We purchased a used vehicle and were offered the Zurich
warranty for 10 oil change and tire rotation. I arrived for the appointment 15 mins ahead of time of appointment. After 2 hours of waiting, I was to
warranty for 10 oil change and tire rotation. I arrived for the appointment 15 mins ahead of time of appointment. After 2 hours of waiting, I was told there was a mixup and they had not begun working on my car. When service was completed, I was shown a picture of a transmission line that needed attention. I asked the service advisor, if they wiped the line clean. He responded why? Stating that I could godown the road and say that the service had caused damage. I was told the line was not leaking, but had shown signs that there was a issue. I told the service advisor I would take the vehicle to my personal mechanic to have it checked out. I drove the car home, it sat for one week. A large pile of oil was under the car. Took the car to a oil service store, they informed me the oil filter was very loose, and needed to be tightened. I have 9 more free oil changes, but after the experience I have had, I would rather forfeit the free oil changes than haveTeam Service work on my car. My service advisor, Shane Forester, was very professional until I said the said the blow back on the transmission line was something I would let my mechanic look at and not allow Team to charge me $500 to repair. Could Team had intentionally not tightened the oil filter to cause me to return for service, I do not know. I do know I do not recommend Team Chevrolet for service on a vehicle.