Taverna Infiniti North Miami

Absolutely horrid service. I bought a Maserati from them and the service was great up until the sale was complete. The second the paper work was signed it was radio silence, no I bought a Maserati from them and the service was great up until the sale was complete. The second the paper work was signed it was radio silence, no responses to texts, calls, nothing. After two days of no information regarding shipment I kept calling and I demanded to speak with the shipping manger as I was told they couldn’t get a driver. After demanding that all of a sudden “new information” came in that the day before my car had a check engine light come on and it was being serviced. They were going to try to hide the check engine light from me and do a quick fix and ship it. THEN I demanded multiple times to speak with the manager and my sales person Justin refused several times to give me the managers phone number. I demanded for information about MY CAR which I now own as to what is being serviced and what the check engine light is for and what the ETA is as I have travel plans and need to make sure I’m home for when it gets shipped. It has now been 5+ days since it was shipped, I keep calling with no information and being told off by employees. I have demanded them to walk there lazy a** over to their service department and figure out what’s wrong with their car. The manager told me no one works in service on weekend, sales guy told me 1 person does. No one at this dealership knows what the xxxx is going on. It is now Monday with no update and I’m trying to call the manager for past 2 hours and I call and sales person puts me on a infinite ringing tone 30+ minutes, two times. NEVER BUY FROM THIS DEALERSHIP More

Went today after inquiring about a car and getting a ton of calls, texts, and emails in a specific car they wanted me to look at. Responded to every one of their texts and took 2 hours out of my day to go s of calls, texts, and emails in a specific car they wanted me to look at. Responded to every one of their texts and took 2 hours out of my day to go see the car. They asked by text for an hour of advanced notice because they wanted to detail the car to show it to me. I provided more than an hour of notice. Upon arriving the car was filthy. All scratched up. And stunk like pot. This was very disrespectful of my time and efforts and when I texted them they did not respond. Awful customer service and very deceitful tactics. Beware. More

Do Not buy. . it is awaste ... 48hours for a recall .. Crap vehicles.. worthless lawsuits awaste . it is awaste ... 48hours for a recall .. Crap vehicles.. worthless lawsuits awaste More

Fraud. Stay away. Do not believe anything said by these people. I was trying to purchase a Polestar 2 here, they took my $500 deposit to "secure the car". Stay away. Do not believe anything said by these people. I was trying to purchase a Polestar 2 here, they took my $500 deposit to "secure the car". Allegedly someone else bought the vehicle and Tarverna will not make any effort to return the deposit. I have called, emailed & text repeatedly, to no avail. I have been assured over the phone and in text that this is being addressed, two weeks have passed. And nothing. Fraude. Mantente alejado. No creas nada de lo que dicen estas personas. More

Jermey was great and communicated well and the Tesla is everything I needed for my day to day travels. Thank you!! everything I needed for my day to day travels. Thank you!! More

I was given plenty of information and even sent a video walk around. They helped me out on the price and took care of delivery and everything for me. walk around. They helped me out on the price and took care of delivery and everything for me. More

This is a great company and my service was fantastic. I am outta state and had to fully trust and depend on the honesty of the salesperson. I am outta state and had to fully trust and depend on the honesty of the salesperson. More

Alon was great and nice. He tried to work with me to get into the car I wanted. Unfortunately we couldn’t get the terms right for me He tried to work with me to get into the car I wanted. Unfortunately we couldn’t get the terms right for me More

Edit. I was contacted by a person named Alex. After they heard about the windshield, he contacted me and has helped me to get it replaced. I should have a I was contacted by a person named Alex. After they heard about the windshield, he contacted me and has helped me to get it replaced. I should have a new windshield in by the end of next week. Thank you Alex. I really appreciate your help. More

Amazing experience! Shola Peters was knowledgeable, patience, courteous, honest. Just awesome! Murat and Alfred were great too! Thank you! Shola Peters was knowledgeable, patience, courteous, honest. Just awesome! Murat and Alfred were great too! Thank you! More