Team Gunther Kia

Save yourself a lot of trouble and find another place to work on your car because they don’t answer the phone, never call you back and once they told us the date to pick the car up we got there only to be t work on your car because they don’t answer the phone, never call you back and once they told us the date to pick the car up we got there only to be told it still wasn’t ready. We demanded a manger and he told us the mechanic wasn’t there that day and this was an isolated incident. But if you look at reviews online there are hundreds of bad reviews about Kia in Daphne. He didn’t seem to care about the situation and refused to speak to me once I got upset. When we were leaving we actually saw the mechanic that the manager had just told us wasn’t there. Very very unprofessional!!! Please don’t make the same mistake we did and just go somewhere else. More

Worst experience we've ever had from a service department. Lied to us about the codes which we had already acquired from as independent mechanic. Told us 3 different scenarios of which neither mad department. Lied to us about the codes which we had already acquired from as independent mechanic. Told us 3 different scenarios of which neither made any sense. Wanted to charge us 900 plus dollars for a throttle body change out. After taking the vehicle to another Kia service department, engine had to be replaced under warranty. That was the original code we received before we took it to Gunther. I told us the problem has been fixed. Not return our calls and told corporate Kia that they had tried to contact us for times. Pure Crooks!!! Why would we ever return to buy another Kia from that dealership, can't understand that mentality. More

Purchased a 2015 BMW X1 from the dealership 2 weeks ago. The car was leaking oil 1 week after purchase. Actually, I had to add oil the day after I left the dealership. 1 week of driving and the oil began to The car was leaking oil 1 week after purchase. Actually, I had to add oil the day after I left the dealership. 1 week of driving and the oil began to flow. Called the service department and got no response. I ended up taking my car to an auto repair shop and the oil gaskets were leaking and needed replacing. There is absolutely no way that they did not know about this. Sold a car with this issue! $900.00 could have fixed this and saved a future customer. I was very pleased with the young man who sold me the car. It was his first sale. However, the dealership should be ashamed of selling a vehicle that was leaking oil and not disclosing the issues. More

The service department receptionist hung the phone up while I was trying to make an appointment to get the headlight fixed because I work at night which is a safety issue and traffic violation. She said while I was trying to make an appointment to get the headlight fixed because I work at night which is a safety issue and traffic violation. She said that I could not wait in the lobby since there are Covid restrictions, which I understand but she was rude about it and hung up the phone. WHAT professional does that? WHAT employer puts up with that? Since when do companies not have customer satisfaction? The Worst experience EVER! This Kia vehicle also has other issues with it like the drivers window goes down at random. The USB port for android auto has never worked. I wish I had done my due diligence and read the reviews before purchasing from this dealership. More