specialist, and Josh Sales Manager
January 08, 2014

I went to the dealer from a referral from a friend. He said they would take good care of me and boy he was right. Not only was I able to buy the Ram 1500 I wanted but they worked with me to get me approve More

by Carnut997x
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddie
January 07, 2014

Very good service, this is the second car in 3 years I am buying at North Broward in Pompano Beach. The did more services than the were obliged to. Il will recommend North Broward to my friends More

by alain2871
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Gallagher
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