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Team Dodge Ram of Myrtle Beach - Service Center
Myrtle Beach, SC
250 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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250 Reviews of Team Dodge Ram of Myrtle Beach - Service Center
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February 04, 2020
Very pleased with everyone in the service dept. The last 2 or 3 times I have dealt with Service Advisor Marlaina and she has been very helpful and a pleasant person to work with. 2 or 3 times I have dealt with Service Advisor Marlaina and she has been very helpful and a pleasant person to work with. More
by JT52
Employees Worked With
Marlaina Abbott-Johnson
Helpful January 24, 2020
Great People to work with from sales through service! Sales works very hard to find the vehicle you need to obtaining financing for you. When you need something at a later time they jump right in and get Sales works very hard to find the vehicle you need to obtaining financing for you. When you need something at a later time they jump right in and get that for you also. Service department always listens to every detail of the problem then gets it diagnosed and fixed. They keep me updated on the progress and if I need a ride or a loaner they always have that for me as well. Marlaina and Vaughn are great customer service representatives and always make me feel like a valued customer. I have purchased 3 new vehicles from Addy's in the past 6 1/2 years. Will likely go there first when I am ready for the next one! More
by allywikle
Employees Worked With
Marlaina, Roland
January 06, 2020
Other aspects of the dealership could use some improvement for sure. They replaced a power steering line and it failed soon after. Blew the oring out of the fitting because it was most likely dama improvement for sure. They replaced a power steering line and it failed soon after. Blew the oring out of the fitting because it was most likely damaged on installation. Would not recommend anyone go here. More
by Bert Currier
Employees Worked With
Burt , Timothy Smith
September 28, 2019
Service department does a great job Service department has done a great job addressing the issues I've had with my 2019 RAM 1500. The service is the main reason I would recommend Addys H Service department has done a great job addressing the issues I've had with my 2019 RAM 1500. The service is the main reason I would recommend Addys Harbor. More
by Bmgargiulo
Employees Worked With
Service advisor Marlaina Abbot Johnson and the mechanic Miles.
September 18, 2019
Addy's Harbor Dodge in MB, SC These guys were awesome. Took my truck in and was fixed in good time. They made sure everything was fixed correctly and that it continued to work pr These guys were awesome. Took my truck in and was fixed in good time. They made sure everything was fixed correctly and that it continued to work properly. Everyone was knowledgeable of any aspect of my Ram and made sure I felt like family. I would recommend them to anyone! More
by jworley23
Employees Worked With
Mrs. Johnson, Timothy Smith
February 14, 2019
Service Fiasco My car was brought in for a routine service. I was told the turbo needed to be replaced. The parts were back ordered for a month. I was given a loaner My car was brought in for a routine service. I was told the turbo needed to be replaced. The parts were back ordered for a month. I was given a loaner to drive while we waited on parts. I was called on a Thursday to be told that my car was ready. I live over an hour away from the dealership. I told them that I would need to make an appointment to come get my car. No one returned my phone calls to make an appointment to get my car so exactly one week later, on the following Thursday, I was able to send a friend to pick up my car since I could not get off of work. Within a week of having my car back, the AC stopped working. There were AC lines that the dealership replaced for me on the initial repair. I called to make an appointment to have the AC fixed. (It was not broken when I originally took it in. They called to inform me that they discovered dry-rotten lines that they were repairing.) I was called by Steve, who left hostile voicemails, and informed that I needed to find another dealership because they would not be giving me another loaner since it took me so long to return the other one. I said that I had no intention of ever taking another loaner. I simply want my car fixed and expect them to stand behind the repairs made. I was informed that I needed to find another dealership. Today, my car, 2 weeks out of the shop for a nearly $3,000 repair, has a broken AC and NO OIL. When I pop the hood my AC cap is missing. When I checked the dipstick because my car was not driving up to par, it was dry. The oil level does not even register on the dipstick, and the underside of my motor is covered in oil. Clearly, the green check mark off on all fluid levels being filled and no leaks in the vehicle is not accurate. To say I am angry and disappointed is an understatement. I will never recommend this dealership and will never recommend a Fiat. More
by ButtKL
Employees Worked With
Steve Marriott, Marlaina
June 10, 2017
Car door lock I had just purchased a dodge van and 2 months later I realized that the passenger side read door would not lock but all the other doors would lock. Af I had just purchased a dodge van and 2 months later I realized that the passenger side read door would not lock but all the other doors would lock. After talking to Steve and Jerry they came to a solution that certainly satisfied me. They went out of their way to resolve the problem to my satisfaction. They were truly committed to resolving the problem. I am extremely satisfied with the staff at addy dodge...Thank you .. Ed and Anne More
by Anne
Employees Worked With
Steve,Jerry
September 13, 2015
On Our Way Home We were leaving Myrtle Beach ,when engine light came on saying service transmission shut engine off. We where shuttled to get lunch while car was bein We were leaving Myrtle Beach ,when engine light came on saying service transmission shut engine off. We where shuttled to get lunch while car was being serviced. When we returned car was ready. And we went On Our Way. More
by grand007
Employees Worked With
Colin Alexander Kou
January 12, 2015
Terrible Service Department I visited a Addys Dodge Service Department on January 12th 2015. While I was speaking with a service manager an employee of the service department beg I visited a Addys Dodge Service Department on January 12th 2015. While I was speaking with a service manager an employee of the service department began yelling and screaming curse words in the service department at another employee. As he did this most of the employees just stood around and watched. The service managers only comment was we have customers in here. I was in the dealership to check on a part for my seatbelt that they had ordered 5 weeks ago and never called me to tell me it had arrived. More
by williamsdk
Employees Worked With
Service Manager
April 22, 2013
I went to the dealer to change the oil on my use dodge caliber a car that I own and I wasn't happy with, I was ready to change but I didn't know were to start. Damian Smith start talking to me and answ caliber a car that I own and I wasn't happy with, I was ready to change but I didn't know were to start. Damian Smith start talking to me and answer all my questions with knowledge and provide all the information I need in order to make an informed decision. I left the dealer with a new dodge avenger that I love. I am very happy with my new car. :) More
by Tina043
Employees Worked With
Damian Smith
