Team Dodge Ram of Myrtle Beach

If I could give this dealership a negative 10, I would do so without hesitation. It initially started off as a good experience, but then the lying / lack of return of phone calls, and just plain TOTAL unp do so without hesitation. It initially started off as a good experience, but then the lying / lack of return of phone calls, and just plain TOTAL unprofessionalism kicked in. I purchased a new truck on November 20th, 2025. I was told that I would receive my registration and new permanent tag, in about 2-3 weeks. Today is January 12th, and my truck sits in my driveway because the temporary registration has run out, and I cannot drive it legally. During this time frame, I have been told numerous lies from I did not send in the proper proof of residency, to you will receive it in a day or two. I have everything safely documented, and after asking for a return phone call since last Thursday January 8th on 5 different occasions, only to be ignored, I will be contacting an attorney, the Better Business Bureau and Dodge Corporate Headquarters tomorrow morning. I will also be getting my loan company involved and advise them of the situation, and that I will not be making payments for a vehicle that I cannot drive legally, and to take the situation and lack of payment up with my Attorney. I have a brand-new truck sitting in my driveway that I cannot drive legally due to the incompetence of this HORRIBLE DEALERSHIP. I have observed that the OWNER of this Dealership sometimes send reply comments on reviews. I would accept that with OPEN ARMS. Maybe He or She could help me out so I could actually drive my new truck, rather than having it sit in my driveway. If you can avoid this dealership, do yourself a favor and do so by any means. More

Thank You Gabrielle Landaeta (sales and Leasing consulant) and doug (sales manager) for a great purchase experience. consulant) and doug (sales manager) for a great purchase experience. More

If I could give this dealership a negative 10, I would do so without hesitation. It initially started off as a good experience, but then the lying / lack of return of phone calls, and just plain TOTAL unp do so without hesitation. It initially started off as a good experience, but then the lying / lack of return of phone calls, and just plain TOTAL unprofessionalism kicked in. I purchased a new truck on November 20th, 2025. I was told that I would receive my registration and new permanent tag, in about 2-3 weeks. Today is January 12th, and my truck sits in my driveway because the temporary registration has run out, and I cannot drive it legally. During this time frame, I have been told numerous lies from I did not send in the proper proof of residency, to you will receive it in a day or two. I have everything safely documented, and after asking for a return phone call since last Thursday January 8th on 5 different occasions, only to be ignored, I will be contacting an attorney, the Better Business Bureau and Dodge Corporate Headquarters tomorrow morning. I will also be getting my loan company involved and advise them of the situation, and that I will not be making payments for a vehicle that I cannot drive legally, and to take the situation and lack of payment up with my Attorney. I have a brand-new truck sitting in my driveway that I cannot drive legally due to the incompetence of this HORRIBLE DEALERSHIP. I have observed that the OWNER of this Dealership sometimes send reply comments on reviews. I would accept that with OPEN ARMS. Maybe He or She could help me out so I could actually drive my new truck, rather than having it sit in my driveway. If you can avoid this dealership, do yourself a favor and do so by any means. More

Service visit was very convenient in terms of time. Representatives were cordial and helpful with explaining and finding discounts. Representatives were cordial and helpful with explaining and finding discounts. More

Xavier Kelly , greeted me up arrival, was a gentleman, and professional, through the whole purchasing process. I purchased the vehicle, at the price , we negotiated at. I rate Xavier and my experience, a and professional, through the whole purchasing process. I purchased the vehicle, at the price , we negotiated at. I rate Xavier and my experience, a solid Ten!!! More

Tim Gleason was my service contact and he was amazing from start to finish !!!! Explained everything to me. Great commutation. I will be back !!! from start to finish !!!! Explained everything to me. Great commutation. I will be back !!! More

Please beware of salesman Xavier. He is a horrible dishonest person who will tell you anything to make a sale. I would give him 0 stars if ut were a option. Buyer beware he is not tru He is a horrible dishonest person who will tell you anything to make a sale. I would give him 0 stars if ut were a option. Buyer beware he is not trustworthy. More

I recently had my 3500 ram serviced. I met Tim Gleason who was my service advisor. He met me as I walked in the door with a smile and asked how can I help you. He answered all my questio I met Tim Gleason who was my service advisor. He met me as I walked in the door with a smile and asked how can I help you. He answered all my questions and was very prompt and polite. My experience from my initial contact to the finish was spot on. More

*****Edit to original review***** I originally purchased a used vehicle from this dealership on Monday 08/12/2024 and on 08/15/2024 I was left stranded due to a component failure with the vehicle. purchased a used vehicle from this dealership on Monday 08/12/2024 and on 08/15/2024 I was left stranded due to a component failure with the vehicle. I contacted the dealership and informed them of the situation and requested the vehicle be fixed. A short time later, I was contacted by the General Manager, Bruce Johnson. Mr. Johnson worked with me as well as the Chevrolet dealership my truck was stuck at. The part my truck needed was backordered. Mr. Johnson checked in almost daily to update me on the process of locating the backordered GM part. Within a few days, Mr. Johnson and the team at Team Dodge Myrtle Beach located the part and had it shipped overnight to the Chevrolet dealership where my truck was located. Mr. Johnson remained in contact with me after my truck was fixed to ensure I was satisfied with my purchase. By far the best customer service I have ever received from a car dealership, and I will trust them with future purchases. This dealership will make sure you are happy with your purchase and will work to fix any issues should any arise. I am 100% happy I shopped at Team Dodge Ram of Myrtle Beach. More

Purchased a jeep from them. We were going to go in tonight and buy the Grand Cherokee that is on the lot as well, assuming it was still there, but not after this. So… when I We were going to go in tonight and buy the Grand Cherokee that is on the lot as well, assuming it was still there, but not after this. So… when I purchased the vehicle the oil change sticker said 7,500 for next oil change. (The first oil change was supposed to be free by the way.. at least that’s what our salesman said). My wife took it in for its first oil change since we purchased it. $150 and now the sticker is 5,000 for next oil change. I call up and speak to a “service manager” who said I was being “silly” for asking why it would have changed and for feeling like I was trying being taken advantage of. I’m glad me pointing out a significant difference in mileage from the time I purchased the vehicle to the time I got the next oil change is “silly”. What it comes down to is, I only use this vehicle to go back and forth to work so it takes a good bit before I need an oil change. I admit I could be wrong but it seems like because I don’t drive it much they changed the mileage to 5k so we would come in more. The manager just kept saying how silly of a conversation it was. That silly conversation cost you guys a 30k+ sale and I’ll be sure to tell EVERYONE about my experience. PS. The sales people are all extremely nice. Everyone we dealt with, other than the service department, was great. It is a shame their service department has no guidelines on which they service their customers by. According to the service manager, the suggested oil change is dependent on who does the oil change. So it can vary depending on who does it. Absolutely terrible business practice. More