PLEASE READ-Critical for current or potential customers. If there were zero stars from my LAST EXPERIENCE ONLY that is what I would put. I bought my car from Team Toyota in Glen Mills (called Carousel Toyota then) in 2005 and happily brought my car back there for service for the past 15 years with the team that Chris Hine oversaw (apparently he retired so I was not able to work with him this past visit). I recently took my car to them in July 2020 for inspection. The person who ran the team came to get me in the waiting area and told me "we put your emissions sticker on but for the car to pass the safety inspection it needs at least $6000 in repairs" and that "maybe it's time to think about trading it in." The level of distress that this can cause someone who doesn't understand cars is extraordinary. I told him I didn't understand as some of the things he mentioned were the same as they were the last time I got an inspection there and he stated "well that mechanic is no longer with us so we can't ask him" (makes me wonder if his honesty didn't fit with the new regime). As my car is probably worth 2500 at best of course I left. Fast forward to today. I found a reputable repair shop with kind people who apparently don't make their living ripping people off. I showed the mechanic the list that Team Toyota gave me of what was "wrong" (which I had to ask for when I was there) and he laughed and stated "what did they try to charge you like 2500 for this?" I said no, 6,000 "at least." His jaw DROPPED. Fast forward to this moment- they are fixing several important things on the list (several others do not need fixing at all) and I am being charged 1100 dollars. Team Toyota did themselves a disservice because I had every intention of buying my next Toyota from them. I will be buying a new Toyota at some point, but they will never get my business again. The mechanic I saw at the repair shop where I am currently told me he sees people come in after having been given exorbitant charges from Team Toyota "all the time." Perhaps Team Toyota doesn't care that they have permanently lost a customer, but thank God for online reviews (and Karma). Also, I unsubscribed from all the emails I started getting about buying a new car from them (obviously not a coincidence). Folks-if you have an older car that you are trying to keep going, find another dealer. I'm sure if you have a new car that you bought from them they will treat you just fine. Be well all!