Taylor Hyundai of Augusta - Service Center

Took my son's car for a basic oil change and tire rotation. They recently had a baby and I told them I would handle this for them. Had a 10am appt. Did not pull out of the lot until 2:45 pm and it n rotation. They recently had a baby and I told them I would handle this for them. Had a 10am appt. Did not pull out of the lot until 2:45 pm and it never got the complimentary wash as I needed to leave for an appointment. When they brought up my car it was the wrong vehicle. She blamed the service desk. The service desk blamed only having 2 techs on staff. Spoke with another customer who arrived 30 minutes before me and was still waiting on her car around the time mine was ready. Danielle was my service advisor and was pleasant to work with. Just don't schedule service if it cannot be completed in a reasonable time. So glad I own a Ford and Infiniti where service is always done on a timely basis. No Hyundai in my future! More

Was very impressed with the speed and efficiency with which I was taken care of. I expect to have them take care of my vehicle always. We had many questions and was surprised to find the agent anxious t which I was taken care of. I expect to have them take care of my vehicle always. We had many questions and was surprised to find the agent anxious to give us answers. Thank you very much. More

I will never own another Hyundai, take any vehicle I own to their service department or ever recommend this dealership. Not only did they not deliver on their promise for service work, but never once trie to their service department or ever recommend this dealership. Not only did they not deliver on their promise for service work, but never once tried to fix the issue and acted like they could care less. I made numerous calls to try and speak with the Service Manager Bob Swiger. He called me once, I missed his call but I repeatedly tried to talk with him. Never returned my calls. I received an email months later from their service department reminding me I needed service work done on my car. I replied back that in no way will I ever be coming back. I immediately received a reply from the service manager wanting to talk with me about my problem so they could continue to provide great service. I replied back with my phone number and said I would like to speak with him. NEVER heard one peep. If I could give this Hyundai dealership a -10 score I would. Buyer beware! More

I've always had good service at Taylor Hyundai. I really enjoy playing golf and Daniel slick service advisor was very helpful and was a wonderful person to talk to I really enjoy playing golf and Daniel slick service advisor was very helpful and was a wonderful person to talk to More

Had the worst service from this dealership. I dropped off my vehicle, and was told that I would receive a text message when it was done, but I never received anything. I had to call to check on I dropped off my vehicle, and was told that I would receive a text message when it was done, but I never received anything. I had to call to check on the status of my vehicle, about 4 hours later, and was informed that it was ready for a long time. When I picked up my vehicle, I didn't realize that everything was wrong on my invoice, until the service advisor handed me someone else's keys. When I tried to tell her that the keys weren't mine, she insisted that they were, and I had to point out my keys on the counter. Everyone's keys were just laid out on the counter, for anyone to walk by and pick them up. The service advisor then said that everthing was the same on the correct invoice, and gave me the paperwork, after I had already signed for someone else's. I am from out of town, so I did not realize until I got home, that my keys were missing out of my vehicle. These keys were on a separate ring from my car keys, and contained my house and office keys. I am thankful that I had a spare key to get into my house. I called back to the dealership the Monday afterwards to inquire about my keys, and the same service advisor that I had prior got snippy with me, and insisted that they wouldn't touch my keys. I was very irritated at that point, and I called the corporate office, but they said that since each dealership is independently owned, they couldn't do anything about it and I should contact the manager. I sent an email to the manager of the dealership, but he never responded. I will not be going back or recommending this dealership to anyone, and they have lost my business, for being completely apathetic. More

The Taylor DEALERSHIP IS A GREAT PLACE TO PURCHASE A CAR WITH, WE HAVE TWO. Ms.Danielle Slick is awesome. WITH, WE HAVE TWO. Ms.Danielle Slick is awesome. More

Excellent Outstanding service here. Angel was very honest and upfront about this vehicle. He was very knowledgeable about all the features of this car. He also Outstanding service here. Angel was very honest and upfront about this vehicle. He was very knowledgeable about all the features of this car. He also took time to explain all the features the car had and that was excellent. More