Team One Chevrolet of Gadsden

Sam and I My experience with Sam wasn't what I expected. Sam was very courteous and knowledgeable of the vehicles I was looking at. Not a pushy salesperson but My experience with Sam wasn't what I expected. Sam was very courteous and knowledgeable of the vehicles I was looking at. Not a pushy salesperson but a very attentive to my questions and needs. I appreciate how she was respectful and represented Chevrolet of Gadsden. More

No no no. Go elsewhere and save your hard earned money I am SO pissed. Last time had oil change at Chevrolet of Gadsden store, it was $79. A little pricey but I wanted my truck really checked out because I am SO pissed. Last time had oil change at Chevrolet of Gadsden store, it was $79. A little pricey but I wanted my truck really checked out because the powertrain warranty was almost out and I had bought the truck the previous March. Went back today because they were really good last time and I knew some of the folks who worked there from my days working at different Chevy dealers for nearly 20 years. This store has changed owners again and I didn’t realize it would be so different. Not a familiar face in sight, ok that’s fine. The service adviser was a little over the top making gushy compliments and upselling left and right, but whatever dude I know that’s your job. Just get the oil change done and we will be ok. Now this “Best” oil change was supposed to be 76.95 plus tax (I assumed it would include labor and parts like EVERY other place on the planet - that was MY mistake). Well they added on $35 air filter that was okayed by me. BUT, $44.04 labor, $5.85 for “service materials” (what is that??) + $38.99 for COURTESY multi point inspection and a bunch of other charges that make NO sense. Ok let me pause right here and say that I went to public school and the last time I checked Miriam Webster the word “courtesy” means free of charge - not FEE for charge = $38.99. Hang on and I will google it to be sure - yep - Google says courtesy means “supplied FREE of charge to people who are ALREADY paying for another service”. $174.02 to change my oil and rotate the tires. Then !!! They tried to tell me that my truck needs the coolant system flushed for another $275 plus labor and taxes because the truck is 5 years old. Dude the truck doesn’t even have 20,000 miles!!!! Argh!! I will never go back there again. Way overpriced. For that cost they should have done a full wash and detail too! Bottom of the ticket says I may receive a survey. Please God let me get one!!! More

Dealership totaled my car Took vehicle for service and they were test driving and totaled my car and have not paid for anything or claiming responsibility. I had to file under Took vehicle for service and they were test driving and totaled my car and have not paid for anything or claiming responsibility. I had to file under my insurance and they keep telling me I need to contact our corporate attorneys and insurance. Their insurance company was not notified until 4 or 5 days after accident and only when I contacted my insurance first. The driver utilized my insurance information on police report and I was told not to worry as their insurance would cover everything. Nope, not the case as my insurance had to pay out and I am out my deductible and down payment. The dealership was the one who totaled my car and I am the one getting penalized. More