Team Honda
Merrillville, IN
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Unbelievable. First, the sales guy agrees to a price $800 under sticker. Then the finance guy says he can't do that, but on "good faith", he'll take off $300. But h First, the sales guy agrees to a price $800 under sticker. Then the finance guy says he can't do that, but on "good faith", he'll take off $300. But his tricky xxx still tacked it on in an offer listed as optional- that he didn't make sound optional, as he had us sign things. Then, he tacks on another near $3000 for a warranty package that he verbally described as "something Honda does", not something we pay for. So, instead of paying sticker price minus $800, we paid sticker PLUS $3000. More
Taylor in service department is awesom My car broke down on a business trip and was towed to the dealership after hours. Taylor made sure I had a rental car waiting and took amazing care of My car broke down on a business trip and was towed to the dealership after hours. Taylor made sure I had a rental car waiting and took amazing care of me!! More
Steve Sendejas is Top Notch! Steve is not only passionate about meeting the customer's needs, but also very competent. I appreciate his listening skills and efficiency in regards Steve is not only passionate about meeting the customer's needs, but also very competent. I appreciate his listening skills and efficiency in regards to the entire experience. Thanks Steve! More
Worst customer service! I was lied to! I went to Team Honda expecting to look at a car that I had called about earlier that day. I had an appointment with Stephen Whaley at 6 o'clock. When I went to Team Honda expecting to look at a car that I had called about earlier that day. I had an appointment with Stephen Whaley at 6 o'clock. When we got there at 6 we were told that Steven had left an hour earlier. After about a half an hour someone else came to assist us and told us that he was going to look for the keys. After about 20 minutes of waiting we try to figure out what is going on and were told that they have to get the manager to find the keys. Another 20 minutes goes by and then we're told that the car we had made an appointment to look at was not even there because it was supposedly being detailed. We comfronted the manager about it who was extremely rude and after arguing with him he told us that they would give us a really good deal on another used car. We looked at a Honda Civic which was $3,000 more at the dealership then it was online & weren't impressed. We waiting another 30 minutes for someone to come tell us that they would only take $200 off of the price & they would not finance it. Everyone at this dealership is extremely rude and unprofessional. Won't ever go there again. More
I DON"T LIKE CAR DEALERS Let me start by saying that I don't like going into car dealerships; it's like you are a piece of fish at a Seagull convention.. Team Honda broke tha Let me start by saying that I don't like going into car dealerships; it's like you are a piece of fish at a Seagull convention.. Team Honda broke that mold. Went in to look at a cheap used car for my son. No pressure up sell. No look over here. Straight forward and down to Earth. When it look like we were going to have to postpone and further dealings, they didn't block the exits. Instead it was "give us a call when you are ready." We left - got about 1/4 of the way home, and they called to ask if the dropped the price and deal would it be workable...Yes! Deal done. Bug xxxxxxto Kevin S. and Marvin W. - made me like car dealerships...at least Team Honda More
Extremely Helpful My car broke down the afternoon before I had to drive 12 hours to get back to school. I came to this dealership looking for something that I could get My car broke down the afternoon before I had to drive 12 hours to get back to school. I came to this dealership looking for something that I could get fast and affordable. The people here were really helpful and did not try to take advantage of my desperate circumstances. I got a good really good deal on a used car and got it really fast. I would certainly recommend this dealership again. More
Loved Team Honda I found the experience very good - Daniel Guerra (saleman) was very patience with and helpful to me. I would go back to buy again. Hopefully the s I found the experience very good - Daniel Guerra (saleman) was very patience with and helpful to me. I would go back to buy again. Hopefully the service will be just as good. More
Awesome customer service Great low pressure sales staff. Our salesman answered all of our questions and gave us a great quote on a new Odyssey. We are going back tomorrow to b Great low pressure sales staff. Our salesman answered all of our questions and gave us a great quote on a new Odyssey. We are going back tomorrow to buy our new van! More
We liked Team Honda Thank you Team Honda for making our experience an easy, seamless process. This how buying a car should be. We will be back for sure. Thank you Team Honda for making our experience an easy, seamless process. This how buying a car should be. We will be back for sure. More
Go elsewhere!!! My Wife took our 2008 Honda van in for an Oil change last Friday. They did a complete inspection and brought in the air filter and cabin filter to te My Wife took our 2008 Honda van in for an Oil change last Friday. They did a complete inspection and brought in the air filter and cabin filter to tell her the needed to be changed. She let them know she did not want to have those services completed. I went to the store picked up both filters to change myself. I changed the cabin filter without any issues. However, when I started to change the engine air filter I noticed two bolts missing. After I removed the remaining bolts I saw they were not missing but broken off in the housing. When I looked at the paperwork it never mentioned any of the above. When I changed the air filter last time all of the bolts were fine. If you want my opinion you should take your vehicle elsewhere for service!!!! More

