Team Honda

Well where do I begin? I walked into Team Honda with the expectation that they would diagnose and possibly fix my Honda Accord. After waiting for nearly 2 hours, my car's inspection was completed with an ad expectation that they would diagnose and possibly fix my Honda Accord. After waiting for nearly 2 hours, my car's inspection was completed with an added note that they during their work one of my wheel bolts had "fallen" off. My service representative said that it was not their fault that this had happened. Seeing that she was both powerless and irrational, I asked to speak to the manager, who said the same thing. Bringing up the liability of their workmanship on my car and explaining yet again how breaking my car is their fault, he decided to fix it (though he said he completely trusts the work of his mechanic and that it was not their fault it broke). Back to the waiting room, I sat for another hour and a half until they finished working on my car. Wasting over three hours of my weekend in the dealership, I have vowed never to return. I understand that dealerships are notorious for having insane prices when it comes to services and sometimes you are stuck using them (especially for specific parts). I received an estimate that was beyond reasonable and in fact, somewhat insulting. After talking to my mechanically gifted friends and explaining my cars problems, they were shocked to hear the amount quoted for the work. My friends estimated that it would take about 4-5 hours to fix the 3 problems that were found by the test. I might not be a car savvy person, but I definitely know that 4-5 hours of labor does not cost over $2,000. The people working at Team Honda are both rude and irrational. Customer service is obviously not one of their priorities so do not expect any type of personal/friendly interactions when you arrive. If you live in NWI, find another Honda dealership because the services provided at Team Honda will only disappoint. More