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Team Hyundai Of Bend

4.7

107 Lifetime Reviews

2250 NE Highway 20, Bend, Oregon 97701 Directions
Sales: (541) 749-4025

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107 Reviews of Team Hyundai Of Bend

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July 11, 2019

"They won't refund the money the owe me."

- Matt

Purchased a vehicle in 2016. Traded in the vehicle in Oct. 2018. Now, after we have traded the vehicle at another dealership, the will not refund the money they owe me on the mechanical and gap coverage that we had. I took the required paperwork in to the Finance Manager, Troy Williams, in November, 2018 and he told me that they would process it and I would receive the refund in the mail. It's now July, 2019 and I have not received the refund. In April, 2019 I followed up with Troy and he told me they had not received anything and that I would have to call the warranty company and gave me their phone number. I called the warranty company and they told me that they had paid the dealership the money in Dec. 2018. On July 2, went into the dealer and I asked to speak with the Manager who immediately handed me off to Troy without letting me explain the problem. So, I spoke with Troy again and he told me that I am not entitled to the refund as it goes to the lien holder. He then told me that they paid the lien holder in Nov. 2018. At that time, the lien had already been paid off, so, the money is due to me and at that time he told me that I would receive the money. As of today, the only exchange of money has been from the warranty company to the dealership. When I asked Troy to show me documentation about the money transfer or payment he rudely refused and told me that I was going to have to go after the lien holder to get the money. The manner in which I have been treated with this company leads me to believe that this is a standard practice of keeping the customers money and denying they have it until the customer gives up. I am going to make one last attempt to work with the dealership to get my money.

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Recommend Dealer
No
Employees Worked With
Troy Williams
December 11, 2017

"Great experience!"

- delaney.dueber265

Everyone that was encountered at this dealership had exceptional customer service. They were honest, and were respectful with what we said we could afford. We were very impressed and happy with our experience!

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Recommend Dealer
Yes
Employees Worked With
Char, Sam, Jake
December 02, 2017

"2017 Hyundai Santa Fe"

- cwoody.271

This is the second vehicle we have purchased from Team Hyundai of Bend and I will send anybody who is in need of a car there.

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Recommend Dealer
Yes
Employees Worked With
Cole, and Sam
November 25, 2017

"Satisfactory"

- kdogg1469

I would just like to thank everyone at Team Hyundai of Bend for doing an excellent job and helping me through the process of buying my first new vehicle

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Recommend Dealer
Yes
Employees Worked With
Char,Edward...
November 18, 2017

"Tuscon"

- jgbmom1996

We received the vehicle that we wanted at the price that we wanted. It was a timely process and we did not have to drive 3 hours to get a better deal!

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Recommend Dealer
Yes
Employees Worked With
Justin
November 09, 2017

"Good"

- brutzoo

We received professional service and the sale of the vehicle was handled in a timely manner. The dealership worked with us to meet our needs. The paperwork was done correctly.

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Recommend Dealer
Yes
Employees Worked With
Char
October 16, 2017

"Good experience"

- stockley.stuart

The Bend team worked to meet the price point and expectations I had for our new car and conducted themselves in a professional manner. Would recommend to a friend

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Recommend Dealer
Yes
October 13, 2017

"THANK YOU TEAM HYUNDAI OF BEND!"

- vidah2216

In all of my years of buying vehicles, this was the most pleasant, comfortable and fun experience that I have ever had. All aspects of the deal, from sales team, to deal maker, to signing documents, was the way it should always be when buying a car. Thank you Team Hyundai of Bend!

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Recommend Dealer
Yes
Employees Worked With
Char, Sam, and Jason
October 05, 2017

"Tuscon"

- burr.richards

Great product, great price, great people! I love the brand. This is our 5th Hyundai. All have been great cars. The service is also first rate.

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Recommend Dealer
Yes
Employees Worked With
char burdick-Great!
October 04, 2017

"Ray Austin"

- id42882

The A post on the drivers door has a dent. I did not see the dent until I washed my car 4 days after I bought it. I did not hit or contact anything that would have caused it.

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Recommend Dealer
Yes
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