Team Gunther Kia

THEY SOLD ME A LEMON AND WILL NOT TAKE RESPONSIBILITY! I bought a 2013 Juke Nismo a few weeks ago from Gunther without an extended warranty. I am having a lot of issues. It started shaking and experie I bought a 2013 Juke Nismo a few weeks ago from Gunther without an extended warranty. I am having a lot of issues. It started shaking and experiencing a delayed shift on my way home from the dealership.... I thought it was the transmission. It has done so ever since. My brother spoke with the sales manager, Tony, who advised us to bring the car back for them to look at it. I paid $300.00 to have the car transported back to Team Gunther because I was afraid I’d be stranded on the side of the road alone between the town I live in and Daphne if I drove it. I live an hour and a half away. Casandra drove the car while it was there (about a week) and I was told by Trevor that the only thing wrong with it was that the tires didn’t stick to the road upon acceleration because it is a small SUV. (Many people that I spoke with about that thought it to be laughable). I didn’t find it funny at all and told Trevor he was a liar. It was 100% impossible to drive the car and not know there was a major issue. Since then, I had the engine mount replaced because it was broken, but it didn’t help with the shaking. My next repair will be an axle. I hope that helps with the shaking. Also, my battery and brake lights come on after a few minutes of driving it (indicating issues with the transmission according to google) and it dies on me. In addition to that, after adding premium gas (which is recommended), it started skipping and the service engine soon light came on. After posting this to the Gunther's website I received a reply from Team Gunther saying that the Service Department had left me a voice message and was awaiting my reply. So, I called them and they said if I brought the car up there, they would look at it, again. So, I replied to Team Gunther with this, "So, my question is, if I pay another 300.00 to get it back up there will my experience be any different? And are you going to take responsibility for the issues since they began on day one (or before day one)? I would like a detailed response please." I never received that response. THEY SOLD ME A LEMON AND WILL NOT TAKE RESPONSIBILITY! THE SERVICE DEPARTMENT IS INCOMPETENT OR DISHONEST ALONG WITH THE SALES DEPARTMENT. More

We have gotten both a new and a used vehicle here. I wish I could turn back time. Day after purchase the AC blew out. The problem was visually identifiable (only one motor would spin) & ignored for the sale I could turn back time. Day after purchase the AC blew out. The problem was visually identifiable (only one motor would spin) & ignored for the sale as confirmed by 3 separate mechanics. Waved the "as-is" paper in our face. So much for those 100+ point inspections. Engine light came on a week after. I can bite that bullet, but the shift from purchase to aftermarket customer care was disgusting. Ashley is belittling, the non-sales staff are rude and cold. Finance especially. I have never felt more disrespected by a business that denies *all* my concerns of wrong doings. This has been escalated, and I hope new owners will salvage this place. More

Worst dealership experience ever!!! The salesman, receptionist and manager are all liars..was told I was approved for a vehicle but when I accepted I never heard from anyone else. Called multiple tim receptionist and manager are all liars..was told I was approved for a vehicle but when I accepted I never heard from anyone else. Called multiple times only to be ignored or given the run around. I do not recommend, TERRIBLE SERVICE!!!! More

Do you want your credit shot out to multiple lenders? Even better do you want your credit shot out to multiple lenders when you were VERY VERY clear to only pull through VW. But no, they shot me out to m Even better do you want your credit shot out to multiple lenders when you were VERY VERY clear to only pull through VW. But no, they shot me out to more than four lenders. The sales rep says he told the sales manager and the sales manager says he was never told. Who’s lying? That I’ll never know but what I do know is the lies and deceit didn’t stop there. I have been in the car business and my family has been in the car business for over 50 years. I’ve bought multiple cars and while working at dealerships I’ve seen some of the dishonesties firsthand but when you think of a slimy “car sales person” my sales rep David Dolan is the definition of that and the dealership is just a horrible. Steer clear and avoid at all cost. They have no respect for your wishes and only are worried about making a sale, not establishing a happy customer that could potentially be a repeat customer. The absolute worst dealership I have EVER worked with. More

Excellent Service I was looking for a car for my son and found one at Team Gunther Kia. Richie Peak contacted me and addressed my inquiries. We arrived at the dealershi I was looking for a car for my son and found one at Team Gunther Kia. Richie Peak contacted me and addressed my inquiries. We arrived at the dealership to see the car and complete the necessary paperwork. Richie greeted us and went over everything with us and went over the features of the car with my son. Everything was a smooth process and we were out of there with the car in a very short amount of time. We were very satisfied with the sales and finance experience. Thanks again for the hospitality and great service. More

Best Car Buying Experience I had the best buying experience with Team Gunther! They got me out of a car that was way too expensive to maintain into my absolute dream car AND low I had the best buying experience with Team Gunther! They got me out of a car that was way too expensive to maintain into my absolute dream car AND lowered my payments nearly $200 a month! Mr. Jim was so patient with me (I think I tested 10 different cars on the lot) and stayed late to make sure I got the very best deal, explaining each and every step along the way. The process was very transparent. You can tell the whole team really cares about getting you into the best car for you. I could not have had a better car buying experience More

Don’t shop here They try to take advantage of older people. All they are concentrated on is a sale , when they sale a lemon they do not stand behind it and make it r They try to take advantage of older people. All they are concentrated on is a sale , when they sale a lemon they do not stand behind it and make it right ! More

Go see AJ at Team Gunther. Our experience at Team Gunther Kia and Volkswagon was five star. Our salesman AJ got us exactly what we wanted at a great price. AJ is a true asset to Our experience at Team Gunther Kia and Volkswagon was five star. Our salesman AJ got us exactly what we wanted at a great price. AJ is a true asset to Team Gunther. Go Team Gunther. More