Team Toyota of Glen Mills

We started out in June being forced to buy a car because my transmission went. I sent an email out on your webpage. I got form letter replies...that I deleted! Dan Rivera, actually took time to type a frien my transmission went. I sent an email out on your webpage. I got form letter replies...that I deleted! Dan Rivera, actually took time to type a friendly reply...I immediately replied to him and we began talking. In 2 days I was in test driving my Toyota RAV4. A week later it was mine. ALL because Dan went out of his way to give personal and sincere service!! We built a friendship over the next few months and he began looking for a car for my 17 yr old son. He was having trouble finding a car in Keston's price range. Last Monday Dan called because he found Keston a car. Later I found out it was HIS own car!! When we first met Dan we knew how much he loved his Corolla, so for him to sell Keston his car meant SO much. Keston is over joyed with his new car!! We have loved Toyotas and now because of Dan Rivera we love Carousel!!! I hope the service department is as good as the sales department is!! More

This review is regarding the Service Department of Carousel Toyota in Glen Mills, PA. I brought my car there on September 13, 2011 to have a recall issue taken care of. There were five or six parking Carousel Toyota in Glen Mills, PA. I brought my car there on September 13, 2011 to have a recall issue taken care of. There were five or six parking spots directly outside the Service Department, each of which had a large pole blocking the space. I ended up parking just beyond those spots, temporarily blocking several parked cars. I ran inside quickly to ask where I should park for their convenience. There is a large red stop sign as you enter the Service Department room with a sign asking you to wait till called. There was no warm greeting from anyone, just a "We'll be with you shortly, Ma'am," from a young woman. When the man finally called me forward, I explained to him that I hadn't been sure where to park, and that I was blocking traffic. He said, "There are 120 spots in the parking lot. I can see one right there." Seriously! What kind of way is that to greet a customer? No smile with that remark, no indication that he was kidding around, just seriousness as he stared at his monitor, entering the information from my registration card into the computer. I work at the front desk of a doctor's office, so in a sense I have a similar job to a service manager. I am the first person the patients see when they arrive, and the last they see as they leave. My treatment of the patients is a direct reflection on the doctor. I would lose my job if I treated patients in the same manner in which I was treated this morning. It's said that if a person is happy with service they've received, they might tell 1 person, but that if they are unhappy, they'll tell 10. I'll be telling at least 10 people not to go to Carousel Toyota. More

Jim is a great guy and is a big part of the reason I bought a 2011 Toyota Highlander. He was very helpful from the test drive all the way through the selection process. Unfortunately the dealership was bought a 2011 Toyota Highlander. He was very helpful from the test drive all the way through the selection process. Unfortunately the dealership was not as competative as the one I eventually selected. I feel bad for Jim because if it wasn't for him I probably would not have bought a Toyota. Carousel Toyota is a good dealer and I have bought from them in the past and have been very happy. They just needed to sharpen their pencil more on this deal. More

This place is the best. I didn't feel taken advantage of because of being a woman buying her car alone. Other places treated me like an idiot. Carousel Toyota treated me with respect. because of being a woman buying her car alone. Other places treated me like an idiot. Carousel Toyota treated me with respect. More