Team Toyota of Glen Mills

Professional at the front desk, overcharging mechanics Staff is professional and courteous, however I was a little disappointed that I had to pay a full hour of labor to have some systems initialized which Staff is professional and courteous, however I was a little disappointed that I had to pay a full hour of labor to have some systems initialized which I know for a fact only takes about 15 minutes. When I spoke to someone on the phone to schedule an appointment they even told me the dealership would likely do it for free. More

Running boards I had recently purchased a new forerunner and I wanted to add running boards to the vehicle. I ordered them online and received a phone call the same I had recently purchased a new forerunner and I wanted to add running boards to the vehicle. I ordered them online and received a phone call the same day. I booked an appointment for the next morning and was in and out of there in about an hour. I loved the timeliness of the service! More

The process I had started the process via the internet and I thought the whole process went very smoothly. The salesman was attentive but not pushy. I had to resc I had started the process via the internet and I thought the whole process went very smoothly. The salesman was attentive but not pushy. I had to reschedule my initial appointment due to sickness and Jeremy wasn’t pushy or annoying they the vehicle would be gone or that I needed to come in. Everyone was friendly. It didn’t seem like a sales pitch. I would definitely recommend your dealership and would buy from you again. More

Service department seems better than it was a few years ago Had a bit of work done on an older model vehicle and we are very satisfied with the work performed. They did not try to upsell us parts and service Had a bit of work done on an older model vehicle and we are very satisfied with the work performed. They did not try to upsell us parts and services that we did not need which is always the most annoying part of having a car serviced. For this reason and because the work seems to have been done very well we will return in the future. If only dealers realized they actually make more money off of you in the long term when they treat you well and don’t take advantage by having you as a repeat customer rather than trying to upsell you a bunch of things you do not need ensuring that you will go somewhere else the next time. Thank you team Toyota for a good experience this time. More

It's was like dealing with family The service and attention was on point. I will send business his way. Mr Castor was easy to understand. Was informed that if I had a problem to contac The service and attention was on point. I will send business his way. Mr Castor was easy to understand. Was informed that if I had a problem to contact him. More

Alignment RAV4 I had 4 wheel alignment done and afterwards wheel shook slightly at high speed. Service adviser Chris D. got me back in quickly to do some minor ali I had 4 wheel alignment done and afterwards wheel shook slightly at high speed. Service adviser Chris D. got me back in quickly to do some minor alignment adjustments and balancing front tires at no additional charge. Once I got there, they were fast and I was on my way, problem solved. Thanks Chris and Team Toyota. More

Service The only reason I continue to come to Team Toyota where I originally bought my car even after I moved 45 min away (on a no traffic day) is because of The only reason I continue to come to Team Toyota where I originally bought my car even after I moved 45 min away (on a no traffic day) is because of Chris Hine. He is patient, kind, and I trust him and the leadership he provides for his team. Because of him I will buy my next car there. I think he should get part of the commission! More

Outstanding Service This review relates to my second visit. I had been very happy with my first regular service visit. However, this visit was to address an issue inste This review relates to my second visit. I had been very happy with my first regular service visit. However, this visit was to address an issue instead of normal maintenance so I was a bit apprehensive as to how it well it would be handled. It turns out that I shouldn't have worried. In spite of being very busy, my issue was handled extremely well. It was resolved beyond my expectations and means I will have no hesitation at all doing all my service work at Team Toyota. From the friendliness and efficiency of the valet, to the professionalism and care of the Service Advisor, and most importantly to the end result; I am 100% satisfied. More

30K Scheduled Maintenance Jill was awesome!!! My registration had expired b/c I hadn’t received the title yet and Jill helped me by going ahead and renewing my registration onl Jill was awesome!!! My registration had expired b/c I hadn’t received the title yet and Jill helped me by going ahead and renewing my registration online which was a huge help. Couldn’t thank her enough. More