Team Gunther Kia

STAFF is YOUNG and NOT TRAINED Properly Very confused, unorganized, and big waste of time! We saw a used vehicle they had on sale on the internet, got a call from one of their employees, ERI Very confused, unorganized, and big waste of time! We saw a used vehicle they had on sale on the internet, got a call from one of their employees, ERIN, who gave me a call back number that was disconnected. She was going to call me back and never did. When I called them back another salesperson, Cole, said he would handle us and said that Erin was new and didn't know the direct lines don't work! He went onto tell us the vehicle was in near PERFECT condition, Immaculate interior, no accidents at all, and a very clean vehicle, with 26 service records, kept in really good condition by the previous owner. We drive there from Pensacola to purchase the vehicle but as soon as he pulled up in the van you can see marks on the outside of minivan that look like it had been in a accident, the interior is totally horrible, the floor carpet looks like its 20 years old, leather is cracked, stained and wore out, the sliding door opens but no one can get it to close, the inside of the sliding door has a wet tar like substances holding things together, the van had not even been washed on the outside or ever even cleaned on the inside; I mean it was nasty!! Cole, tells us he realized while driving it up front that the radio is asking for a pass code that they do not have to make the radio work. We know for a fact the salesperson NEVER looked at this van in person before making us drive out there; BIG WASTE OF TIME!! These young folks just don't care, too busy sitting in there office busy on Facebook; wasted our gas and bunch of time so NOTICE TO ALL...do not go see any cars there unless they EMAIL you some pictures FIRST!! DEMAND THEY SEND YOU PICTURES OF THE CAR BEFORE YOU GO WASTE TIME THERE!! We will never even think about going back to any Gunther locations if they have people like this working for them who waste customers time and money because of how lazy they are!! As a business owner myself I feel bad for the Owners who pay good money to their staff and get this type of performance in return. Attention to the small details in everything done and better customer service training is a must if these Owners want to succeed in a business full of competition! My review is negative but hopefully help the owners improve where needed to avoid this type of frustration for others that spreads like crazy and can close a business down! More

Great Service, Great crew Great cars AND $$$ prices Recently purchased my 5th car from Gunther. Both New and used and all have worked out great. Bought a used Lincoln 7 years ago and its still strong. A Recently purchased my 5th car from Gunther. Both New and used and all have worked out great. Bought a used Lincoln 7 years ago and its still strong. A used Honda for my son while he was in High school reliable and clean. HE has a New KIA Soul now and is very happy! Brought my sister over to Gunther 4 years ago and she got a used KIA optima loves it. AN just recently purchased a new KIA Soul for business use! Yes the vehicles were all great BUT i go back because of how i am treated there. Being a small business owner myself I really appreciate customer service! Im sure to be buying more cars there and sending friends as well! More

Unsafe Lemon Purchased a 2011 VW Routan 3 weeks ago and it has already left me stranded 2 times. One time almost killing me when it stalled on the interstate while Purchased a 2011 VW Routan 3 weeks ago and it has already left me stranded 2 times. One time almost killing me when it stalled on the interstate while driving in front of a semi and another semi to my right. Had it towed in and the service dept couldn't get the problem to repeat after keeping it for 3 days. It just stalled out again tonight and had it towed in AGAIN. They couldn't offer me a loaner vehicle or even a ride home. I am upset beyond words. Do NOT buy a vehicle from this dealership. More

The best dealership with the greatest people If you need a vehicle you must go here! The staff is amazing. Everyone is extremely friendly and they do everything they can to make sure that you hav If you need a vehicle you must go here! The staff is amazing. Everyone is extremely friendly and they do everything they can to make sure that you have an excellent car buying experience. Oh...and they are not pushy!!!! A lot of the dealerships you visit have pushy obnoxious salesman. You won't find this here. Here you will find clean quality vehicles and a very friendly/knowledgeable staff. Donnie was my salesman. He has gained a customer for life. Thanks Donnie and thanks Team Gunther! More

Emergency Service We were traveling though Mobile and had a malfunction light come on. Called our dealership in Florida and was told they would call me back. Team Gunth We were traveling though Mobile and had a malfunction light come on. Called our dealership in Florida and was told they would call me back. Team Gunther not only took our call, but started the "Take care of the Customer" process immediately. They aided us in finding their location (in a strange city), but when we got there they met us at the door with a friendly smile and reassuring attitude. Our car had to stay overnight, but we were assured we would be back on the road by noon the next day after the new part came in and all was covered by warranty. While waiting the next day the service staff kept us informed and even wanted to wash the car when it was complete. We were on the road shortly after lunch time, mostly due to us thanking thew staff for all they did. I had sworn this was my last KIA - but after dealing with Team Gunther - not sure I still have that stand. More

Awesome Experience Team Gunther Kia had the car I wanted for the price I wanted to pay, I flew to pick up my new car. Best dealership! Team Gunther Kia had the car I wanted for the price I wanted to pay, I flew to pick up my new car. Best dealership! More

James was great! He was friendly and fun. James and the rest of staff responded to our time constraints and worked with us to get the right deal. I would to recommend to others. James and the rest of staff responded to our time constraints and worked with us to get the right deal. I would to recommend to others. More

My experience here was horrible. First I told them I was looking for a kia optima so we went outside to test drive and he handed me keys to a Kia Rio. After explaining to him I did not like this car he insi looking for a kia optima so we went outside to test drive and he handed me keys to a Kia Rio. After explaining to him I did not like this car he insisted for me to drive it anyways when we made it back I told him I still want an optima. So he took me in the dealership and I waited for another hour for him to tell me I needed a forte because I cannot afford the payments for an optima. I told him I would come back with my dad for the rest of the paperwork and stuff and he told me it is a first time for everything in a rude way so I told him you are right it is a first time for everything and told will not be the first and I shook his hand and nicely walked out the door. They were VERY pushy. The next day I went to Pensacola to Kia Autosport where I purchased an 2013 Kia Optima EX and I paying my payments just fine. More

We received a letter in the mail from this dealership. We called and spoke to Haley. She said come on in and we will try to help you. She gave us to Mr. Shawn Pomeroy. Shawn took us through every step of the called and spoke to Haley. She said come on in and we will try to help you. She gave us to Mr. Shawn Pomeroy. Shawn took us through every step of the way in order to us a car. We are customers that have had rough credit in the past. The dealership did everything they could to help us get finance. They gave us a veterans discounts no other dealer had ever offered us before. Shawn made several trips back and fourth between us and finance getting needed information. The process KIA used in the steps to get us to the point of getting the new car was a little different, but very interesting. We feel that Shawn went well above what other salesman would do to take care of us. Shawn was awesome to us. We went 2 weeks earlier to Bob Tyler Toyota and was not treated anywhere near this type of service. We would recommend Team Gunther KIA and Shawn Patrick Pomeroy to anyone that asked about our experience in buying our new KIA. More

The sales staff, especially Shawn, were very friendly and eager to please. I felt like I was given a good deal on the SUV that I purchased and the buying experience was relatively pain free. eager to please. I felt like I was given a good deal on the SUV that I purchased and the buying experience was relatively pain free. More