Team Hyundai Of Bend

I negotiated a deal for a Toyota Corolla over text with salesman Tim Soucie in April 2021. I live in a small town in Eastern Oregon about four hours away from Bend that doesn't have much of a vehicle selec salesman Tim Soucie in April 2021. I live in a small town in Eastern Oregon about four hours away from Bend that doesn't have much of a vehicle selection. Tim and I came to an agreement on the price of the car and he even told me he would throw in a new set of tires. I told Tim I would meet him at the dealership that Saturday morning between 11 a.m. and 1:00 p.m. I told him I was driving four hours to his location and would be purchasing the car because I was not driving four hours for no reason. He texted me that we have a deal. I drove to the dealership two days later that Saturday morning and arrived 15 minutes early at 10:45 a.m. When I arrived at the dealership, they told me that someone was already test driving the car that I had made an agreement to purchase. I told them I drove four hours to purchase this car and already made an agreement with Tim Soucie to purchase the car for the price we agreed upon. I showed two employees the text message exchange between myself and Tim Soucie where he even texted me "deal" on the vehicle. I was told there must have been some mistake and was asked to sit in the lobby while they figured the situation out with the manager. I waited for about 20 minutes with no one helping me. The sales team were going in and out of the manager's office during this time and would glance over at me through the corner of their eyes but made every effort to avoid me. Finally, tired if being ignored, I asked one of the salesmen, what was going on with the car? He told me the car was already sold. I was upset and repeated that I had driven four hours to purchase this car and their employee had made an agreement with me in text. I was told that the manager said there was nothing they could do. I was very upset at this point and left the dealership before I lost my temper. I still have the entire text thread of the written agreement between the dealership and myself. This is Breach of Contract and also a violation of Oregon Law (non-criminal). I sent an email addressed to the General Manager of the dealership requesting resolution but did not receive any response. I am confounded at the way I was treated by this company. I would not recommend doing business with this dealership. More

Team Hyundai has sold us a unsafe lemon, anId now could care less - next stop, litigation. This was second Hyundai, loyal customers, to be treated like this shows no integrity in the Company care less - next stop, litigation. This was second Hyundai, loyal customers, to be treated like this shows no integrity in the Company More

Forgot to give a shout to our sales consultant, Austin Warr. He was really helpful, and I couldn't remember his name, then this morning I found his card. Warr. He was really helpful, and I couldn't remember his name, then this morning I found his card. More

Caleb Krause was our salesman and he was great! The whole team was very personable and friendly. No pressure. We drove away with a new Hyundai and a good deal. Very satisfied with our purchase. Thank you. team was very personable and friendly. No pressure. We drove away with a new Hyundai and a good deal. Very satisfied with our purchase. Thank you. More

Lied To By Sales Just before signing contracts we were suddenly told the price was wrong because there was a mix-up and they figured the wrong vehicle which was less e Just before signing contracts we were suddenly told the price was wrong because there was a mix-up and they figured the wrong vehicle which was less expensive than the one we were purchasing. We were also promised 0% financing and a delayed first payment repeatedly during negotiations. When we went in to sign the papers we found we were being charged 4.19% interest. It was then that we were told that we could not have both 0% and a delayed payment. They were obviously hoping we would not read the contract as we were signing a zillion documents. This was a complete manipulation from beginning to end. This is a sleazy dealership. Do not purchase from them. More

Thank you Team Hyundai! Greg Johnson is the nicest, most easy going, real car sales assistant I have ever had the pleasure of working with. The whole team (Austin, Scott, Troy, Greg) helped to make our car easy going, real car sales assistant I have ever had the pleasure of working with. The whole team (Austin, Scott, Troy, Greg) helped to make our car buying experience great! No pressure, no xx, no greed- just a great Ford at a great price! This is the place to go if you need a new to you vehicle. Thanks team! More

Warranty Scam. Troy finance manager lied and stated we need a warranty in order to get loan approved through OCCU, I called Oregon CREDIT UNION. They stated this is a LIE!!!! need a warranty in order to get loan approved through OCCU, I called Oregon CREDIT UNION. They stated this is a LIE!!!! More

This is the place to go if you want a nice, running car and for a good price! They worked with me and my not so good credit lol and still got me in something amazing! Jack at team Hyundai of bend helped me and for a good price! They worked with me and my not so good credit lol and still got me in something amazing! Jack at team Hyundai of bend helped me tremendously and did an amazing job at doing his job. Thank all of you guys again! More

Went into Hyundai today and was welcomed by a nice gentleman! I found the perfect car for me and had a quick transaction! Thank you for such a great experience! gentleman! I found the perfect car for me and had a quick transaction! Thank you for such a great experience! More

Jack was great to work with. Easy going, fast and didnt push a sale. Thanks for the new car that my wife loves. Happy wife. Happy life. push a sale. Thanks for the new car that my wife loves. Happy wife. Happy life. More