Team Nissan

Do not trust them! They will tell you one thing and put something different on the paperwork! They told me one % rate and something was different on the paperwork. They They will tell you one thing and put something different on the paperwork! They told me one % rate and something was different on the paperwork. They did not even deduct my trade-in from the price of the new car. More

Unprofessional customer services Very disappointing on the unprofessional service received when leasing our 3rd Leaf with Team Nissan on December 8th. Upon completing the financing de Very disappointing on the unprofessional service received when leasing our 3rd Leaf with Team Nissan on December 8th. Upon completing the financing details in the morning, we left the vehicle with Sam, our sales rep, to make sure the car is ready for pick up in the early evening.Yet, when we returned 6 hours later, tire pressure were low and the nevigation chip was left uninstalled. To our dismay, such a mistake was not communicated with us as we drove the car away,after adding pressure to all tires at a local gas station, back to Santa Barbara. When followed up with Sam a few days later, he directed us to download Nissan App to activate the nevigation system. We were then on the phone for over an hour with a customer service and only to find out that the App Sam has instructed has NOTHING to do with the incompletion of the nevigation and radio system. Our last hope was to visit the local Nissan dealer at Santa Barbara where we had leased our first two Leaf, and shockingly, the technician on duty discovered an empty chip slot where the nevigation system should have been set up and activated prior to the delivery of the vehicle on the purchase day. Plot is now thickened after 3 weeks of driving a new but downgraded car, we tracked down Sam, who apologized for the missing chip and promised to over night the part to us since he is not authorized to deliver the chip to us from Oxnard to SB and set it up ( what a cheap customer service provided by Team Nissan!) We waited for two days and no signs of the part ,nor did Sam followed up with us on the shipment of the missing chip. Out of frustration, we made contact with desk managers on duty ( Steve and Paul) trying to resolve such terrible experience we have had. In the meantime, Sam did not return our call nor text. Hours passed and both managers were trying to mend the situation when they, too, baffled to learned that Sam had shipped the chip via regular/ground mail , for it’s TOO EXPENSIVE to overnight the part, and that we MIGHT receive it by Friday, exactly a week later than he had promised, or should we say 4 WEEKS late from our lawful purchase day. It is extremely disturbing to recount our experience with Team Nissan so far, how can such a well established and famed auto dealership who boasts its astonishing monthly sales record allowed such unlawful and unprofessional service to their customers? The only laughable gesture offered by desk manager Paul at the end of the day ( 1-02-2019)was that we will be provided with a set of fancy floor mats and license frame when we are around Oxnard Team Nissan next time! How about covering the first lease payment that is come due soon since the vehicle we purchased has not yet been “ fully delivered” as we are still waiting for the missing nevigation / radio chip to arrive. More

Broke 2008 Nissan Maxima fog light and refused liability. I generally never write review on anything but for this bad of service, i had to write a review. Last 3 times I serviced my 2008 Nissan Maxima at I generally never write review on anything but for this bad of service, i had to write a review. Last 3 times I serviced my 2008 Nissan Maxima at team nissan, oxnard, i had nothing but the problems with service department. when i write bad review in yelp, i never knew that review will backfire me and cost $200+ for broken fog light. So, this is what happened. Because i bought tires with team nissan with lifetime rotate and balance, unfortunately i have to get it done at team nissan. Here is summary of our last 3 incidents. 1. I went for oil change and tire rotate and balance. I paid for oil change and never got it because it was same oil filter i marked before and after service. Unethical business, period. And i asked for rotate and BALANCE, and they only rotate. 2. For next service, second time, I went for $75 for 3 oil change to pay some more money and give team Nissan second chance, couple days after oil change, rear driver tire keep loosing pressure and found out there was nail which later got repaired at america tire. BTW, i never had tire losing air in last 3+ years. 3. My very last service or most recent service which initiated me writing this review. On 9/24/2016, I went for oil change with my wife and we saw no damage on fog light prior to leaving house, we saw no damage before we drop car to dealer and after we got home, we noticed fog light was broken. I had this car for more than 3 years and before me, previous owner had it for 5 years. In last 8 years it never got broke, but because of posting negative review in yelp, i suppose, service department find perfect opportunity to get back to me by damaging my vehicle - last time tire nail and this time fog light. when i called dealership, service manager denied that they broke fog light and refuse to take responsibility. When i asked them to check their camera of fog light condition at drop off and pick up, you will see damage happened at dealership, service manager refused it and said they don't have camera. He even told me, what do you expect for $10 oil change which clearly means they did it. if they don't want to do $10 oil change, then stop sending out coupon OR simply not honor the coupon, but damaging someone car because $10 coupon and previous bad yelp review is not just unethical but also unlawful. Not only that but in service paper, they wrote power steering hose is leaking and quoted $425, i took it to 2 different mechanics shops and looked at it myself and found no leaks of any part of power steering system. Unethical business practice at its best. Hopefully, dealership do the right thing and take responsibility and replace fog light, and avoid our hassle to contact and find attorney, reporting to BBB, and Nissan manufacture to resolve this issue. More

Unhelpful service manager I had a problem with a Nissan Security + Plus prepaid maintenance agreement. The service manager told me it was a Nissan contract and had nothing I had a problem with a Nissan Security + Plus prepaid maintenance agreement. The service manager told me it was a Nissan contract and had nothing to do with the dealership. Instead of attempting to help me resolve the maintenance contract issue he attempted to sell me something else. I was directed to a manager by a person at the front desk. This manager indicated that he couldn't help me either but he did give me a help desk number. I called the number and the person in India told me that he couldn't help me either. While I was waiting for my oil change to finish I saw a man who looked like he might be in charge. He indicated he was and when I asked if we could talk about it he told me we could if I didn't yell at him. I explained to him that all I wanted was to talk to someone who actually wanted to help me. I didn't want to hear that it was a Nissan issue and be given a sales pitch. Believe it or not I didn't want to be directed to a call center in India that couldn't help me. When I finally talked to someone at Nissan corporate I found the dealer had already poisoned the well there. One of the worst customer service experiences I have ever had. More

Incompetent Service Department and Predatory Sales Practices I live more than 20 miles away from Team Nissan. I tried this dealership's service department because I was not happy with the bumbling service writer I live more than 20 miles away from Team Nissan. I tried this dealership's service department because I was not happy with the bumbling service writers at First Nissan in Simi Valley. The problem with my 2005 Nissan Murano was a broken rear tailgate release. On the first visit, they fixed this problem, and we had several other services performed that our vehicle required. The car was ready a day or two later, and we made the 45-mile round trip to Oxnard to pick the Murano up. The next day, I reached up to use the slotted fingertip grip to close the tailgate, and discovered it had been installed backwards. On the second visit, they fixed the tailgate's fingertip grip while I waited. Less than three weeks later, the tailgate stopped working again. We made an appointment, and took the Murano back down to Oxnard. Two more 45-mile round-trips; one to drop off, one to pick up. Before taking the Murano back in, I made sure the tailgate was not working. It wasn't, but the dealership could not replicate the problem. Over the phone, they said to my wife something to this effect: "You know that you need to click the unlock button on the remote twice in order to unlock the tailgate, right?" Really? After 10 years of owning this vehicle, that was news to us. Idiots. When I picked the Murano up on this third visit, at 5:30, the fingertip grip slot was installed backwards. Again. This, after I specifically told them upon drop-off that I wanted them to make sure they got this part right. I marched back in to the service advisor's area and told the person who was still there that I wanted this fixed. She reached out for the keys and asked me to come back the next day. Umm, no. My wife had already left to go back home, and I wasn't leaving until it was fixed. She found a guy, and he fixed it, but while I was waiting I had a chance to examine a new Nissan Versa sitting outside of the service entrance. Holy crap. This entry-level car had a "Finishing Touch" protection package on it for $1,195. It had nitrogen-filled tires for $395. It had two years of scheduled maintenance for $384. And then it had a $1,000 "Additional Dealer Markup" line item, bringing the sticker of this Versa SV Sedan to $19,699. Team Nissan serves the Oxnard, Ventura, Camarillo area. Lots of low-income, agriculture-related families live and work in this area. Entry-level cars are often just about all they can afford. And Team Nissan basically bends them over a table and, well, you get the idea. Anyway, I took the Murano home. The very next weekend, the hatch stopped working again. I kid you not. This time around, my wife took it back to the dealership. She waited while they performed the work. They installed the dang fingertip grip slot backwards...again. Total it up, and we've driven 315 miles going back and forth dealing with this issue, not to mention 8+ hours of our time. Seriously, as long as this hatch keeps working, I am never, ever, ever, returning to this dealership. Not only that, I would recommend that residents of this area forget about buying a Nissan. Go to an ethical dealership selling some other make of vehicle, one without all of that extra crap on an addendum sticker. I really miss Thousand Oaks Nissan, which closed. When our Murano is replaced, I can guarantee that it won't be with another Nissan. More

I can't always afford the service that is recommended at the given miles, but they've always worked with me to tell me how badly I need the service or not. the given miles, but they've always worked with me to tell me how badly I need the service or not. More

This dealership lies to you when they want to close the deal. what they offer you as an incentive does not show up on the sloppy invoice, and they sell you extended warrantys from an authorized agency, not deal. what they offer you as an incentive does not show up on the sloppy invoice, and they sell you extended warrantys from an authorized agency, not from nissan. If they can get away with it, upon delivery of a new auto, there is no MSRP on the vehicle. there is more, but i am sick of the whole matter. More

The salesman was friendly, knowledgable, and took the time needed to make sure my wifer and I saw what we were looking for. The manager was professional and was able to meeet our terms of sale without ha time needed to make sure my wifer and I saw what we were looking for. The manager was professional and was able to meeet our terms of sale without haggling. The finance manager went out of his way to insure our monthly payment was affordable, and the sale price of the car was sold to us for less than the sicker price. Each Team Nissan employee we met with was friendly and professional and made us feel that they were doing all they could to serve our needs. More

Vidal Casares was very friendly and helpful. Showed us any car we were interested in and was very patient. Made my first car buying experience great.I didnt feel pressured by him at all. He was willing to any car we were interested in and was very patient. Made my first car buying experience great.I didnt feel pressured by him at all. He was willing to show us our payments without being commited. More

Before I actualloy went in I had several conversations with the salesperson about the type of car I wanted, how much I wanted to spend and my down payment.I went in telling the sales person that my credit with the salesperson about the type of car I wanted, how much I wanted to spend and my down payment.I went in telling the sales person that my credit was not good. He told me that he had the type of car I wanted in his inventory and not to worry about the credit. It was another story when I went into the dealership. They had no cars!!! Especially in my price range!!! I walked the entire lot several times and then finally I stopped again at a used altima. They had it ridicuolously overpriced. I said that I would buy it if they knocked the price down. He said he could. Then we went inside and they ran my credit. He told me it wasn't good. I told him that this was a previous discussion we had before I came in. He acted liek he didn't remember. Then we had to wait until the Special Finance person come in so that he can do my "special financing loan". Afterall, I was there for over 5 hrs. Very tiring and nerve wrecking. I was about to just leave. I told him to have everything ready before I came into the dealership and he said he did but obviously he was wrong. No inventory of cars and then waiting forever for the correct finance person to show up was bad business. Then to make matters worse, they gave me the car without the keyless entry alarm which is standard on the newer cars. This was a 2005. They tried to tell me that I bought the car as is. I made a huge ordeal telling them my experience and if this car was "as is" it would have included teh keyless entry. They wanted me to pay for it!!! But I didn' have to. Also, the finance dept never sent my previous auto lender my debt cancellation form that was needed for GAP claim. I had totalled my car and the GAP company needed to pay the difference on that loan. That was another ordeal. More