I wanted to buy local. Gave the type of car and date/time I would be there. Salesman had nothing ready for me to look at. When he did find a vehicle online I was presented with a description and no pictures. I was there 2:45 hours and talked to my salesman no more than 20 minutes because he was talking with they guy behind the glass. If a salesman cannot make a decision about selling a car; don't hire that salesman. The finance part was great; quick in and out. I was told to be there at 11:30 to pickup the car, but salesman had another customer he was helping. I waited for about 10 minutes and then felt rushed with the explanation of new car. Overall, the salesman was courteous and professional and we received the car we wanted. I just wished buying a car was more of a pleasure .