Team Honda

We went to this dealer because we have purchased a Honda from the previous owners (Harbor), Team(the new owners) mailed us a card that said they would offer us the base MSRP price of our model as a trade in from the previous owners (Harbor), Team(the new owners) mailed us a card that said they would offer us the base MSRP price of our model as a trade in, if we were interested. We went in and found a sales person and started to ask questions about the deal, he told us "Well, did you read the fine print" with a chuckle, I did but found nothing other than it stated Base model MSRP which I understood clearly wasn't going to be the price we originally paid (everybody has to make money to stay in business), the salesman than told me each mile on the car would go against the Base MSRP price, so I just said "why don't we just cut the crap and see what we can do" he then told me they mail them out just to get people in the door, it worked, but I then lost respect for them and should have went home. I told him what we were looking for and he showed us the model we were looking for on the sales floor, a 2010 when the 2011 models have already came out. The color was exactly what we did NOT want, although the salesman told us he could give us a great deal on it because it was a 2010, he went to the managers office and came back with a price of (get this...) MSRP that was on the window sticker! well after negotiating for over 4 hours we left with the vehicle and a "we owe" for some work they promised. When we returned for the work they promised they sat us in their waiting area and after a couple hours they came and told us they need to keep the vehicle and gave us a loaner car, when we returned 2 days later we found that they did perform the work they promised but also damaged our brand new vehicle. The Service Manager acted like there was nothing wrong with it and finally the Sales Manager came out and agreed there was a problem and they would correct it, 3 visits later the vehicle wasn't fixed and they sent us to Illinois 3 times to have someone else attempt fixing it. Finally we had enough and brought the vehicle back and wanted someone to explain what they are going to do since we've spent already countless hours of our own time running around. At that point nobody wanted to talk to us and said we'd have to speak to the General Manager, after we requested to speak with him, a young lady came and said he was "out" and you will have to speak to him later. By the time we got home there was a message saying "we can't do anything more for you". When we went back again the Sales Manager simply told us "Ya know, that wasn't even our vehicle, we inherited it from Harbor", Like it was a piece of junk! We paid over 30K for that vehicle. Throughout this whole ordeal we remained calm and never raised our voices and truly expected that the damage would be fixed since they caused it, 5 months later, I give up. Team Honda, you won. This was the worst sales experience of my life and I will let everyone know. More

Well where do I begin? I walked into Team Honda with the expectation that they would diagnose and possibly fix my Honda Accord. After waiting for nearly 2 hours, my car's inspection was completed with an ad expectation that they would diagnose and possibly fix my Honda Accord. After waiting for nearly 2 hours, my car's inspection was completed with an added note that they during their work one of my wheel bolts had "fallen" off. My service representative said that it was not their fault that this had happened. Seeing that she was both powerless and irrational, I asked to speak to the manager, who said the same thing. Bringing up the liability of their workmanship on my car and explaining yet again how breaking my car is their fault, he decided to fix it (though he said he completely trusts the work of his mechanic and that it was not their fault it broke). Back to the waiting room, I sat for another hour and a half until they finished working on my car. Wasting over three hours of my weekend in the dealership, I have vowed never to return. I understand that dealerships are notorious for having insane prices when it comes to services and sometimes you are stuck using them (especially for specific parts). I received an estimate that was beyond reasonable and in fact, somewhat insulting. After talking to my mechanically gifted friends and explaining my cars problems, they were shocked to hear the amount quoted for the work. My friends estimated that it would take about 4-5 hours to fix the 3 problems that were found by the test. I might not be a car savvy person, but I definitely know that 4-5 hours of labor does not cost over $2,000. The people working at Team Honda are both rude and irrational. Customer service is obviously not one of their priorities so do not expect any type of personal/friendly interactions when you arrive. If you live in NWI, find another Honda dealership because the services provided at Team Honda will only disappoint. More