Team Mazda

1. You performed the requested service competently. I was told it would take about an hour. It took two hours. 2. The times I have gone in, you h You performed the requested service competently. I was told it would take about an hour. It took two hours. 2. The times I have gone in, you have recommended three level of additional service ranging from about $300 to $1000. You did not tell me that this was ADDITIONAL service that is NOT recommended in the Mazda factory service plan. Only when I asked did you tell me that this was “extra” or “special” service. 3. After inspection, you reported that I need new rear brake pads. I noted that my brake pad wear seemed excessive (both front and rear replaced with less than 15K miles. After some discussion, one of the other advisors wondered if I lived in the hills, which I do, and which explained the problem. What you did NOT tell me is that there are brake pads for my car that will work just as well and will last much longer. I suspect you did this (a) because you don’t have long-wearing Mazda brake pads; and (b) you cannot recommend non-Mazda parts. I also suspect you did this because the more often I have to come in for new brake pads, the more money you make. In short, I do not think you care about either me or my car except insofar as I am a profit point for your business. I do NOT like feeling like I am only there to be exploited for your gain. More

I was already a recovery… I was sold a brand new car with 20 miles that came with an undisclosed scratch. I was told I would get 3 complimentary oil change, a car detail, and my scratch fixed. My car was ret 20 miles that came with an undisclosed scratch. I was told I would get 3 complimentary oil change, a car detail, and my scratch fixed. My car was returned with the original scratch fixed on the plastic… but a new scratch this time on the paint. The outside car detail was essentially just a pressure wash… and the inside of the car was returned unchanged. The floor mats completely dirty still .. not at all what I expected from a “full detail” . After I get a text from my sales rep asking to fix my review… when she brought the car back without even doing the slightest due diligence. In her position after messing up the initial sale and disclosure of the cars current condition. I would have done everything to make things right, instead when I asked her why no one was returning my calls. She replies, “check the website you can message are service team to make a appointment” are you kidding me if you did your job and disclosed the true condition of the car we wouldn’t be here but now you show 0 effort… then you return my car undetailed (she drove it to my residence). So now your showing you don’t only have no initiative to make your clients happy, have no integrity in your honesty to work, but your just plain f’in lazy, and now you return my car dirty with a new scratch. And ask for a fixed review? If I don’t get serious I mean serious compensation for my time wasted, and this massive hassle. I will be leaving negative reviews on all major platforms such as YELP, Google review etc. because it is absolutely deserved. I will not be recommending anyone to buy their cars from you. Not only that I’m a business owner and already own 3 cars. You most likely have lost a repeat customer for personal use, and a repeat customer for business use. It’s embarrassing I’ve worked sales, and customer service my entire life. The lack of effort is just unjustifiable. More

Easiest car I've ever purchased. The whole process was efficient, attentive to detail, and very timely. The whole process was efficient, attentive to detail, and very timely. More

Sean Chatlain was professional and nice from the time I arrived at the dealership with my son and friend. Superb service I would recommend the dealership. arrived at the dealership with my son and friend. Superb service I would recommend the dealership. More

I contacted them not knowing much and Ryan for right back to me. I’m not very familiar with the dealership, but I knew what kind of car I wanted and Ryan did a great job. to me. I’m not very familiar with the dealership, but I knew what kind of car I wanted and Ryan did a great job. More

I’m always given an estimated time of an hr for an oil change, but last few times I’ve been , it’s always at least 2.5-3 hrs as I am waiting in the waiting room. No one gives you an update to why it’s tak change, but last few times I’ve been , it’s always at least 2.5-3 hrs as I am waiting in the waiting room. No one gives you an update to why it’s taking so long. I asked for no tire rotation, yet on the invoice I see tire rotation, I’m not sure if that’s included in the oil change or if I’m being charged for it. Then when I get in the car and start driving, I felt my hands slightly sticky or grimey feeling, I wiped the steering wheel when I got home, it came out black. I keep my car pretty clean, and it was actually cleaned not too long ago before the oil change. They used to put paper covers in the car, but they stopped doing that last few times. And after waiting for a very long time, they asked me if I wanted to do additional recommended maintenance, which I was not going to wait even longer for anyway. Last few times it has not been a pleasant experience and I’ve been going here since the car was purchased. More

We purchased a new CX-5 and the experience was easy. Tiffany listened to what we were looking for and took the time to show us the two models in which we were interested. She then checked the stock and Tiffany listened to what we were looking for and took the time to show us the two models in which we were interested. She then checked the stock and presented the vehicles that Team had, both on the lot and at a sister dealership. We decided on one from the other lot. She then had the car delivered and we picked it up! I believe it was the easiest vehicle purchase we have made. More

Friendly people, clean and cozy place. We had a quick transaction, within 2 hours, we left the dealership with the car! This was the easiest car-buying experience my husband and I had! By We had a quick transaction, within 2 hours, we left the dealership with the car! This was the easiest car-buying experience my husband and I had! By the way, this was our second time with the dealership. More

Everything went smoothly. The check-in, the wait time, the service and the check-out. The check-in, the wait time, the service and the check-out. More

Fast, easy, friendly and comfortable experience at DGDG. I would definitely recommend this dealership. They do have the best deals. I would definitely recommend this dealership. They do have the best deals. More